Best friends made here. Good Dog makes it simple for people to get dogs from good sources and for reputable breeders, shelters and rescues to put their dogs in good homes. And we provide all the support and guidance you need to feel confident every step of the way!
Good Dog (gooddog.com) has 3,375 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
gooddog.com
Website
gooddog.com
Category
Pet Services
Listed on Five Star Index
2026
About these reviews
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The company replied to 10% of reviews.
Latest
Most recent review: October 2026.
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After placing two applications to the owner/breeders. No one has contacted to let me know if there are any Samoyed puppies available or not.
Response from Good DogJun 21, 2022
Hi Patricia,
Thank you so much for taking the time to share your feedback with us. We’re so sorry that you haven't been able to connect with a breeder yet. A member of our team would be thrilled to chat with you and offer some additional breeder recommendations.
Please reach out to us anytime at [email protected] or give us a call at 855.446.6363. We’re sorry again about the experience you've had so far, but look forward to speaking with you soon & hopefully turning your experience into a positive one!
Warmly,
The Good Dog Team
BH
barry H.
It's hard to get anyone to respond I…
It's hard to get anyone to respond I have reached out to 3 people for a specific dog and they wont even respond
Response from Good DogMay 27, 2022
Hi Barry,
Thank you so much for taking the time to share your feedback with us. We’re so sorry that you haven't been able to connect with a breeder yet! A member of our team would be more than happy to chat with you so we can help you find a breeder whose program will be a great match for you.
Please reach out to us anytime at [email protected] or give us a call at 855.446.6363. We’re sorry again about the experience you've had so far, but look forward to speaking with you soon & hopefully turning your experience into a positive one!
Warmly,
The Good Dog Team
LN
LNB
There are a ton of puppy mills on this…
There are a ton of puppy mills on this site. How about you guys check up on the people you promote on here.
Response from Good DogMay 18, 2022
Hi Lindsay,
Thank you so much for your feedback with us. We’re happy to share more about our screening process, in case it is helpful.
At Good Dog, our mission is to build a better world for our dogs by supporting responsible dog breeders, educating the public, and promoting canine health. In order to have a profile on Good Dog’s site, every member of our breeder community must pass our screening process and meet or exceed our community standards. Our team comprehensively considers many aspects of a breeding program, focusing on five key areas: breeding practices, physical health of the breeding dog and puppies, mental health of the breeding dog and puppies, environment, and buyer education and policies. You can learn more about our community standards and our screening process here: gooddog.com/standards-and-screening.
Please reach out to us anytime at [email protected] or give us a call at 855.446.6363 if you would like to chat further. Thank you so much!
Warmly,
The Good Dog Team
AP
Ashley P.
Buyer Beware!
Update 2: Good Dog cannot be trusted. After my initial review the contacted me. What they told me was just to appease me to leave a better review! I never received any puppy care package! As much as we love our puppy we will never use Good Dog or their breeders again! Worst experience of my life! DO NOT USE OR TRUST THEM, completely shady!!
We used Muddy Paws Cavaliers through Good Dog. The breeder is Julie Gleason in Waterloo, Iowa. Everything seemed fine until it came time to have the puppy delivered. Her husband, Jim, was supposed to delivery the puppy to our house and we paid an extra fee for this. Two days before the puppy was to be delivered he called me and stated he hadn’t prepared for the trip by getting his A/C fixed and he couldn’t proceed. He was going to take our puppy back to Iowa and we could “get a puppy from a future litter.” We said that was unacceptable, we have planned for this puppy and already booked time off of work. We agreed to meet him halfway to get our puppy. This was at 6:00 pm after we had both worked all day. As the evening wore on it became clear this man likely has dementia and he kept forgetting/changing the plan. He also informed us he had a gun, for no apparent reason! We drove all night, more than 12 hours, and finally tracked down this man and our puppy. It then took us another 24 hours to get home due to exhaustion, traveling with a puppy, and we hit a coyote causing severe vehicle damage. As a result of the unplanned trip we incurred the additional costs of gas, food, hotel room, rental car fees for two weeks, and the deductible to fix our car. We were refunded for the delivery fee we had paid but were offered no other partial refund to cover our substantial costs and stress. We filed a complaint with Good Dog and nothing was done. They stated they will “monitor” the breeder. We also did not receive the registration or microchip that was supposed to be included in the purchase price. These have also not been provided or refunded. The breeder will not respond to us anymore and Good Dog continues to do nothing. I highly urge anyone looking for a reputable breeder not use this breeder or website. I encourage using the AKC marketplace to find breeders.
