Good DogReviews of gooddog.com

SUPER flaky sellers. Either don't respond, do respond then ghost you, say puppy is taken/gone, want a "good" fit but don't provide any info in their description don't give details? I've tried multiple sellers. What a joke and a waste of time. Connect me with better breeders?? I tried 7 different breeders!!! ALL VERY FLAKY.

No dog received. Told breeder had surgery but it’s been 2 weeks and no updates. Paid in full and nothing!

I submitted my breeder verification application over nine weeks ago and have received no meaningful response from anyone at Good Dog, despite multiple emails, voicemails, and follow-ups. The platform claims to value transparency and high standards, yet seems perfectly fine operating with zero accountability or communication. It shouldn’t take over two months to review an application or at least send a simple update. The silence from their onboarding team is either gross negligence or complete incompetence. If this is how they treat responsible breeders who provide full documentation and proof of care, I can only imagine how little support users get once they’re actually onboarded. Save yourself the frustration, there are plenty of better-run platforms that actually respond to the people who make their business possible. Update to repsone I’ve double-checked my inbox, spam, and trash folders — there were no emails from your onboarding team on July 7 or “last week.” The only messages I’ve ever received are automated “we got your message” responses, with no actual follow-up. If you genuinely sent updates, please provide the address they were sent from so I can confirm they reached the right account. Otherwise, it’s clear this reply is just PR cleanup after nine weeks of silence.

I purchased a Doberman puppy from Grace Run Bassett Hounds and Dobermans on April 13, 2025, after an exhaustive search for a good breeder. I found a puppy, and the red flags were waving right from the start. Wanting a puppy made me less concerned about a few flags. I decided on a date to pick up and didn't hear much from the breeder. There was some confusion as to the breeder's name, as it was Savannah, but I kept getting emails from Kathy. Then, when I was on my way, I texted her to let her know I would be there in three hours; she was surprised, but we worked it out, and she told me her daughter would meet me there. When I arrived at the home, the puppy was in a crate outside alone, which was very odd. The 'daughter' did show up, and I spoke to the breeder by phone. I made payment and was on my way home. While driving, I noticed the pup had passed gas and it was unusually noxious. After a few days, I had to text back to the breeder as I hadn't gotten any of the paperwork for the pup. I had to text again after a couple more days, and the paperwork was sent. By the way, the puppy was supposed to have been 12 weeks and, to my surprise, was huge for that age. Once I received the paperwork, I found out that he was 6 months old. His size made sense once I found out. She brushed it off as miscommunication. Also, he was supposed to have been microchipped but was not. On May 21st, my boy (Titan) vomited up a black blob of a foreign object. It was 4am and literally scared the dickens out of me. I picked it up with a towel and threw it in the trash, then thought better of it and got it out and rinsed it off to see what exactly it was. To my shock, it was a roll of ear posts wrapped in duct tape. Four posts, to be exact, made with tampons and rolled in duct tape! I contacted the breeder (I'll have to call her Kathy, though I'm not sure what her name is) to let her know. I explained that they had to have been there for months, and I was obviously concerned. She asked me if he was sick, to which I explained he had diarrhea and was just laying around but seemed okay. She advised there should be no concern if he was fine, explaining that she'd seen dogs throw up socks "forever later" but never an ear post. The next day, Titan got very ill. I had to rush him to the Vet ER because he had very liquid diarrhea, vomiting, and was shivering. The poor pup was very sick. They took x-rays and gave him some meds. They had to rehydrate him and asked that I return the next day, which I did. They took another set of x-rays and found that he would be fine. All in all, this visit cost nearly $2K. After a few days, I asked the breeder if she could offset some of those costs since it happened while the puppy was with her. I paid for insurance when I got him, so I figured maybe I could have the insurance pay for some of these costs. I didn't hear back from the breeder, and after a couple of weeks, I reached out to Good Dog. They had the breeder contact me, and at that point, she stated that she didn't get a message from me. NOT SO! I had sent several messages, and she ghosted. Good Dog, on the other hand, answered quickly, but in the long run, completely took her side. They did offer to refund me the cost of the microchip ($40), though I paid far more than that at the vet because he had to be sedated. This went back and forth for quite some time, and I decided to go through my credit card company to file a complaint. After much ado and back and forth, I was able to recover the cost of the dog to offset the veterinary bills. I put in so much work to find a reputable breeder only to find a terrible one who wouldn't take responsibility for an occurrence that happened on her watch. Then to have Good Dog not listen to me makes me wonder who else has had a rough go. Thankfully, I will never have to use them again, and I urge anyone looking for a puppy to avoid Good Dog as a source and most certainly, never purchase a puppy from Grace Run Bassett Hounds. I do know that she's no longer represented by Good Dog, so maybe there were some consequences that I don't know about. Good Dog is not so good for people paying thousands of dollars for a purebred dog and seems to only stand up for the breeders. NEVER AGAIN! After Good Dog's reply: The claim made with my credit card company was successful so there's that! People reading this: Don't be ripped off by Good Dog or their breeders. To be fair, I'm sure most are just fine but when there's a problem, you can bet that Good Dog will not support you only their breeder! Terrible doing business with them. Glad it's over.

