Good DogReviews of gooddog.com

Gave me peace and mine and a very good response time. Found a great puppy thanks.

My puppy is adorable and healthy and perfect, but there were communication issues around obtaining my puppy’s papers. I recommend you be clear and get your papers in-person and straight away. Enjoy your new puppy!

I was looking for a golden retriever puppy for my present golden who recently lost her "sister". I found Roffka Raised through Good Dog and contacted the breeder (Meredith) about adopting the last puppy in her current litter she had advertised. She asked if I would be interested in a puppy from the next litter she is planning. I told her no, that I was looking to adopt a puppy now. I placed the application and she accepted me for this last puppy. I put the $200 deposit down on it on Dec. 23. She then contacts me on Jan. 2 and tells me that she can not sell me that puppy because the stud owner "changed their mind and now wants "the last puppy" from the litter. So she had to give her the one I reserved for $200. She told me she would put a refund check for $200 in the mail as soon as I sent her my address. I sent her my address on Jan. 3. On Jan. 12, I still had not received the check so I contacted her and asked when she had mailed it. She told me that she had not had time to leave the house because of caring for the puppies. I asked her about refunding through Good Dog to make it easier for her. She said she rather not because of “tax reasons”. She then told me that she has not gotten the $200 from Good Dog yet. She also said that I “never signed the contract that states NO REFUNDS and that she did not have to refund my money but she was going to on her time and not mine.” The fact is she never sent me the contract even after I gave her my correct email address twice on Good Dog message board. I told her several times I never got it and even told her I would come to her house (2 hr drive from mine) and sign it. The day before I was supposed to travel to her place to sign the contract, she texted me and told me she could not sell me the puppy because of the stud owner wanting it. Regardless of the contract, she still breached her agreement to sell me the puppy that I paid the $200 deposit on. Meredith then told me she would put the check in the mail on Tues., Jan. 17 when she takes the puppies to the vet. She then tells me on Tues., she couldn’t go by the PO because her daughter had strep and had to take her to the doctor and she would put it in the mail on Wed. Jan., 18. I told her that would be fine. She then posts a message on the message board on Thurs. that her "entire family has strep". I told her I appreciated her getting the check in the mail that Wed., Jan 18. I have not heard back from her so I messaged her on Thurs., Jan. 26, that I had not received the check. She informed me that she did not send it with tracking and that she had not gotten it returned. “Thanks for letting me know.” So I asked about canceling that check and sending another via tracking. She said that would cost her more money. I again suggested to do the refund through Good Dog and she refused to do that. I first contacted Good Dog on Jan. 12 and a very nice young lady was very helpful, but when Good Dog reached out to Meredith about the refund, Meredith became very angry and rude toward me and told me she didn’t have to refund my money because of the contract I never signed and that she would refund my money on her time. I again contacted Good Dog on Jan. 26, 27 after I still haven’t received the check from her and left 6 messages throughout the 2 days, but GD hasn't returned any of my calls. I am very disappointed in this company and the lack of support for your “Good Dog Guarantee”. I am also shocked that this website would allow someone like this breeder to do business and take advantage of honest people looking to adopt a family pet. It's been over a month since I paid the $200 deposit. I expect Good Dog to honor their guarantee that I paid for when I put the deposit down on the puppy from Roffka Raised. Also very disturbing to me was when this breeder contacted me to tell me she could not sell me the puppy I paid the deposit for, she offered me a proposition to be a “guardian parent” and she would only charge me the $200 deposit which I already paid and I would get the pick of the next litter. She said that I would receive the contract for ownership, but she would retain the breeder rights. I would get the puppy and have to bring it to her when it went in heat for 5 - 7 days so the puppy could be impregnated and then the puppy would come back to me to stay while pregnant and then I would have to return the puppy to her for 8 weeks when it went into labor. This would be done for the next 3 years! Who would do this to a family pet?? This definitely set off red flags! If this is how she breeds puppies, what guarantee is there that the pregnant dog is getting the proper prenatal care and that the puppies are developing properly and will be healthy when born? If I had known this was the kind of breeder she was, I never would have considered applying for one of her puppies. T Ireland UPDATE: After another week of getting nothing but excuses, lies, and threats from Meredith, Good Dog DID step up and refunded my money!!

I did receive the deposit so I will change the rating. I was finally contacted by the support team and they told me it would be 1-3 days before I would see the deposit, so we will see how it goes. We listed our first litter with Good dog and have had interest in our babies. When I asked for the deposit it shows that it was sent and paid out to my account, only there is no payment in my account. I have emailed called and texted multiple times with no answer. This is a horrible place to sell or buy puppies

I ran into an unexpected charge for a deposit on a dog - before I was ready to commit to that. It was a stressful experience, but I will say that the customer service team figured it out within 24 hours and made it right. Read the fine print, but these folks have their hearts in the right place.

Requested a web site change to add a filter for Breeder Reported Testing (Outstanding/Excellent/Good). I received a reply but I am unclear if the change will be implemented.

Good Dog has sent me lots of applicants, most are "tire kickers," but I think that's partly the economy. The info for breeders' education is good, and rebates for physical testing is a plus.

This site does not honor its pledge to provide vetted breeders to buyers. I had a horrible experience and they did nothing to help me or my extremely ill puppy, whom I had for just three days. Very disappointed in any follow-up support I received. BUYER BEWARE