Good DogReviews of gooddog.com

Despite GoodDog's reassuring claim on their website that customers “don't have to worry about whether the breeders you find on Good Dog are responsible and good to their animals”, my traumatizing experience argues otherwise. I write this review to share an ordeal echoed in a *shocking* 8% of TrustPilot's 1-star reviews of GoodDog. Among those who've been compelled to share their experiences, one in every twelve recounts a hauntingly similar ordeal: a non-existent or critically unwell dog, a lost non-refundable deposit, and woefully inadequate assistance from GoodDog. The only response, almost uniform across these 1-star reviews, is GoodDog's predictably repetitive reassurances of having reached a resolution after supposedly working with the aggrieved party - a claim that, from my experience, is blatantly false. My ordeal with GoodDog paints a picture remarkably similar to the other 1-star experiences. Our initial joy at the prospect of bringing a puppy into our family swiftly morphed into a distressing nightmare. We found ourselves caring for an ill puppy, grappling with health problems that led to mounting vet bills in the thousands. These problems were directly attributable to the breeder's gross negligence and GoodDog’s apparent failure in their vetting process. This breeder, it’s worth noting, was supposedly screened through GoodDog’s highly touted, "proprietary vet-backed screening process". This process, as GoodDog brags on their website, was developed by veterinary experts Dr. Brian Greenfield and Dr. James Serpell. As I discovered, this claim rings hollow. The breeder lacked any veterinary records and the breeder’s assurances about deworming the puppies turned out to be false. Our puppy arrived infested with ticks, fleas, and intestinal worms, each of which presented a significant health hazard to my family, leading to necessary medical consultations. When I turned to GoodDog for intervention and resolution, I was met with nothing more than a canned response, which seemed to mirror their standard reply to all one-star reviews: "Thank you for taking the time to share your experience with us. We’re glad that our team was able to work with you to reach a resolution...". In my case, this "resolution" involved the breeder pocketing the $500 deposit and GoodDog pocketing $100 in service fees. I can't help but feel betrayed and frustrated. What compounds my dismay is GoodDog's glaring negligence and their failure to take responsibility for a backyard breeder they let on their platform, and their refusal to contribute towards the substantial veterinary costs, which are estimated to be north of $2.6-3k. By allowing such breeders a platform, GoodDog is directly contributing to animal cruelty. Regrettably, GoodDog, which touts itself as a safeguard against backyard breeders, seems to enable breeders who habitually subject animals to abuse and neglect. This not only exacerbates the issue of animal cruelty they pledge to combat but also contradicts their mission. Despite their claims of a 'proprietary vet-backed screening process', GoodDog seems to shirk any form of ethical or financial accountability, failing to provide appropriate recourse to those who have entrusted them with their pet's welfare. I implore anyone considering using GoodDog's service to reflect deeply on this harrowing experience. A platform that professes to combat animal cruelty should never be complicit in it. ### Update 6/12/2023 ### Thank you (GoodDog team) for your response below and the eventual refund. It's important to note, however, that this refund only came about after I raised my concerns on TrustPilot and engaged in multiple phone conversations with your team. It seems unreasonable that such a lengthy discourse was required just to secure a justified, bare-minimum, refund. While it is somewhat relieving that the breeder in question is no longer part of the Good Dog community, the fact they were included at all is deeply concerning. Beyond the emotional distress and lost work hours, the veterinary expenses required to nurse this mistreated puppy back to health far exceed the refund given, which covers only a small portion of my total financial expenditure.

Put a deposit down on a puppy in January 2023 and was told I would get confirmation when a pregnancy was confirmed. Did not get a confirmation until I asked for an update over a month later. Sent multiple messages and did not hear back until over a month later inquiring about visiting the puppies and status of birth. Victoria told me that she didn't have time to answer people individually and when I asked for my deposit back was denied. I would not let her move my deposit to another litter because frankly a breeder should have time to answer questions individually. Especially when they involve meeting the puppies and seeing them to make sure I am not supporting a puppy mill.