The breeder, Tanya Villa, ANGELHEARTS Yorkies lied twice about the dog I purchased. Kermit was, in fact a year older than actually represented in her ad AND after being lied to once, I decided to do a DNA, through Embark, to verify he was 100% Yorkie. The results indicated he is 23% Maltese and 77% Yorkie. She needs to change her name to ANGELHEARTS Morkies. After notifying her of the age discrepancy, Tanya said she would take Kermit back if I took him to NY. How could I part with a 5 lb. bundle of joy. He is like my child. Now, the second lie comes into being. I have written her asking for a partial refund. She doesn't even have the decency to contact me. I am disappointed in GoodDog, as they refuse to support a customer who has proof of deception. The only positive thing I can say about the transaction is, I won the battle because I couldn't have gotten a better, more suited, and loving little dog, but I lost the war. It was a hard lesson. I hope Tanya and Good Dog employees can sleep well at night.

I purchased a Pomeranian puppy through the Good Dog platform from Sandy Aussies and Poms, this breeder sold me a dog with a known genetic defect that she failed to disclose. In my opinion, this breeder is motivated by profit, not by love or care for the breed. This became evident when, despite at least five communications after my puppy was diagnosed, she never once acknowledged or disclosed the issue. She also misrepresented my puppy’s eye color, which is not a major concern but shows a pattern of deception to make a sale. All my claims can be substantiated through text correspondence both on and off the Good Dog Platform I found this breeder through the Good Dog platform, which unfortunately did nothing to hold her accountable. They also refused to publish my honest review, preventing other potential buyers from being warned. It’s extremely disappointing that Good Dog continues to protect and promote a dishonest breeder rather than supporting transparency and buyer protection. BUYER BEWARE. In response to Good Dog Thank you for responding, but your reply doesn’t accurately reflect my experience. Good Dog has not resolved this situation or held the breeder accountable. This isn’t simply a “disagreement” — I was sold a puppy with a known congenital defect (bilateral cryptorchidism) that the breeder failed to disclose, despite multiple communications before pickup. The “options” offered to me were either to return my puppy after bonding with him (which is not reasonable and disingenuous as I believe she made the offer only because she knew I would not return the dog to her under any circumstance ) or to accept reimbursement for only a small portion of the surgery cost caused by this undisclosed condition. I can tell you had I been advised, I would not have accepted the puppy, but I did and am now committed to him. Good Dog has chosen to protect the breeder rather than the buyer, even refusing to publish my honest review on their platform. There has been no real accountability or transparency here, only deflection. I stand by my review: Good Dog failed to protect me as a buyer and continues to endorse a breeder who was not truthful. I’m sharing my experience so other potential buyers can make informed choices,

They are a puppy mill platform.they do not check.breeders .they charge 6.4 percent to.breedera 2.5 and sales tax to buyers they do not care about u or your money read bbb..go to akc marketplace u are safe there

This company allows breeders to vet themselves. The breeder I chose for my puppy, Valerie from MI. sold me a puppy that upon delivery was a month older than stated and has TWO genetic diseases. One is leggings calve perthis ( big $$ surgery) the other is genetically very shallow knee beds. More surgery needed after healing from the first hip surgery. Don't get me wring..I love my dog enough to fix him when she denies the genetic causes. Her DNA testing is thru embark online so basically she could use any dogs saliva to pass. Some backyard breeders are being represented on this site. GOODDOG.COM also erased all of the messaging between buyer and breeder immediately following my reporting her. Fortunately I took screenshots. Run!!