Best friends made here. Good Dog makes it simple for people to get dogs from good sources and for reputable breeders, shelters and rescues to put their dogs in good homes. And we provide all the support and guidance you need to feel confident every step of the way!
Good Dog (gooddog.com) has 3,375 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
gooddog.com
Website
gooddog.com
Category
Pet Services
Listed on Five Star Index
2026
About these reviews
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The company replied to 10% of reviews.
Latest
Most recent review: October 2026.
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The breeder did not provide any documentation the puppy received a vet check-up. She does DIY puppy care: deworming, vaccines, etc. When bringing this to the attention of the company; they act like they could care less. Stay away from Silvermist Australian Shepherds breeder.
Response from Good DogJul 26, 2024
Hi Camille,
We’re glad that a member of our Care team has been able to work through this situation with you, as well as communicate with the breeder on your behalf.
Please know that our team, including our on staff veterinarian, has taken your concerns seriously and carefully reviewed this situation to ensure our standards and policies were upheld, which our team determined was the case here. As they shared with you, it’s in line with our Community Standards and policies for breeders to administer vaccinations and deworm their pups.
We hope this answers your remaining questions, and wish you and your pup nothing but the best.
Warmly,
-The Good Dog Team
HA
Hilary A.
Good Dog Guarantee - NOPE
Put a REFUNDABLE deposit down a puppy PLUS paid for the Good Dog Guarantee. When the breeder did not have a puppy that met the criteria we discussed in writing, I decided not to proceed and asked for a refund. The Breeder then stopped communicating. Good Dog did intervene to get the breeder to communicate with me very briefly, but the communication was that the breeder had changed her mind about my deposit being refundable, in contradiction with our written deposit agreement and her listing on the Good Dog website. When I asked for the Good Dog Guarantee, Good Dog said they supported Breeders changing the deposit rules at any time for any reason, because the breeder's placement criteria was more important than mine. I would recommend saving your money and skipping the Good Dog Guarantee and avoiding this platform.
Response: Although Good Dog claims a team member worked through the situation, it was clear this individual had not reviewed the the evidence I provided, had not reviewed the transcripts on the platform, and was not interested in considering the evidence which included receipts, text message screenshots, and the breeder's original listing on the Good Dog website, all of which showed the deposit is Refundable. The breeder has now changed her Good Dog listing to state that all deposits are Nonrefundable, likely on Good Dog's advice, and Good Dog is sticking to their Misinformation campaign. Luckily, I have screenshots that date prior to this change. Good Dog claims there is a contract, however, they have repeatedly refused my requests for a copy of this alleged contract, and the only one appearing on my Good Dog account is a template with multiple unfilled sections, which nobody signed, and which does not address the deposit.
Although Good Dog's guarantee explicitly includes scenarios "following payment made from a Buyer to a Breeder, the Breeder fails to deliver a dog or refund payment per the terms of Buyer’s agreement with the Breeder", in my experience, it is not real. I hope other people can learn from my experience and avoid being taken advantage of by the costly Good Dog Guarantee like I was.
Response from Good DogJul 25, 2024
Hi Hilary,
We’re glad that a member of our Care team has already been able to work through this situation with you and answer any questions about the non-refundable deposit that you completed. As they shared with you, our team carefully reviewed the deposit agreement, and determined that the breeder is in compliance with our Community Standards & abiding by the terms agreed to in their contract at this time.
Every Good Dog breeder has their own payment policies and contractual terms that govern their deposit and purchase agreements with buyers, especially around whether a payment is refundable or non-refundable. We encourage puppy buyers to choose a breeder whose policies align with what they feel most comfortable with, because we do honor the policies that a breeder and buyer agree to. Contractual terms are the only transactions covered by the Good Dog Guarantee, and you can always read more here: https://www.gooddog.com/help-center/owners?a=The-Good-Dog-Guarantee---id--K4NN3ZKDSOyO3buACI2ebw
Please feel free to reach out to us if there is anything else we can do to help, or if you have any questions or concerns.
Warmly,
The Good Dog Team
TT
Thomas T.
GOODDOG LIES. THEY DO NOT VALADTE THAT THE PUPPIES THEY REPRESENT HAVE BEEN CHECKED OUT BY A VET,HOWEVER THEIR WEB SITE CLEARLY STATES. VET CHECKED
I went through GoodDog to purchase a French Bulldog. The puppy’s page showed the breeder Balboa Kennels, sex, weight etc. and that the dog was checked out by a veterinarian and was in good health. GoodDog then gave me the breeder information and I communicated through GoodDog with the breeder Balboa Kennels. When it came time to put down the deposit, the breeder said to just pay him directly as I was meeting him in 2 hours. The breeder Balboa Kennels was supposed to bring all the health records and AKC papers when we met, he did not. He said he would send them to me. To date the only thing I have received is the AKC paperwork 3 months after I picked her up.
I took the puppy to my veterinarian 1 week after receiving her. She was diagnosed with a heart murmur with only ½ of her heart functioning. I called GoodDog to inform them of the situation and they said there was nothing that they could do. I also reached out to the breeder and they said they had no responsibility either. My puppy is currently at NC State College of Veterinary Medicine having surgery to repair her heart. Balboa Kennels and Gooddog have not only refused to return my money they also refused to help pay for any medical costs.
Do NOT believe GoodDog’s advertising. The following is taken directly from their website.
