Best friends made here. Good Dog makes it simple for people to get dogs from good sources and for reputable breeders, shelters and rescues to put their dogs in good homes. And we provide all the support and guidance you need to feel confident every step of the way!
Good Dog (gooddog.com) has 3,375 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
gooddog.com
Website
gooddog.com
Category
Pet Services
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 10% of reviews.
Latest
Most recent review: October 2026.
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Customers complain about the how hard it is for check out via good dog payments. I notice each year there has been added items required for acc. First payment fee increased then I had to submit my tax information. Most people don't have tax id because it is a side hobby and the money barely covers puppy expenses. taxing requirement to income requirements are now 20k with file. By adding additional requirements constantly people will leave do to lack of trust. In contract these items should be clearly labeled. If is was not for breeders there would not be customers.
Response from Good DogAug 14, 2025
Hi Keesha,
Thank you for taking the time to share your feedback. We're glad our team has already been able to support you through this situation and share more information about why we needed this additional information from you.
As they clarified with you, those extra verification steps we reached out about actually come from Stripe (Good Dog's payment processor). We reached out to you on their behalf because Stripe needs this information to keep payments working smoothly for you.
We truly value having dedicated breeders like you in our community. We appreciate your patience, and we're always here to support you through any questions about the verification process. Thank you for being part of the Good Dog community!
Warmly,
The Good Dog Team
PP
Private P.
Don’t assume
Don’t assume. An unanswered question or request means they don’t do it. Also receiving a vet record with breeder giving the shots NOT the vet with records stating the following exams described below and found said animal in good health: BLANK is unacceptable. No vet exam was given
Response from Good DogJun 19, 2025
Hi there,
Thank you for bringing this to our attention. We'd love to learn more about your experience and what happened with the vet records you received.
Please reach out to our team anytime at [email protected] so we can get more details and learn how we can help.
Warmly,
The Good Dog Team
AV
Alex V.
Country Sky Doodles -Angie
The communication and overall experience was good. however, the breeders are very inclined to disinform you on the status of their animals. Angie, the breeder out of Utah claims on her post that they get vaccinated and dewormed yet we received our puppy and he has giardia and we’ve tried to treat him twice we reached out to her and she said it was normal for dogs to have worms and that they don’t do deworming tests. with how expensive these dogs are you would think they would take better care of their animals. I don’t recommend using country sky doodles. we love our puppy, but we don’t like the way that they operate and it sounds like they know all of their dogs have worms. I have a screenshot of their post even saying that they do deworming.
Response from Good DogJun 16, 2025
Hi Alex,
Thank you for reaching out and bringing this to our attention! We understand how distressing it must be to deal with giardia in your new puppy, and we’re so sorry to hear that you didn’t have the experience that you were hoping for with this breeder.
We’re glad to see that our team has been able to connect with you to learn more about this situation so we can thoroughly look into this and take the first steps towards a resolution.
We look forward to continuing to work with you to make this right. Please feel free to continue responding directly to the emails from our team or give us a call/text anytime at 855-446-6336
Warmly,
The Good Dog Team
KC
Kelsey C. J.
My breeder made this good dog good
My breeder made this good dog good! She is amazing! Julsby Jack Russell Terrier
JW
Jamiella W.
The only problem I see is that the fees…
The only problem I see is that the fees are way too high. I appreciate the fees for sellers making them more serious buyers however, I feel like the company is double dipping with these high fees. I don't mind a small fee but these fees are a little expensive.
Response from Good DogMar 10, 2025
Hi Jamiella,
Thank you for taking the time to share your feedback with us. We’re glad to see that a Good Dog Specialist tried to give you a call last week to discuss any questions you might have about our pricing structure. We also wanted to share some more information below that might be helpful:
A 6.5% deduction will only be applied to your dog payments when we’ve done the work of connecting you with a Good Dog buyer that you’d like to place a puppy with.
Payments from buyers you referred to Good Dog will remain deduction-free.
You always have full control over your listing price and desired payout, allowing you to adjust as needed to accommodate this deduction.
You can read more about our pricing structure here, and find answers to frequently asked questions: https://www.gooddog.com/good-breeder-center/good-dogs-path-forward-new-pricing-structure
We're committed to building a stronger, more sustainable platform for all our breeders. This pricing structure helps ensure our services remain viable long-term, by allowing us to cover the costs of connecting you with qualified buyers, sustaining our operations, and ensuring everyone’s safety.
Please feel free to give us a call back anytime! A member of our team is excited to connect with you and answer any questions you may have.
Warmly,
The Good Dog Team
NR
Naola R.
Ridiculous FEES!!
