Best friends made here. Good Dog makes it simple for people to get dogs from good sources and for reputable breeders, shelters and rescues to put their dogs in good homes. And we provide all the support and guidance you need to feel confident every step of the way!
Good Dog (gooddog.com) has 3,375 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
gooddog.com
Website
gooddog.com
Category
Pet Services
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 10% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
DO NOT TRUST GOOD DOG... DEMAND EVERY BREEDER PROVE THEIR HEALTH TESTING... MEDICAL RECORDS... GOOD DOG ALLOWS A BREEDER THAT SELLING PUPPIES WITH HEART CONDITIONS. THEY DO NOT REQUIRE THE BREEDER TO PROVIDE RECORDS OF TESTING. ITS A SCAM TO GIVE BUYERS FALSE SECURITY
Response from Good DogNov 7, 2022
Hi Annette,
We're glad our team connected with you via email. We understand that you did not purchase a puppy through Good Dog and do not have an account with Good Dog.
In case it’s helpful, all programs on Good Dog must pass our Screening process, meet our Community Standards and adhere to our Code of Ethics, which you can read about here:
https://www.gooddog.com/standards-and-screening
https://www.gooddog.com/breeder-code-of-ethics
We wish you nothing but the best.
-The Good Dog Team
CB
Cheryl B.
As a breeder not happy with this new…
As a breeder I've always enjoyed the good dog platform and had much success with it. But I give your new payment policy a 1 star. We should be in control of our payments not good dog.
So as a breeder not happy with this new payment policy. Must be getting bogged down with calls regarding this because you can't even get through to them. Now your requiring breeders to only go through you only? You'll be loosing many breeders I believe. Something don't seem right with this! Unhappy breeder along with multiple others I see!
Also an initial deposit took 4 days to receive. Why so long? If a customer sent it, it shouldn't take 4 days to receive. That's ridiculous.
Response from Good DogNov 7, 2022
Hi Cheryl,
We’re glad a member of our team was able to connect with you over the phone!
Our On-Platform Payment Policy asks that all deposits and final puppy payments be completed on Good Dog when working with a Good Dog applicant. We completely understand that you might have a different way of doing things with non-Good Dog applicants, and that’s ok - this policy only applies to applicants who apply to your program through Good Dog!
We'd be happy to provide more information about payments on Good Dog. When a payment is successfully completed by a Good Dog buyer, you'll receive an email notification. The funds are instantly available in your Good Dog account, and are immediately transferred to your payout method of choice (e.g., bank account; debit card; PayPal; or check). You’ll receive your payment once your bank completes processing it.
Keep in mind that once a payment is successfully made, it is instantly guaranteed by us. That means even if a payment has not yet arrived in your bank account, you’re guaranteed the money you’re owed.
Please do not hesitate to reach out to [email protected] if you have any additional questions about our On-Platform Payment Policy.
-The Good Dog Team
PU
puplove
Unauthorized Charges from Gooddog
After applying for a puppy through gooddog I decided not to proceed with the sale and gooddog then proceeded to charge me the amount for the puppy with prior notice or consent. The breeder cancelled the payment through the site, but that didn't stop the charge to my card. This site also doesn't allow for a way to remove your saved card or delete the card. Customer service was great and quickly corrected the issue.
Response from Good DogOct 21, 2022
Hi!
Thank you for reaching out! We’re so glad that a member of our team was able to connect with you over the phone and help to quickly resolve this issue.
Please do not hesitate to email us at [email protected] anytime if there’s anything else we can do!
Warmly,
The Good Dog Team
KT
Kristen T.
At the begining we LOVED good dog the…
At the begining we LOVED good dog the platform was easy to use.
now there new POLICY has alot of breeders looking other places to advertise there pups. The breeders should be able to be in full control about there payments and there deposits. not good dog . sorry you are going to loose alot of people . would rather pay a fee. then use your rediculas new policy .dear gooddog , breeders are already talking boycotting ur service as to we should not have to take payments threw your service , that is brokering .
Response from Good DogOct 18, 2022
Hi Kristen,
Thank you for sharing your feedback with us.
We’re happy to share some more information, in case it's helpful :) We want to clarify that breeders are in total control of when they choose to collect deposit and final puppy payments. Using payments on Good Dog is only required with Good Dog applicants.
Please feel free to reach out to [email protected] with any additional questions!
-The Good Dog Team
AL
Alex
put thousands of dollars of erroneous charges on my credit card
I like what gooddog is trying to do as a business, but my experience on their website was quite bad. I put out several applications to different breeders and received messages back from them, only to find that gooddog had charged me for every single deposit/full purchase cost on every application the next time I logged in. Thousands of dollars of purchases put onto my credit card without my knowledge or approval.