I bought a puppy from a breeder on their site. According to both the breeder and GoodDog, the puppy should arrive vaccinated, vet checked, and in good health. My puppy had never had any vert care at 3 months old. Had Giardia, kennel cough, and a major ear infection. My vet said another couple of days and he would have died. The breeder said I was getting the puppy like this because I got him on sale. I sent Good Dog all the text screenshots as well as my vet bills and notes and they did facilitate a refund, however, despite my request to have the issues and receipts sent to their compliance department, almost a month later, the breeder is STILL on GoodDog selling puppies, even puppies from the SAME litter despite being negligent. There seems to be zero moral responsibility here as GoodDog makes money off each sale. Maybe they used to be reputable, but certainly not now.

Since good dog changed their rules to mark breeders who sell through their platform as most preferred breeders instead of ranking people by breed standard and health testing, its all backyard breeders allllll the way down the list. The real good breeders are on last pages because they are not ranking since they are not pumping out puppies for sale like a puppy mill. These are people who are breeding off-standard not health tested dogs. What an absolute shame, how can they say the value responsible breeders and then rank up people based on how many puppies they produce and sell instead of what actually matters? Anyone on that website can say they health test, good dog doesn’t actually check or care. So unless they provided documentation on their breeding stocks profile then those claims mean absolutely nothing. It makes me extremely upset that respected breeders are being pushed to the end of the list because they are not hitting good dog’s quota of selling multiple puppies every 6 months on the platform - and instead i am seeing some of the most ill intentions, money hungry, lying and shady backyard breeders topping lists. If ethical breeding and preservation really mattered to them they would not allow such shady and horrible people to sell yet alone list people based on how much they produce and sell on the platform. Edit: responding to your response- that is a huge crock of sh!t. Several people in my breed you are recommending DO NOT health test and DO NOT provide any information on their page. Their dogs are from puppy mills and horrible bred from non health tested parents. These are people who have complaints in our communities for lying to customers. Do better.

Would rate ZERO. Breeder accepted $500 down payment for puppy then refused to allow me to pick up the puppy. Good Dog refused to refund money or insist seller finish transaction. I did not get the puppy or my money back. Scam. Do not use this company nor AK Forty Seven Farms in Aberdeen North Carolina.

I am looking for a multipoo but ppl are more interested in a deposit than finding the right fit for a puppy and a new owner. So pups are sold before you can interact with them and make a decision. A puppy is a bif decision and needs to fit the owner needs especially an experienced owner not someone who just wants a fluff ball.

I had a not so great experience with Texas Chihuahuas the pet breeder Marcos was nice but my dog got sick prior to her coming to me on the flight when my dog got here she had a nasty hack/cough, snotty runny nose, mucus/flem and live parasites in her poop she had so much going on with her and he gave me antibiotics for her but they weren’t labeled except for one and it was in Spanish. My puppy didn’t get the proper treatment and it breaks my heart that something like this happened to a 4 month old puppy I did the right thing by getting her to a vet in time but I do not recommend buying from him because these dogs could be from puppy mills and if one gets sick they all do so please be careful who you are buying from.

Good Dog is promoting back yard breeders, breeders of exotic mongrels, and puppy mills. While Good Dog built its brand on responsible, ethical, and reputable breeders of purebred dogs who title their dogs in AKC conformation, that is no longer the case. Good Dog prioritizes those breeders who breed solely for profit, and puppy buyers should be cautious. I am a breeder who is leaving GoodDog for this reason. We work too hard to prove our dogs are worth breeding with thorough health testing, evaluations of temperament, and AKC titling. Back yard breeders and puppy mills will never spend the money for this. We do extensive health testing including hips and eyes. Back yard breeders and puppy mills at most will do an Embark DNA test which is not breed specific. Avoid Good Dog. The company has deteriorated since 2022.