Gooten: Print on DemandReviews of gooten.com

I really wanted to like Gooten, but my experience has been terrible. Last September my orders stopped shipping and multiple support requests went unanswered. After the company was acquired by Taylor I tried again, hoping things had improved. I placed an order for two T-shirts to the UK with a stated processing time under six days. Ten days later the order still hadn’t shipped. Support replied once saying they would check on it, but 48 hours later there has been no update. Very disappointing. Absolutely cannot recommend.

I am a new user to gooten and really appreciate their email support. Excellent service and timely communication. It’s very helpful when trying to prepare an item for printing. This is a good POD service.

Quality is still there, with my recent outdoor pillow sample. Shipping was too slow from time of order to eventual live shipping tracking, and tracking was confusing (possibly because I am in Canada), not the experience I had years ago, but I can attest to the fact that the print and product quality is still excellent,

I use Gooten to fulfill greeting cards for my Etsy shop (Life According to Snow), and my first order went smoothly from start to finish. As a new seller, there’s definitely a learning curve with SKUs, but once everything was set up correctly, the integration worked well. I relied on the support database to answer my setup questions and found it clear and helpful. It’s reassuring to have a fulfillment partner I can depend on while I focus on creating. Looking forward to continuing to grow my shop with them.

HORRIBLE Experience - Warning: Do Not Use! I have been using Gooten for years, the connection has always been questionable and customer service slow. However, this week I have had three extraordinarily poor experiences. 2 x orders same day did not sync. Checked multiple times a day for FOUR DAYS and still did not sync. On day 3 I sent a help request, no response, so on day 4 I sent a message to cancel the orders if they ever come through and made the order with another provider (so my customers actually get their orders and with any timeliness). Gooten failed to cancel the orders and then refused to refund, saying they had a sync issue and that these things happen. They advised me to disconnect my Etsy store to prevent these problems in future (so... stop being a customer?). So now I am left out of pocket for both orders and have the embarrassing situation of my customers receiving their orders twice. Yesterday I had a $650 order and over 24hrs later, it still did not sync. I logged in to Gooten and disconnected my Etsy store to prevent a duplicate order (if it ever comes through, who knows). Then when I went to make the order manually - ALL OF MY PRODUCTS HAVE DISAPPEARED. Literally years of work down the drain. I tried reconnecting my store but still 0. I've now made that order with another provider also. GOODBYE FOREVER, GOOTEN.

I am really shocked that Gooten not only screwed up my printing, but they can't (or won't) even process a simple refund. What's worse, they told me they DID process a refund, but it was only after I confronted them because it had not been put through that they admitted Gooten had not processed it. This is absolutely ridiculous and the worst experience I've ever had with any company, ever. There is absolutely no excuse for this. Gooten needs me and other businesses to survive, this is no way to treat us. They are aware that they are messing up your orders - I saw Maddy's video on YouTube with the apology. I thought this apology a month before my order and refund were messed up meant they were fixing things, it said they had resumed order stability but that does not seem to be the case. I find it hilarious that they turned off the YouTube comments on the apology video, they obviously know there are a lot of people who are still angry with them, and for good reason. As businesses we need to depend on their reliability, and Gooten has permanently lost my trust. It should not be impossible for you to issue refunds when they're aware that they're already screwing up thousands of orders (I've been reading about their struggles online - many complaints). This is inexcusable, especially around the holidays when Gooten should be at the top of their game. I am so disappointed in Gooten, and I'm not the only one. Look around online, you'll find hundreds of bad reviews - do NOT use them for anything, you will lose money and you'll be disappointed with their print quality.

So bad, no customer support, no idea why things go wrong, no recourse and no response when requesting customer support. Would never trust them with my customers orders

Product was stuck in production. No response to emails. Shipping was delayed by 3 weeks and I was unable to reach anyone. Also, don't trust production times, they were NOT accurate. Would NOT recommend this company.