Good DogReviews of gooddog.com

Response from Good DogJul 27, 2022

Hi Cathy! Thank you so much for taking the time to share your feedback with us. It means so much to us to hear that you are finding our breeder education and other resources valuable to you! It is always our priority to connect you with the right, committed applicants for your program. We will have your Good Dog Specialist team reach out this week to make sure your Good Dog profile is optimized to ensure you are getting the Good Dog applicants you want, when you want them. You can also always reach them at [email protected]! We're always here if you need anything at all. Thank you for being such a wonderful member of our Good Breeder community. Warmly, The Good Dog Team

Response from Good DogAug 2, 2022

Hi Illa, Thank you so much for taking the time to share your feedback with us. We are so glad to hear that you think our site is great! We are sorry, however, that you were surprised by the breeder’s prices. For some context, breeders do set their own prices based on the time, money, and energy that they put into running a responsible program. That being said, since each program is different, it is definitely possible to find pups at a range of prices. We are happy to help you connect with a breeder that is the right fit for you! Please feel free to reach out anytime at [email protected], or by phone at 855-446-6336. We are here for you in any way we can!

Response from Good DogJun 21, 2022

Hi Pam! Thank you so much for sharing your feedback with us. We’re happy to share more about our Verified Owner Stories feature, in case it’s helpful. We invite your new owners who make a full payment on Good Dog to share their Stories, because this allows us to verify that only owners you have had genuine experiences with can share their Stories. Payment on Good Dog is always completely free for Good Breeders to use. Plus, Good Breeders receive 100% payment protection on every transaction - we guarantee you’ll be paid in full and you’re never at risk of chargebacks or reversals. Your buyers also always have the option to pay through Good Dog with zero fees. We recently released a new QR code feature on our mobile app (available for both Android and iOS users) that makes securely collecting final dog payments in-person easier than ever! All your buyer needs to do is simply scan your unique QR code to easily initiate a payment through Good Dog. You can always reach out to your Good Dog Specialist by emailing [email protected], and they will happily answer any of your questions about our payment system and how to easily collect payments through Good Dog in person! Thank you so much for being a valued member of our community, Pam! Warmly, The Good Dog Team

Response from Good DogJun 21, 2022

Hi Danielle! Thank you so much for taking the time to share your feedback with us. We are so glad that you found our customer service team helpful in getting your profile set up. You can always feel free to let your Good Dog Specialist know if you prefer to be contacted via phone call, email, or text, and they will happily accommodate your communication preferences. We are sorry to hear that your first experience listing a litter on Good Dog was not the best it could be, and we look forward to turning your next experience listing your litter into a positive one by connecting you with the best applicants possible for your pups! As a new member of our platform, we know that it can take a bit of time to find the right homes for an entire litter of pups, and we hope with your next litter you’ll have time to connect with plenty of applicants. We’re committed to supporting you and your fellow Good Breeders in any and every way that we can. We know how important it is to you to find the right forever homes for your pups, and we’re always here to help. Your dedicated Good Dog Specialist is an expert in providing additional assistance for placing pups, and you can always contact them anytime by reaching out to [email protected]. Thank you for being a member of our community, and we look forward to helping you place your next litter! Warmly, The Good Dog Team

Response from Good DogMay 11, 2022

Hi Matthew, Thank you so much for taking the time to share your feedback with us! We’re sorry to hear that your search for a pup has been more challenging than anticipated. We want to ensure that everyone coming to Good Dog to look for a puppy is able to connect with a great breeder! We’re so happy you had a great experience with our Good Dog Care Team. A member of our team would be thrilled to chat with you again so that we can help you find a breeder whose program will be the perfect match for you! Please reach out to us anytime at [email protected] or give us a call at 855.446.6363. We’re sorry again about the experience you've had so far, but look forward to speaking with you soon & hopefully turning your experience into a positive one! Warmly, The Good Dog Team

Response from Good DogMay 18, 2022

Hi Christine, Thank you so much for taking the time to share your feedback with us. We’re so glad to hear that you’ve found our platform easy to use and are so happy that you were able to find a breeder to work with! We love happy tails :) We’re happy to share more about our payment process, in case it is helpful. When you make a payment through Good Dog, you can always choose to do so without paying any fees! We recommend completing your payments with Protection & Support though, so that you and your puppy are backed by the Good Dog Guarantee. When you make a full dog payment with Protection & Support, you receive: free access to our Puppy Training Program, support from our world class team of veterinarians and behaviorists, and complete protection on your payment so you can feel confident and secure that you are working with a responsible dog breeder. If you have any additional questions please feel free to reach out any time via email at [email protected] or by phone at 855-446-6336. Warmly, The Good Dog Team

Response from Good DogMay 11, 2022

Hi Kathy, Thank you so much for taking the time to share your feedback with us. We’re so sorry that you didn’t have a great experience connecting with a breeder on our platform, but we’re thrilled that you were ultimately able to find a breeder to work with and bring home your new pup! Please reach out to us anytime at [email protected] or give us a call at 855.446.6363 if we can help with anything else! Warmly, The Good Dog Team