I love how easy and simple it was to find my puppy, and the breeder is very friendly and even provided updates on my little guy!! The price was very reasonable for the puppy. Except for all the FEES Good Dog charges, and not having any right to refuse the puppy training they are forcing me to pay for. Who said I wanted or need access to their puppy training for a lifetime, hunh? $48 for protection and puppy training that I didn't ask for and another $27 to process my payment? If it weren't for the fact, that our Breeder was patient, kind, and friendly I would not have purchased my pup from here!! Fees, every time you make a payment, WHY? The Fees are the same type of fees too how much protection do I need or access to their puppy training do I need that they charged so many times for it? I paid that fee, the processing fee on the deposit, and again on the final payment for my pup!!! It's ridiculous!! I will NEVER buy from this Platform Again!!!
Response from Good DogJan 27, 2025
Hi Naola,
Thank you for sharing this feedback with us. We’re so happy that you were able to find your new best friend through Good Dog!
We’re sorry to hear that you were frustrated with our optional Protection & Support fee, and are glad to see that a member of our Care team reached out to you to share more information about the benefits associated with Protection & Support, as well as offer to refund this fee if you’d prefer.
We’d like clarify that while this fee is entirely optional, and buyers can always choose to pay on Good Dog with 0 fees, it provides many valuable benefits that new puppy owners find helpful:
- Payment Protection: Your payment is fully protected under our Good Dog Guarantee, giving you peace of mind that we'll step in to help resolve any issues that might arise.
- Support: We provide lifelong support from our expert team, including veterinarians and behaviorists, who are here to guide you through every stage of your journey with your new pup.
- Puppy training & exclusive discounts: You'll get access to professional training resources, including personalized coaching and online courses, plus exclusive savings on essentials from trusted partners like Chewy, Rover, and BarkBox.
- Platform sustainability: These fees also help us maintain our high standards and continue improving our platform to help more families like yours find their perfect match.
For payments made on Good Dog through credit or debit cards, there’s an additional 3-3.5% processing fee, which is directed to our payment processor, and not to Good Dog. However, buyers can always choose to opt out of this card processing fee by paying with an ACH bank transfer.
Please feel free to reply to our email, or give us a call/text back anytime at 855-446-6336, and someone from our team will be happy to take care of you!
With warmest wishes to you and your new pup,
The Good Dog Team
AM
Amy
sneaky fees
I got a wonderful puppy! However I was very frustrated with all of the required fees that are unknown until you are making your deposit and payments. Very sneaky and deceptive not to post these fees upfront.
Response from Good DogJan 9, 2025
Hi Amy,
Thank you for sharing this feedback with us. We’re so happy that you were able to find your new best friend through Good Dog!
We’re sorry to hear that you were frustrated with our optional Protection & Support fee, and are glad to see that a member of our Care team reached out to you on December 9th to share more information about the benefits associated with Protection & Support, as well as offer to refund this fee if you’d prefer.
While buyers can always choose to pay on Good Dog with zero fees, Protection & Support includes:
Complimentary access to our Puppy Training Program (a $235 value)
- Exclusive partner discounts
- Lifetime support from our expert team
- Additional benefits to help you on your journey with your new pup
Please feel free to give us a call/text back anytime at 855-446-6336, or email us at [email protected], and someone from our team will be happy to take care of you!
Warmly,
The Good Dog Team
JL
Jamie Lee Ann B.
Good but has a downfall …
While it is great for finding potential homes and I have had no complaints up until now, after the second puppy in this litter sold, they charged me $120 per pup when they sold. I know it is a percentage. However, a flat fee of $20 per puppy or something would be more reasonable. How does what I charge change their overhead and costs?
Response from Good DogSep 20, 2024
Hi Jamie,
Thank you so much for reaching out! We’re glad that a member of our team was able to connect with you about this issue and help turn your experience into a positive one.
As they shared with you, recently we made changes to our pricing structure for breeders. With this, when we've done the work of connecting you with a Good Dog buyer and you decide to place one of your pups with them, there will be a 6.5% deduction applied to the deposit (if you have one) and dog payments with that buyer. You'll see this noted when you add your listings and when you send or receive payments from Good Dog buyers. Please note this applies only to buyers who connected with you after this went into effect on September 10th, 2024. You can read more about this here: https://www.gooddog.com/good-breeder-center/good-dogs-path-forward-new-pricing-structure
We're committed to building a stronger, more sustainable platform for all our breeders. This pricing structure helps ensure our services remain viable long-term.
Please do not hesitate to reach back out to our team if there’s anything more we can do to support you!
Warmly,
The Good Dog Team
