Best friends made here. Good Dog makes it simple for people to get dogs from good sources and for reputable breeders, shelters and rescues to put their dogs in good homes. And we provide all the support and guidance you need to feel confident every step of the way!
Good Dog (gooddog.com) has 3,375 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
gooddog.com
Website
gooddog.com
Category
Pet Services
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 10% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The customer service rep was very good. Always responded very quickly to me. The breeders not so much. They either wouldn't sell to me because I was out of state or they decided the dogs didn't fit my needs. Why they thought that, I don't know. Also breeders prices were out of my reach. I did find what I was looking for, a mini poodle, very reasonable price and in my own state. I found her on another puppy site.
Response from Good DogMar 15, 2022
Hi Eileen,
Thank you so much for sharing your feedback! We’re sorry to hear that you were not able to connect with a breeder who met your needs on Good Dog, but we’re so glad that you found our customer service team helpful and responsive.
At Good Dog, our community and customers are the most important thing and we strive to ensure all of our customers are provided with excellent service, so please feel free to email [email protected] or call 855.446.6336 at any time if we can help in any other way. Thank you again for sharing your feedback - we wish you and your pup all the best!
-The Good Dog Team
GC
GOOD C.
Not a good experience
Not a good experience. Due to technical problems, it took MANY HOURS to pay for the puppies WHEN I TRAVELED TO PICK UP. Breeder and buyer in big stress. At the last minute go transaction. Also, they took a big interest. The rep NEVER ANSWER the phone, felt very transactional. Communication was poor, poor, bad. I would not recommend the GOOD DOG process and communication needs a lot of work to TRUST for this company.no, no, and no recommend this company.
Response from Good DogJan 22, 2022
Thank you so much for sharing your feedback! We are so sorry that you weren’t able to use payments on Good Dog. To clarify, payments on Good Dog is a benefit available only to the breeders in our community. We also wanted to share that Good Dog is completely free for breeders, and breeders cannot pay to join our community. If you make a payment through Good Dog as a buyer, you can always choose to do so without paying any fees. If a puppy buyer does choose to pay with a Protection & Support fee, which is entirely optional, they are backed by the Good Dog Guarantee and also get free access to Good Dog’s Puppy Training Program.
At Good Dog, our mission is to build a better world for our dogs by supporting responsible dog breeders, educating the public, and promoting canine health. Our community of breeders and puppy buyers is the most important thing and we strive to ensure everyone in our community is provided with excellent service. Please feel free to email [email protected] or call 855.446.6336 at any time. Thank you again for sharing your feedback - we wish you all the best!
-The Good Dog Team
AN
Angela
I believe whole hearted that the owner…
I believe whole hearted that the owner of this web page is a known scam artist in the WPG world. Alex Michael Lawrence or Larry Fiske. Do not trust this site. Will update with confirmation of findings never answer phone. Same voices and same “pitch” as all their other scams
Response from Good DogMay 24, 2021
Hi Angela,
Thank you so much for sharing your feedback with us. We'd love the opportunity to listen further and to see how we can help. Please feel free to send us an email at [email protected] or to give us a call at 855-446-6336. We look forward to speaking with you soon and hope we can make things right.
-The Good Dog Team
JN
John N.
Good Dog Does Not Protect Buyers
Good Dog claims to protect consumers by promoting "Certified Good Breeders." Well, I bought a puppy from one of their "Certified Good Breeders". On delivery from the breeder, the puppy was infected with parvo. In addition, the breeder made a number of misrepresentations to me in order to induce me to buy the puppy. I contacted Good Dog to tell that their supposed Certified good breeder is both irresponsible and a scammer. Good Dog did a quick "investigation" which consisted solely of talking to the breeder. What a joke.
The breeder refunded the purchase price to me because the puppy was parvo infected, so Good Dog said they "did the right thing." No. A responsible breeder would have also taken the puppy back, and paid to treat it. I got stuck with $10,000 in vet bills, and have a parvo puppy that will have lifelong GI problems. That is not what I bargained for, the breeder scammed me, and Good Dog said they "did the right thing."
Then the breeder posted fake 5 star reviews online posing as me, which is illegal false advertising. I contacted Good Dog again and no response.
And to escape negative reviews, the breeder then changed the name to a different breeder. Also false advertising. I contacted Good Dog again, no response.
Even now, this crooked breeder is still listed as a "Certified Good Breeder" and selling puppies, more than over 6 weeks after I first contacted them.
Even the breeder realized the jig was up and shut down their website and Facebook page, but Good Dog stands by them. Their "certification" process is scam to protect breeders, good and bad. Do not trust GoodDog.com.
Response from Good DogMay 3, 2021
Hi John, We’re so sorry to hear about your experience. We take these situations seriously and want to do whatever we can to prevent it from happening in the future. We’d love the opportunity to talk to you again so we can better understand your feedback. Please email us at [email protected]. We look forward to hearing from you soon. - The Good Dog Team
PS
Puget Sound Standard P.
NO ACCOUNTABILITY
This is a review for the website GOOD DOG which was created as an answer to Facebook who blocked and deleted dog breeders and their Facebook pages. I waited long before I did a profile on their site and when I finally did - I was rejected. I am a responsible breeder, I health test all my dogs, they live in my home, we take very good care of them and we are very careful about where they go. I posted all the necessary photos and what health testing we do and waited for approval, that went unanswered for months. Then I had to call, I actually spoke with someone who said I would get a call back - NOPE. THEN, I emailed several times - all went unanswered. Finally when I pushed the situation for a response, I was not the right fit for their site. There is something wrong with that fact that this is most likely a privately held and operated website and therefore subject to one or two people’s objections. There is absolutely no reason for them to have rejected our breeding practice whatsoever. So many top breeders of my actual breed wouldn’t be caught dead on that site, so I guess I’m in good company. After their lousy response of “not a good fit for our site...” I had to get them to delete my profile. Again, those requests went unanswered until I had to demand it. I removed all my information and photos ahead of their confirmation they finally took my profile off as I requested. This is just as bad as any company who appeals to the general public but discriminates on a whim and refuses to explain why. If this is how they treat a responsible breeder, how are they going to treat you. I cannot wait for them to write a response to this review, because I don’t stand for unfair and unjust discriminatory practices whatsoever! I will say this, in the beginning when they first started, I started my profile but they wanted me to provide them all my documents for health testing. This was a brand new site and did not have but a few breeders on it. I wasn’t willing to hand over my private kennel documents, normally reserved for puppy buyers to view and I wanted to wait to see if this site was going to charge breeders or treat them unfairly. When another breeder said give it a try, I did and just out of the blue, and most likely because I was reluctant to use them in the beginning, whoever I initially spoke with just decided that he/she would just reject me out of spite. This is no way to run an online company at all Lauren and Josh.
Response from Good DogApr 12, 2021
Hi, We’re so sorry to hear about your experience. At Good Dog, our community and customers are the most important thing and we continuously strive to provide excellent service.
-The Good Dog Team
MM
ms M.
Without these proofs and clarification…
Without these proofs and clarification I will consider gooddog action against me as discriminatory practices, false accusations and libel. After collecting my private information they close my account
THEY NEVER NEVER ANCWER NO PHONE ,NO EMAIL
I THINK WE NEED MEET IN COURT
AN
Andy
No response from breeder on the site
No response from breeder on the site. Breeder told me they don't remember being on Gooddog.com