Good DogReviews of gooddog.com

Horrible customer service that does not respond to emails or answer phone calls. The company denies ethical preservation breeders but accepts doodle puppy mills. Profit is the priority for this company, not connecting puppy buyers to ethical breeders. Update based on Gooddog response: the team has not reached out regarding why inaccurate information was assumed/used in my application. We meet and exceed every one of Gooddog’s low requirements. Our health testing, based on parent club required testing and CHIC requirements, is “Excellent” according to Gooddog itself. This site’s screening process is entirely flawed and there is no priority of listing ethical preservation breeders.

I paid my deposit and paid the money for the flight nanny and no dog! That is $2000. I can't get a reply from gooddog.com at all. no one to call, no response to my email to their help line. Definitely would not recommend. I'll be filing a dispute

This company tries to gain trust to be able to scam customers. They try to lock you in buying a lot of extras and you have to log out of the website to be able to bypass the additional fees. They are not transparent with the fees until after you place your deposit and you are locked in. The customer service also is impossible. If you upset them they will yell at you. Please dont let them tell you I am not a customer. They try that to get out of a bad review.

I purchased a female Golden retriever from Gails Goldens on June 8 2025, I was never told that my puppy was with another couple for 2 weeks and then returned. She also sold me a puppy with a very aggressive UTI, when we brought her home she was peeing blood and was very sick and 5,300 later and 6 months later it is in remission right now but can return. ABBIE is her name now but it was Rosa. This lady is very dishonest she never met with me when I asked to talk to her it was always her husband that answered questions but he never gave answers, Abbie is a very sweet girl and we love her but if I knew she was so sick and the dog that is pictured Belle is suppose to be Abbies mom but the dog we saw when we picked her up looked nothing like the one pictured. It seems she is all about money and doesn't really care about the puppies be cautious when buying a dog because gooddog DOESN'T check the breeders. I wouldn't buy a dog from Gails Goldens again.

They are seriously overrated and their fees are insane. They charge buyers and they charge breeders, and their service is very questionable. Majority of applicants are either not serious or are scammers. They also do not require any proof of any claims from the breeders. They are simply charging you to post your info on the website. Do not pay through them and do not use them. P.S. Their typical response to all negative reviews is something to the extent of "we cannot locate your account, you are not our customer", etc. Negative reviews here for Gooddog.com are valid and people write from experience. So please ignore their responses, these are the best they can do considering that the negative reviews are true and they are a horrible greedy business trying to make money of other peoples hard work. You WILL NOT find good reputable breeders on their site.

Bought a chihuahua from perfect color chihuahua the breeder angel was quick to take the money.we got Mr grey the ad for the dog said vet checked first set of vaccines and dewormed. Well my son drove 6 hrs to pensillvana and my son reached out to angel and he told my son he would e mail the vet records well it’s been a week and he won’t even respond. I believe he is a scammer and we have reported it to good dog and they are working on this.

Gooddog is insane now.z Facebook is full of upset breeders since gooddog consistently changes their rules Everyone use to love gooddog , now it’s only for breeders who can keep them paid. Apparently now you have to meet a threshold for how much money you make them because as of a few days ago gooddog now has cut visability by 50-% for breeders who don’t sell enough puppies for them which is insane! How many are suppose to be sold? What about breeders who only breed once a year. NEWS FLASH! Sales are down because nobody wants to pay your crazy fees!!! Buyers would complain to me daily about being changed 200-400$ more than the puppy actually costs Breeders are leaving gooddog because in the last year gooddog has -made it so breeders cannot see buyers contact info, this is a big risk for good breeders who want to screen and know who their puppies are going home with prior to sending the dog home -taking 200$+ feed in taxes and processing fees -charging 6-7% from both breeders and probably buyers too -new: cutting visability from breeders when gooddog feels “sales are lower than normal” what exactly is the normal? This is so wrong!!! - gooddog is also requiring all payments go through them, they claim it’s for protection but there’s no scam when you meet a dog face to face and being cash, nope you can’t do that as a seller you are required to pay through them and pay their added fees so buckle up and be prepared to pay 200$+ more than the breeder advertises. Save your money, do not use gooddog, find your breeder directly. Don’t trust a company who takes away from their breeders who do all the work

The website misrepresents itself. They do not do thorough backgrounds of their breeders. They just have to fill out a piece of paper. Therefore they represent puppy mills. Owned by a businessman. They do not care about the animals. Only making $