Response from Good DogOct 12, 2022
Hi Alex,
Thank you for reaching out and sharing your feedback with us! We are so glad to hear you support Good Dog’s mission, but are sorry you were surprised at the charges on your card. We would love to answer your questions and resolve any unexpected charges. Please reach out at your earliest convenience. You can email us at [email protected] or give us a call at 855.446.6336.
We look forward to speaking with you soon!
Warmly,
The Good Dog Team
HY
Heather Yount S.
Good Dog is a puppy broker
I have lost all respect for this platform. Good Dog is officially a puppy broker program. They are forcing breeders to force families to use their payment system or not be able to list puppies. Breeders would rather a subscription based model so the breeders and buyers are in full control, but it's falling on deaf ears...great job Good dog...not good!
KS
Kameron S.
Fraudulant business practices. Does not Physically Verify Anything.
This website uses fraudulent businesses practices to convince you that the breeders have been vetted and are trustworthy. I recently bought a pschologically broken dog. I called Gooddog to report the breeder and request a refund. They told me that their entire "standards and evaluation process" is merely a questionare and is not physically verified for anyone. Needless to say I am stuck with a broken dog and the breeders are not being repremanded even though there is phsyical proof that all of their breeding dogs have the exact fearfull, submissive, peeing themselves for no reason issue that the dog they sold me has. They gave me hallow words and meaniningless promises. They told me that their "investigation" team would investigate the breeders and they never did. They literally did nothing. They didnt even bother to look at the security video that proved my case. I was told their "investigation team" doesnt even make in person/onsite visits and evaluations. Their entire vetting process is a paper tiger. They also expect you to buy insurance in addition to the dog eventhough the breeders have elegedily been vetted. Everything is writtent on the "Standards and Screening" page and non of it is true. This is false advertisment at its finest.
DS
Donna S.
I'd say it was a great site--but I've not heard back from them in 6 months. Possible discrimination against other breeders in their breed?????
I'd say it was a great site--but I've been waiting for my listing to be "approved" by them for about 4-6 months. I've sent several emails and numerous phone calls to numerous customer service numbers. None will pick up. No one will return emails or calls. I more than exceeded their requirements. I know that. They know that. They have you fill out a form (which I passed with flying colors and answered absolutely truthful) BUT I've seen breeders on there who have bashed me in the show ring in the past and just wonder if discrimination is going on.
I messaged them: "Months ago I filled out a profile on your website. I can go to GoodDog and see my profile. I was able to list litters but it still shows its processing. (So I assume they are not listed?) I was wondering what the hold-up was???
I am in good standing with the AKC, am a Breeder of Merit, member of a local AKC dog club where my husband is the president, and I'm on the board. (Tioga county Kennel Club, Tioga Country, NY) if you need a reference.
My husband is also a delegate with the PA Federation of Dog Clubs who can also provide a reference as well as our local AKC regional representative we work with on our dog show. Also, our senator, Yaw who visits our kennel regularly, can write a letter of recommendation. He visits our kennel and also uses us for consultation on dog law and legislation. We have a great standing in our state and our breed and the AKC. My husband and I have owned our kennel and shown Labs for over 36 years.
My husband also works with the AKC on legislation, so there are people in that department that could give a reference as well. Also, our AKC dog handlers could do so: Kathryn Mines, Rusty Howard, or Karen Mammano. (Specifically Labrador Handlers)
Also, we can provide any info you may have forgotten?
I've been waiting months for approval, so I figured something may be wrong (?)" Our other AKC club members got approval in just days or weeks. Its been almost 6 months or more.
NOTE: All the members of our local AKC Tioga County Kennel Club have had their applications accepted in a timely fashion. They referred me to this company. Said they were GREAT. But then I saw people who were advertising the site and have seen some of them rip down other breeders online. They know I also come in line with all requirements for the parent AKC club. Some of the members of this site have actually gossipped and tried to strong-arm me out of the breed--I can file charges against them, specifically, once I know who the founding members are, who the board is, and who owns and runs the site and is responsible for discrimination (possibly!) against other competition in their breeds. I will report back once this is investigated. It's been 6 mos for me to get my listing to approve--other members in our AKC club, within a week or two. So I suspect some possible bad actors, or people not showing good sportsmanship in the AKC and in dog show competitions. If I need to I will name actual names if I suspect wrong-doing, after research and investigation is completed.
Sincerely,
Donna Stanley
9/30/22
Endless Mt. Labradors