GoodLife Fitness CanadaReviews of goodlifefitness.com

Absolute rubbish that you fired this lady from her livelihood for maintaining safety and common sense within the premises. I declare that my religion requires me to carry a shotgun. Does not mean I am permitted to!!! lol. What is going on here? This is insanity and I hope you have the common sense of a 5 year old and rebate this lady with back pay.

Safety is clearly not of your concern. Ridiculous. EVERYONE CANCEL membership now

Just saw the news that your company fired that poor girl that was trying to make the other members safe because of that person was upset he couldn’t have his religious dagger in the gym I feel so bad for this girl who was trying to make the majority of the other members safe I feel the same I do not feel safe on the streets knowing they have these daggers and I will cross the street religious or not it is a concealed weapon and the way society has become no one knows how a switch can flip and that weapon comes out If I was told to remove a religious symbol at a gym because it made someone uncomfortable I have no problem removing it I am disgusted that you would fire this girl for trying her best in a difficult and sensitive situation If other members felt it was a weapon then it is her due diligence to protect your other clients Why do people regardless religious or not have to wear weapons to work out Safety should be the priority above anything else I pray you do the right thing and rehire this girl with an apology

Veryyyy racist place for sikhs and almost disrespect is served towards them if they are carrying their religious symbol which is kirpan.

I injured myself on a large metal machine, called JACOB'S LADDER, placed well out into an aisle at the Torbay Rd centre in St. John's. I looked down at my watch and suddenly bang. Cuts in three places on my forehead, a hematoma and bruising that lasted for a week. I told the crew at the desk what had happened and asked them to please make sure the machine was properly placed or a sign placed or some such...... after an entire month of waiting I heard back that the machine is still in the same place. Nothing has been done to ameliorate a dangerous situation. And neither will it be. The machine has been there since 2018 they tell me and (as far as they know ) there has been no other accident. But what if there is another such accident? Good Life cannot predict the future I was told. Honestly. That is what was said. Do not go to Torbay Rd Good Life. Torbay Rd staff itself is a lovely group. But it is not safe. I made calls following my injury a month ago, mails to Risk and Safety.....but nothing until today when a one-line message negating my experience and a subsequent phone call made it clear that there was no intention or interest in good client relations or safety. Good Life Fitness is unsafe and unconcerned.

I am extremely disappointed with my experience dealing with GoodLife Fitness regarding a refund for personal training sessions that I have already fully paid for. Due to a serious spinal injury, completely out of my control, I am physically unable to complete the 18 banked sessions remaining on my account. This is not a matter of inconvenience or poor planning; it is a legitimate medical issue that has significantly impacted my ability to participate in physical activity. Despite clearly explaining my situation, I was met with a complete lack of empathy and flexibility. Instead of working toward a fair and reasonable resolution, GoodLife Fitness offered only two options: a one-time extension or the ability to give away my paid sessions to someone else. Neither of these options addresses the reality of my condition or the financial investment I have already made. It is deeply frustrating that a company built around health and wellness would show so little compassion toward someone dealing with a serious injury. A medical circumstance like this should warrant understanding and accommodation, not rigid policy enforcement that ignores individual situations. Customers should not have to fight to be treated fairly, especially when circumstances are beyond their control. This experience has left me feeling undervalued and unheard. I strongly urge GoodLife Fitness to re-evaluate their policies and approach to situations involving medical hardship. A more compassionate, customer-focused response would go a long way in maintaining trust and respect. As it stands, this experience has significantly changed my perception of the company, and I would caution others to carefully consider the risks before committing to prepaid services.

Think Twice before JOIN — DECEPTIVE BILLING & TRAP-LIKE POLICIES If you’re considering joining GoodLife Fitness, please learn from my experience and think twice before signing up. What happened to me feels like a deliberate setup to trap customers into unfair charges. Here are the facts: On December 8, 2025, I submitted an online request on Goodlife website to Temporary freeze my membership until April 30, 2026. My billing date is normally the 9th of each month (CAD $116.52), which is exactly why I submitted the request on the 8th — to avoid being charged. From that date onward, neither I nor my secondary member ever visited the club again. According to information on GoodLife’s website, a frozen membership should cost only $10/month. Yet here’s what actually happened: • Dec 9, 2025: Charged $116.52 • Jan 9, 2026: Charged $21.04 • Feb 9, 2026: Charged $69.56 • Mar 9, 2026: Charged $69.56 This is completely inconsistent, confusing, and clearly not the advertised freeze fee. When I called customer service on March 24, 2026， instead of helping, they gave me a series of very complicated, misleading explanations trying to justify every charge and ultimately blamed everything on me. They refused to refund any of the improper charges. The customer service representative just kept repeating many times: “We are not pay-per-visit, and our charges are valid and correct.” That’s completely beside the point. Of course, I know you’re not pay-per-visit — if I thought you were, why would I be paying a monthly fee at all? Their “reasons” were outrageous: 1. You must submit a freeze request at least 3 days before the billing date. → This requirement was NOT clearly disclosed during the online process. 2. Only my primary account was frozen, not the secondary account. → There was NO clear option or instruction online to freeze the secondary account separately. Any reasonable person would assume both are included. You charge me 2-persong together and you freeze us separately? This feels like a deliberate trap to keep charging extra fees. 3. Cancellation requires 30 days’ notice. → Meaning they will continue charging you for another full month even after you try to leave. This is not customer service — this is predatory billing disguised as policy. I was so frustrated that I immediately cancelled my membership on the same phone call, but even then, I believe they will still charge me again due to their 30-day rule. In summary be aware: • Hidden rules • Poorly disclosed conditions • Confusing billing structure • Refusal to resolve or refund • Policies designed to maximize charges, not fairness This feels like a system designed to take advantage of customers. During the COVID-19 pandemic, I was in the exact same situation with another brand name club. At that time, I was able to temporarily freeze my membership, and later cancel it without any issues. The process was much simple, transparent, and straightforward. I have never encountered problems like the ones I am facing now. This inconsistency is both confusing and frustrating. If you value transparency and fair treatment, Think Twice before JOIN from GoodLife Fitness. There are many other choices out there.

This is the worst gym in Canada from location, equipment, rude and condescending staff, bad smell on their gyms, lots of malfunctioning equipment and most of all, improper billing. AVOID THIS GYM AT ALL COST. I already had a first hand experience, SAVE YOURSELF A HEADACHE.