Luisa R.
Great Dane strange story
Ok so looking for a Great Dane pup, found one I liked, clicked on her and took me to this whole page to fill out to qualify, after filling out I received an email stating I qualified but… I would have to pay a $500.00 upfront to reserve non refundable. Which I don’t know you I don’t pay upfront especially on line. So I asked some questions like how do I know that’s the puppy I’m getting the one I picked, they said ohhh you can only pick after you pay and see if available. Well that does not sound comforting, then they can give any excuse. Then I said also I would like to see what I’m buying , they said that’s not possible, they can FaceTime but can’t see because no shots yet. Ok fine I understand so I said that’s the one I want, when you can confirm with me that’s the one I’ll get and I can go see them, then I will pay. All of a sudden after being a qualified dog owner I have 2 dogs, I was no longer qualified because my 2 dogs were not yet neutered. But they new that on my application. So I just said thank you very much but I’ll go local where I can see it. I see they have good reviews but be careful, anyone will tell you pay nothing upfront especially if you do not know what you’re getting and what and when. Not saying they are not reliable, but a little funny to me
Response from Good DogMar 24, 2023
Hi Luisa, Thank you for sharing this feedback with us. We’re happy to let you know that a member of our customer support team reached out to you via email a few days ago to connect with you and see how we can turn your experience into a positive one. We’d also love to share some more information with you about what you can expect when working with a breeder on our site, and how non-refundable deposits work. We work within breeder deposit policies at Good Dog. Each breeder sets their own policies and preferences, especially around visits with puppies, so we encourage puppy buyers to choose a breeder whose policies align with what they feel most comfortable with. Please feel free to respond directly to the email we’ve sent, or reach out to [email protected] or by phone at 855-446-6336. We look forward to hearing from you! Warmly, The Good Dog Team




