GooliArtReviews of gooliart.com

Response from GooliArtOct 6, 2026

Hello, we’re very sorry to hear about your experience, especially after placing an order for five pieces with us. We apologize that our communication did not provide the clarity and support you deserved. We’re also very concerned to hear about the condition of the paintings you received. It's certainly not the experience or quality we aim to provide. We take your feedback seriously and would appreciate the opportunity to review your entire order, including the two outstanding pieces and the quality concerns with those already delivered. We'll reach out to investigate further and help you resolve this promptly.

Response from GooliArtOct 1, 2026

We’re very sorry that your experience with GooliArt and the painting of “Harbor Dream” did not meet your expectations. We completely understand how disappointing this must have been, especially when you were looking forward to receiving a hand-painted piece you were excited about. After receiving your feedback on the initial painting, we did ask the artist to make modifications based on the concerns you shared. Unfortunately, the revised version still did not meet the standards, and we’re sorry that we weren’t able to achieve a result you were happy with. Our goal is always to work with our customers throughout the process and make adjustments whenever possible. In this case, since the modifications did not resolve your concerns, we ultimately issued a full refund for your order. We sincerely apologize that we could not provide the experience or final artwork you had hoped for, and we appreciate the detailed feedback you provided.

Response from GooliArtSep 10, 2026

Thank you for sharing your feedback with us, Sharon. We are truly sorry to hear that your experience with your order did not meet your expectations, and we take concerns regarding artwork quality and representation very seriously. Each piece, including the hand-painted "Harbor Sails," is crafted to reflect the texture, color depth, and character shown in our store. Because every art-piece is individually hand-painted by an artist, subtle variations can occur, but we never want you to feel disappointed with what arrives at your door. We want to make this right for you. We will be reaching out to you directly via email shortly to discuss your order details and explore the best way to resolve this issue to your satisfaction.

Response from GooliArtApr 10, 2026

Hi Judy, we're so sorry to hear that. We have a 100% satisfaction guarantee and with our return policy, you'll be able to return the piece back to us. We will reach out with further instructions.

Response from GooliArtOct 24, 2025

Hello Logan, we're extremely sorry to hear about that. It's certainly not the experience we want for our customers and we'll do our best to turn these events around as soon as possible. We have a 100% satisfaction guarantee and will reach out via email to resolve this matter in a timely manner. Thank you!