Karl S.
Great representative
This concerns the representative for GoodLife Home Loans Scott Sherman. We were trying to refinance a Reverse Mortgage to get a lower percentage rate and have more money available for our use. Scott worked hard for us for more than two months to get it approved. One reason it was hard for him: we are both in our 80's. We were cleaning up things we did not think we would need any more. GoodLife wanted to known of improvements we had done over the last 2 - 3 years. They then wanted invoices which were now gone! So, I sent pictures of everything we had done. Then they wanted pictures of our Social Security cards. I lost mine many years ago, so I had to apply for a new one and Scott had to wait until it came. They then wanted proof of my pension using a copy of my award letter. Being that I have been retired for more than 13 years I did not have it any more and had to get a copy from the company. They also wanted proof of my annuity and again I had to get proof from the annuity company. These are just some of the things that Scott had to help with. We have signed the final papers this week.
Response from GoodLife Home LoansSep 26, 2020
Karl, You are so nice to take time to write your review. We are so grateful that you became part of our life -- you are a customer for life, and a friend for life. Scott Sherman is a tremendous asset to our company and we got lucky hiring him, but we got even luckier finding a great client like you. Thanks for the kind words and please stay in touch. Sincerely, The GoodLife Customer Success Department P.S. Ask us about our GoodLife Rewards Program for telling your friends and neighbors about us. [email protected]