GoodLife Home LoansReviews of goodlifehomeloans.com

I wanted to refinance a reverse mortgage since my house has substantially increased in value. I started a discussion with Dave Schulte. After he submitted a proposal I had 10 questions that I supplied in an email. I made it clear that I wanted answers in writing because I had been lied to my other reverse mortgage lenders. Dave called me not once but twice and told me he would answer my questions over the phone; that he did not have time to type my answers. I DO NOT TRUST DAVE.

I am a senior citizen age of 75 and widow, I faced the most terrible experience in the refinance of reverse mortgage service provided by the agent ( Jeanette Trudell ) California, I hustle four months with her to complete the process, she was rude, unpolite, even had the courage to hang up the telephone on me three times when I tried to understand what she exactly want. I end up cancelling the refinance with Goodlife Home Loans, after I signed the final closing documents, because of her and the game she played by sticking in the final documents a term and a condition in the interest rate and the available fund quite different than her proposal and against our will. I believe the upper management of the company should monitor her practice, because she might used same tricks with other senior people and that will hurt company reputation.

Our agent was Kevin, who worked for Good Life Home Loans...We started our reverse mortgage loan August, 2019,,I had my counselling session on 9/19/2019..everything was still going good..Then Kevin started saying that we needed to make some repairs before he could bring in an agent for a walk through in order to approve our loan,,in order to meet our deadline on March 17, 2020, we got on it right away,,the deadline was given to me by Kevin and Cara, my counsellor,,my son received an inheritance from his grandmother, so we had our home lifted 8 inches...Kevin said that we can fix the imperfections through my loan..he would take out 5000.00. the quote we received from the man Kevin sent out, and we would receive the balance,,After lifting our house we had to wait till February, 2020 to resume with our loan,,,I got in touch with Kevin approx. on Feb 17,2020,,,He said that he needed proof that the house was in my name,,,I had already sent him that info back last Aug or Sept,,he wanted me to get a copy of my step-fathers trust, which had nothing to do with me,,The man has been dead for years and had been remarried for 20+ years...I told him that I could not get ahold of his trust..he said that he needed it, and that he would get a copy of it..I told him that he did not need this,,several days passed, so on March 2nd, I sent him a text and he called me, saying that he did not need his trust....HELLO, I told him that,,,Then he wanted me to show proof that my car was paid off, which I also sent to him last Aug/Sept...I resent the letter that said that my car was paid off,,,since my son paid off my car, he wanted my son to show proof,,so I sent him a copy of the check,,,he said that would not do,,,he wanted a copy of his Bank Statement,,Kevin actually told me this was to prove that no money laundering was going on,,,WHAT,,ARE YOU KIDDING ME,,,we did everything he asked, then he lost some of my paperwork,,Organization is not his middle name,,,Today, we opt out of the reverse mtg loan....I'm not saying that all agents are bad to do business with,,we just got one that was trying his best for us to opt out, which we finally did,..