Update: after posting this review Good Dog reached out to me. I worked mostly with Melissa who was great! She clarified what Good Dog was doing on their end to investigate the situation. Good Dog is also refunded some fees we had paid to them and the amount for the microchip we didn’t get. Since the breeder refused! They are also sending a puppy care package to try to offset the bad experience we have had with our breeder. Good Dog customer service was very nice and helpful. I would still use caution when picking a breeder. Good Dog really did try to make things right for us! However, I stand by everything I said about the breeder. Muddy Paws Cavaliers/Julie Gleason in Waterloo, Iowa is unethical and should be avoided at all costs!!!!
GF
Glenn F.
I have heard nothing
I have heard nothing
Zero point zero zero
But my girl friend applied
And her phone is blown up.
So onto I'm not happy.
Plus one of the breeders is 30 miles from my house.
Response from Good DogApr 12, 2022
Hi Glenn,
Thank you so much for taking the time to share your feedback with us. We’re so sorry that you haven't been able to connect with a breeder yet. A member of our team would be thrilled to chat with you so we can help you find a local breeder whose program will be the perfect match for you!
Please reach out to us anytime at [email protected] or give us a call at 855.446.6363. We’re sorry again about the experience you've had so far, but look forward to speaking with you soon!
Warmly,
The Good Dog Team
KD
Kim D.
No contact breeders
When you write to these breeders, you dont get no answers or response back from them. Its frustrating when your heart is set on a certain breed and you only can get the puppies from breeders, but no response back. Obviously these breeders arent a good reputation.
Response from Good DogApr 12, 2022
Hi Kim,
Thank you so much for taking the time to share your feedback with us. A member of our team would be more than happy to chat with you so we can help you find a breeder whose program will be a great match for you. We’re so sorry that you haven't been able to connect with a breeder yet!
Please reach out to us anytime at [email protected] or give us a call at 855.446.6363. We’re sorry again about the experience you've had so far, but look forward to speaking with you soon & hopefully turning your experience into a positive one!
Warmly,
The Good Dog Team
CY
Cynthia
No refund after being assured of a deposit refund
All my correspondence with Royal Flush Farms was conducted through Good Dog. When I asked if there was a difference in payment through Good Dog or directly to the breeder, I was told there was not a difference. Excerpt email Jan 7 2021 from Royal Flush Farms: We do offer a refund on the deposit if we can't provide you your perfect pups (whether it be color/gender or just not loving the temperament of the available pup). Let me know if that answers your question.
After multiple attempts to both Good Dog and Royal Flush Farms I have not received a refund of my $350 deposit. Today is April 6 2022.
LE
Leanne
The breeder we were working with went…
The breeder we were working with went radio silent after we visited her and picked out our pup. She stopped communicating without letting me know why. She did not respond to Gooddog either. I ended up with a heartbroken son. We found another puppy somewhere else but not the one we visited and fell in love with.
Response from Good DogApr 11, 2022
Hi Leanne,
Thank you so much for taking the time to share your feedback with us! We’re sorry to hear that you did not have a great experience with your breeder on Good Dog, but we’re so happy to hear that you were able to find a puppy with a breeder that met your needs! Please feel free to email [email protected] or call 855.446.6336 at any time if there is anything else we can assist you with. Thank you again for sharing your feedback.
We wish you all the best!
Warmly,
The Good Dog Team