Good DogReviews of gooddog.com

Dishonest company and breeder. The good dog is not transparent as they claim and I lost 1600.00 because they they would not refund the money back. Amanda Carlson the breeder would not refund the money either. The puppy did not work out after 24 hours. The breeder would not pick the puppy up so I had to take the puppy to the shelter. I was so upset. To top it off good dog blocked my account and erased all communication to resolve this issue. Do not use these people for service. Yes, good dog keeps replying that the breeder offered a refund of $350 when we paid 1600 after the fact we complained and the dog was dropped off at the shelter because Amanda Carlson called the shelter and the dog was already adopted to a good family thank God, the dog never belong with her in the first place Good dog keeps replying the same thing over and over about your policies and procedures you buy by them no you do not you have no policy procedures because you did not refund the money and you deleted my account and all the messages on it so I couldn’t even get in the account. Why did you delete it? There was supposed to be communication between you and me and I couldn’t even get into the account and still can’t . You’re very fraudulent shady and for all the people out there by beware we not deal with dog this breeder because they both lie

Good Dog did not honor their commitment to transparency and trust and safety. I had a very disappointing experience and wish I listened to some of the negative reviews. Seeing that there were puppies available in January 2024, I proactively started conversations with Celeste (Italian Greyhound breeder) in November 2023 about the adoption process. After Celeste approved my application and showed initial excitement, she began to intentionally ignore my messages when I did not agree to immediately buy an available older dog. When I reached out again about the adoption process, Celeste made up irrational excuses and appeared discriminatory. When I contacted Good Dog for support in the puppy adoption process and asked about its customer support policies, Good Dog ignored me. Good Dog does not seem to have any policies or procedures to support customers, and Good Dog supports their breeders' lack of equity in the buyer selection process.

Having issues with payment processing. I tried calling, no answer. I did leave a message, but no response. Then sent an email and still no response from this company. No customer service. Also, where is the ratings and reviews for each breeder? Seems a bit sketchy to me.

I was trying to work with Lynn’s Shih Tzu’s. I contacted her via text, phone and this site and she never responded. This was over the course of a few days. I was corresponding with her and then she just stopped responding when trying to make agreements to meet the puppies he had available.

I researched read about good dog and its breeders they represent. I paid deposit and final payment up front. Messaged alot with casey theole and even spoke on our cell phones. I was told thru messages on good dog i was getting a 1 year health guarantee when pup was delivered it did not come. First the transport i also paid for the 4 hour drive texted me dec 13th early said i would have pup by evening. After that text nothing got casey involved her recommended transporter is a flake showed up at midnight dec 14 2023. It was cold no sweater coat or blanket on 2lb puppy. A bag with a bully stick a rawhide stick a ball cat toy and a recieving blanket with poop on it was what i got.. from day one she had poop issues we combined what she was on with our primal for puppies food for a week. Still stool issues. 2 weeks of having her she started having horrible diarhea. My vet had checked her out on 16th 2 days after we got her. She was eating fine as we were told to do. Then on monday new years day she was lethargic so we were taking her to vet tuesday 2nd but when we woke up she was in a seizure my husband took her to only hospital open noahs 35 mins away she seized the entire time. Almost lost her ! Body temp was 91 no glucose reading. After 2 days they found giardia parasite which could of only come from breeder environment. My vet had spoken to casey explained all this the giardia caused watery diarhea which caused dehydration which caused hypoglycemia and seizures. The noahs e r vet told me this pup should not of left at 8 weeks she was a toy dog which i was not told her web page thru good dog just says chihuahuas and that she will be between 4 to 5 maybe 6 lbs. E r vet said she shouldnt of left til 12 weeks old. Fecals dont pick up microscopic giardia. I now have a toy beautiful sick dog and her liver may need stunt. Its all in my vets notes. Ive told good dog it all they had me email everything reciepts medical records from e r vet and mine. Casey refuses to refund my money for selling me sick dog. I also had to put my other 5 on medicine giardia is very contagious even to humans. Ive told good dog on phone and emailed to refund my deposit and fees they charged and my payment off 2200 plus fees they charged for that. Ive asked demanded for help. I have a 1700 e r vet bill i want reimbursment for! Plus 75.00 for meds for my other dogs i want it all paid ! Very traumatic stressful i missed work . Caseys environment has giardia!!. She offered to pay for just giardia bill theres no such thing the giardia caused all the illness ! So shes stopped communicating. Good dog is a joke. They represent her and vetted her and all her puppies probably have giardia its in soil in the environment! 2 vets say so!! . Im not giving my dog back we r attached and been thru hell this past week. Ive only had her 3 weeks now. This should not happen when you go thru a good dog company who recommends these breeders! I still havent recieved except on screen shot my 1 year health guarantee papers or akc paperwork. If good dog or casey do not reimburse and give refund im sueing them. People need to be warned ! Ty. Fecal tests don't show giardia! It has to be looked for with microscopes. My vet says ! It's on internet read. Good Dog's liars. Where's my 1 year health guarantee I was promised and akc papers as well. Good Dog won't help they vetted casey theole. Won't have c e o call me as asked. Don't use them or buy from her !! I will remove this if refunded and she's removed from sight . Otherwise beware !! They have not had ALL her dogs tested and she's hot alot or soil in her environment where it came from. I have vet documentation to prove what I'm saying. If good dog has a good real vet it's common knowledge it doesn't show on a regular fecal!!! Read about it !