Standards & Screening:
Breeders apply to GoodDog through an online questionnaire. The application is then vetted by our screening team to ensure compliance with our community standards.
Our screening department comprehensively considers many aspects of a breeding program……Physical health of the breeding dogs and puppies
Physical health of the dogs:
We also look to make sure their breeding dogs and puppies receive the regular and specialized veterinary care and nutrition they need.
It seems this breeder was not properly vetted and that GoodDog does not require proof of the stated puppy’s health. If GoodDog does require the breeder to provide proof of the dogs' health are they actually vetting the veterinarian(s.)
Response from Good DogJul 24, 2024
Hi Thomas,
Thank you for reaching out. We’re glad that a member of our Care team has been able to work through this difficult situation with you.
As they shared with you, given that you did not complete any transactions to this breeder via Good Dog, we are unfortunately unable to offer assistance with refunding transactions that occurred outside of our platform.
We take enforcement of our standards incredibly seriously and have a process in place in which we conduct an independent investigation of all complaints in order to ensure that our standards are enforced consistently and fairly. As a result of our investigation, this breeder has been removed from our platform.
We hope this answers any remaining questions you may have, and we continue to wish you nothing but the best.
-The Good Dog Team
SH
sherry H.
They charge me twice for the fees
They charge me twice for the fees, once with the deposit and again with the final transaction. I pick up my puppy soon but I would not recommend using this site unless you like paying more than you expected!
Response from Good DogJul 25, 2024
Hi Sherry,
Thank you for reaching out! We see a member of our Care team reach out to you on July 23rd to connect and share more information about the exclusive benefits you have access to because you chose to complete your payments on Good Dog with our optional Protection & Support fee.
Please feel free to reply directly to that email or give us a call at 855-446-6336 so we can share more about all of the exciting Protection & Support benefits you now have access to such as free access to Good Dog’s Puppy Training Program ($235 value), exclusive discounts from our partners, lifetime support from our team of experts, and more!
In case it’s helpful, buyers can always choose to pay on Good Dog with zero fees or they can decide to complete their payment with Protection & Support for a small fee to unlock a number of exciting benefits. This fee is completely optional, and buyers are always welcome to complete payments on Good Dog for no additional fees by choosing to opt out of Protection & Support at checkout.
We look forward to connecting with you to answer any additional questions you may have!
Warmly,
The Good Dog Team
TC
TC
This company does not prioritize health…
This company does not prioritize health testing and ethical breeding practices like they claim. Those with "Preferred Breeder" status have paid for that title. It is all about the money with good dog.
Response from Good DogJul 9, 2024
Hi TC,
Thank you for reaching out. We’re happy to share more information about Good Dog’s approach to health testing and our Preferred Breeder program that may be helpful.
Every breeder in our community goes through our screening process and must meet or exceed our community standards, including our Breeder Code of Ethics and our minimum health testing requirements, before joining Good Dog.
Preferred Breeder status recognizes Good Breeders for their loyalty in choosing to place their pups on Good Dog, and their dedication to supporting Good Dog buyers. Good Breeders cannot pay for Preferred Breeder status, and instead earn the special recognition by meeting the program criteria, which you can learn more about here: https://www.gooddog.com/good-breeder-center/preferred-breeder-program
We hope this answers your questions, but please do not hesitate to reach out to us anytime by emailing [email protected] if there’s anything more we can help you with!
Warmly,
The Good Dog Team
CT
CT
DO NOT BUY FROM WHISPER GRAY!
DO NOT BUY FROM WHISPER GRAY!
Response from Good DogJun 14, 2024
Hi CT,
Thank you for reaching out. We understand that you do not have an account with Good Dog, and did not use our platform to complete any transactions to this breeder.
We are sorry to hear of your experience that occurred outside of our platform, and wish you the best.
-The Good Dog Team
MP
Mike P.
Good dog is not real and is a scam
Good dog is not real and is a scam. They try to advertise as a trustworthy site just to gain people trust just so they can scam you.
Response from Good DogJun 7, 2024
Hi Mike,
Thank you for reaching out and bringing this to our attention. We’re so sorry to hear about your experience, and would love to connect with you so we can learn more about the situation. We’ll make sure that a member of our Care team reaches out to you as soon as possible.
In the meantime, you can always reach us by emailing [email protected] or calling 855-446-6336. We look forward to connecting with you and working to turn your experience into a positive one!
Warmly,
The Good Dog Team
JT
Judy T.
ReelRidgeGoldens
The breeder name is ReelRidgeGoldens in TN good dog or the breeder would not take responsibility that the puppies have a congenital defect good dog should make it a priority to test certain defects for the parents of the puppy I advise not to use this breeder thru good dog
Response from Good DogJun 4, 2024
Hi Judy,
Thank you for reaching out. We’re glad that our team has been able to work with and support you through this situation over the past few weeks, as well as communicate with the breeder on your behalf.
As our team shared with you, we take enforcement of our standards incredibly seriously and have a process in place in which we conduct an independent investigation of all complaints in order to ensure that our standards are enforced consistently and fairly. In line with this process, our team reviewed all documentation provided and determined that the breeder is in compliance with our Community Standards & abiding by the terms agreed to in their contract at this time.
We hope this answers your remaining questions, and we’re always here to support you, so please continue to reach out to us at [email protected] with any questions.
Warmly,
-The Good Dog Team
