Good DogReviews of gooddog.com

Response from Good DogJul 28, 2023

Hi Addison, Thank you for reaching out! We’re sorry to hear about your experience, and would love to help you connect with another breeder who might be a better fit. Please feel free to email us at [email protected], and someone from our Care team will happily assist you. We look forward to turning your experience into a positive one! Warmly, The Good Dog Team

Response from Good DogDec 20, 2022

Hi Emily, We are so sorry to hear that things didn't work out with that specific breeder, but are so glad to hear that our team was able to assist and you found another breeder who is a better fit for you. Congratulations on finding your new pup, and please feel free to reach out to us anytime at [email protected], or by phone at 855-446-6336, if there’s anything else that we can help you with. Warmly, The Good Dog Team

Response from Good DogOct 11, 2022

Hi Jan, Thank you for taking the time to share this feedback with us. In case it’s helpful, we wanted to share some recent updates we made based on community feedback like yours: -Good Dog applicants can once again message Good Breeders without placing a deposit or entering their payment information. -Breeders are in total control of when they choose to request deposit and puppy payments. Because payment on Good Dog was built specifically for dog breeders, our terms and policies allow us to stand behind you and protect you. We guarantee your payment, which means your money is always 100% protected in the event of a scam, fraudulent chargeback, or canceled payment. You’re also protected from unauthorized refunds, meaning we never allow buyers to pull money out of your Good Dog account. Please do not hesitate to contact [email protected] with additional questions! Warmly, -The Good Dog Team

Response from Good DogOct 12, 2022

Hi Charles, Thank you for taking the time to share your feedback with us! We’re sorry to hear that your search for a pup has been more challenging than anticipated. We always want to ensure that everyone coming to Good Dog to look for a pup is able to connect with a great breeder and find the perfect puppy for them! A member of our team would be thrilled to chat with you again so that we can help you find a breeder whose program will be the perfect match for you! Please reach out to us anytime at [email protected] or give us a call at 855.446.6363. We look forward to speaking with you soon & hopefully turning your experience into a positive one! Warmly, The Good Dog Team

Response from Good DogJun 21, 2022

Hi Susan, Thank you for taking the time to share your feedback with us! We are so sorry you did not have the best experience during puppy pick-up and that your pup is having a hard time adjusting. All of our featured breeders have been screened to ensure they meet community standards set by our team of veterinary and animal welfare experts. Many breeders will register their litters through the CKC (or Canadian Kennel Club) as an alternative to the AKC. We’d love to answer any questions you have about the differences between the two registry services. Also, since you paid for your pup through Good Dog with Protection & Support, we would love to direct you towards our Puppy Training Program - a world-class training program with online courses, live coaching, and detailed guides aimed at helping you raise a healthy, happy dog. This program and our Puppy Coach will have some great advice to address your barking and socialization concerns. Please reach out to us anytime at [email protected] or give us a call at 855.446.6363. We’re sorry again about the experience you've had so far, but look forward to speaking with you soon & hopefully turning your experience into a positive one! Warmly, The Good Dog Team

Response from Good DogJun 21, 2022

Hi Linda, Thank you so much for taking the time to share your feedback with us! We’re sorry to hear that your search for a pup has been more challenging than anticipated. We always want to ensure that everyone coming to Good Dog to look for a pup is able to connect with a great breeder and find the perfect puppy for them! But we’re so happy you had a great experience with our Good Dog Care Team. A member of our team would be thrilled to chat with you again so that we can help you find a breeder whose program will be the perfect match for you! Please reach out to us anytime at [email protected] or give us a call at 855.446.6363. We look forward to speaking with you soon & hopefully turning your experience into a positive one! Warmly, The Good Dog Team

Response from Good DogJun 21, 2022

Hi Connie! Thank you so much for taking the time to share your feedback with us. We are so sorry to hear that the puppy you were hoping to take home passed away. We know how heartbreaking the loss of a pup is. We are also sorry that there was some confusion regarding your refund, but are so glad we were able to straighten things out and provide a full refund a few weeks a go. Please reach out if there is anything we can help with in the future! You can contact us anytime at [email protected], or by phone at 855-446-6336. Warmly, The Good Dog Team

Response from Good DogJun 21, 2022

Hi Connie! Thank you so much for taking the time to share your feedback with us. We are sorry that your search was challenging and that you were surprised by breeder’s prices. For some context, breeders set their own prices based on the time, money, and energy that they put into running a responsible program. That being said, since each program is different, it is definitely possible to find pups at a range of prices. We are happy to help you connect with a breeder that is the right fit for you! Please feel free to reach out anytime at [email protected], or by phone at 855-446-6336. We are here for you in any way we can! Warmly, The Good Dog Team