I would give zero stars if that were an option...buyer and breeder beware. There are MANY negative reviews for a reason. When GoodDog initially set out, I was one of the early breeders. Not only did I actively support this company, but I also personally referred MANY breeders and steered many homes to this site. In other words, I helped build this company up. Gooddog claims “Buyer protection”. GoodDog does not actually “protect” the buyers. They collect a fee to “protect you” when in fact what they do is “ask” the breeder if they are willing to do anything about a dispute. If the breeder says no, GoodDog tells you the breeders’ policies are enforced, you are out of luck. GoodDog demands that all payments are processed through their website. They make it hard to find the ACH payment option, which has no fee. Instead, they make the default payment include the “buyer protection” and charge you for this “service”. GoodDog does not stand behind the good breeders. They allow anyone with a grudge to make a complaint. They immediately shut down the breeder’s profile while they “investigate”. Even if you prove the complaints are not valid, you operated within your agreement or that GoodDog did not show a policy violation or other made-up complaint, they don’t stand behind the breeders. Despite that I complied with EVERY policy and procedure, as well as their directions (or lack of), I was removed from the platform for no apparent reason, not due to a policy violation. There is no appeal option. They refuse to SPECIFICALLY state why there is a removal…there is just a generic “we went over our policies” (which I am sure will be their response to this review) blah blah blah blah. In my case, they were supplied with every single piece of information they asked for and then some. I voluntarily submitted additional information, witness statements, photos etc. In the end, despite the transparency, they refused to reinstate the account even though there was not one policy I did not comply with, and I was able to demonstrate they were not being honest (they claimed they were not given information they were supplied with immediately after they requested it) in their claim they were not supplied requested information. I have been told by MANY high-quality breeders that they have had similar interactions. GoodDog is all about increasing their numbers to give the “illusion” they are a legitimate, quality site to shop from when in reality there are many mills on their site that are allowed to continue while legitimate high-quality breeders are not supported. It is truly despicable that people are allowed to lie about each other and GoodDog refuses to do the right thing. UPDATE: As expected, generic response from GoodDog laced with their ongoing lie about not being given requested information. I submitted screenshots to them TWICE that proved I most certainly did submit everything they requested. Not to mention NO directions on re-application, blocked my phone from calling for directions, refused to answer email about re-application and blocked the original email so a re-application couldn't be completed under that account. Bottom line, they made up an excuse for removal. Breeders beware. GoodDog only has one person's back...theirs.

We haven't had a dog in over 40 years but now that we are retired and not traveling as much, we decided it was time. We found Good Dog and found a breeder within our range. We contacted Tara Nieto, breeder of Blue Shih Tzu in Ocoee, FL. We made the 3+ hour drive to the breeders home and paid cash. We were leary of any non-refundable deposit because we had been scammed recently. From the beginning, Tara has not been upfront with us. Any paperwork requested has been difficult to get from her. She wouldn't reply to emails through Good Dog nor texts we sent. She wouldn't answer her phone. We had to ask for a receipt but finally she sent a hand written receipt with a one year health warranty. Her site stated the puppies would go home with AKC papers. We did not receive those papers and when questioned, she backtracked saying the papers were available and we had to get the forms and apply ourselves. She was in the process of getting the information on the parents. So at this point, we have an adorable puppy named Hank. A good dog, learning more everyday, sleeps well in his crate, working on getting him housebroke. The neighbors as well as friends love him. He is so friendly and smart. He was starting to fetch! This is a 12 week old puppy that we have had for a month. Then on 12/30/2023 we noticed his right eye was matted. We believe that is typical for this breed of dog. He acted normal, playing and eating. By evening, that right eye was getting cloudy. The next morning, that eye was matted shut. We took Hank to an Emergency Vet Clinic in the next town. Keep in mind this is a Sunday and a holiday week end. Diagnosis...melting corneal ulcer in the right eye, and indications that it is beginning in the left eye. $400 worth of drops and medications and strict instructions on how these were to be administered. Every 2 hours, round the clock. We took him to our vet first thing Tuesday morning when it opened. We were told to continue with what the clinic advised and take him to a eye specialist. In talking to several people who have dealt with these issues in older Shih Tzus, we knew we were looking at thousands of dollars. No guarantees that anyone could save his sight or his eye(s). Meanwhile, we are trying to get in touch with the breeder. She finally called when I sent her the clinics report and a picture of Hanks eye. We discussed our options. We could return Hank and she would refund our money, minus the deposit (which we never made a deposit) or we could have pick of the next litter. Then she ghosted us again. We are still trying to save Hanks eye by giving him all of the drops and medications. We advised her by tests and voice mails several times that we were bringing him back. Then she back tracked on her promise of a partial refund. She told my husband that she would do everything she could to save Hanks eye. She gave us a handwritten paper stating that we would get pick of the litter of the next litter, possibly in 6 months. This was yesterday, 1/3/2023. Last night I got a text from her saying that she was putting Hank down today and putting the blame on us for bringing him back. Now she states she will no longer breed. She seriously has some issues and you need to vet your breeders better. She has lied to us continually from the beginning. We are out the $1200 plus over $400 in medications and vet bills. We felt returning him was his best chance. We didn't feel we could take care of a blind dog properly. I know you will not back us. I just want others to be aware. Our hearts are broken even though we only had Hank a month. We trusted you and trusted the breeder because of your recommendation. It has been over 2 weeks and there is no response whatsoever regarding our review and issues with Good Dog. The more I think about this situation, the more I am concerned about the rest of the litter. If Hank truly had a systemic disease, I am afraid the litter mates might have had some issues also. Do you not care about your puppies, clients, and breeders? Very sad that this has happened and you allowed it.

An organization that oversteps it’s bounds.