Good DogReviews of gooddog.com

Response from Good DogNov 11, 2024

Hi, Thank you for taking the time to share your experience with us. We're so sorry that your experience with our customer service and website navigation didn't meet your expectations, but are glad to know that we were able to use Good Dog to connect with a member of our Good Breeder community, and bring home your four-legged best friend! We'd love the opportunity to better assist you, and turn your experience into a positive one! Please reach out to us directly at [email protected] or give us a call/text anytime at 855-446-6336. A member of our Care team will be looking out for your message, and will ensure that your questions are answered promptly. You can also always visit our Help Center to find support articles, puppy raising resources, and answers to frequently asked questions: https://www.gooddog.com/help-center/owners Thank you again for sharing this feedback and helping us improve. We look forward to hearing from you, and hope you're enjoying life with your new puppy! Warmly, The Good Dog Team

Response from Good DogNov 12, 2024

Hi Stephanie, Thank you so much for reaching out. We’re happy to share more information about the recent changes we made to our pricing structure for breeders. With this change, when we've done the work of connecting you with a Good Dog buyer and you decide to place one of your pups with them, there will be a 6.5% deduction applied to the deposit (if you have one) and dog payments with that buyer. Payments from buyers you referred to Good Dog those will remain deduction-free. Good Dog buyers still have the option to pay with 0 fees, or include Protection & Support with their payments for a small, optional fee. You’ll have full control over your listing price and desired payout, allowing you to adjust as needed to accommodate this change. So you can see firsthand how this change works, we offer every breeder a free placement. You can read more about our new path forward here, and find answers to frequently asked questions: https://www.gooddog.com/good-breeder-center/good-dogs-path-forward-new-pricing-structure We're committed to building a stronger, more sustainable platform for all our breeders. This pricing structure helps ensure our services remain viable long-term, by allowing us to cover the costs of connecting you with qualified buyers, sustaining our operations, and ensuring everyone’s safety. It will also enable us to increase our marketing budget for the first time and reach more buyers so you can confidently place all your puppies through Good Dog. We’re glad to see that a Good Dog Specialist team member has already connected with you to answer any additional questions you have about this change, and what it means for you. Feel free to give us a call back anytime at 855-446-6336, or email us at [email protected] Warmly, The Good Dog Team

Response from Good DogNov 4, 2024

Hi Zeus, We understand you do not have an account with Good Dog, and did not use our platform to connect with this breeder. We're sorry to hear about your experience that occurred outside of our platform and wish you nothing but the best. Warmly, The Good Dog Team

Response from Good DogOct 29, 2024

Hi Daniel, Thank you so much for bringing this to our attention! We’re happy to confirm that a member of our Care team has just reached out to you to learn more about this situation so we can take next steps towards a resolution and ensure our standards are enforced. We’re so sorry to hear that you didn’t have the experience you came to us for, and understand how upsetting this situation must have been. We sincerely apologize for any delay in our response and it remains a priority for us to connect with you. Please do not hesitate to respond directly to the message we left, or give us a call anytime at 855-446-6336. We’re looking forward to hearing from you. Warmly, The Good Dog Team

Response from Good DogOct 21, 2024

Hi Stephen, Thank you for reaching out. Although we understand that you did not use Good Dog to work with this breeder, we’re happy to share more information about our screening process in case it’s helpful. Every breeder in our community goes through our screening process and must meet or exceed our community standards, including our Breeder Code of Ethics and our minimum breed-specific health testing requirements, before joining Good Dog. For more information on our standards and health testing requirements, please visit: https://www.gooddog.com/standards-and-screening https://www.gooddog.com/breeder-code-of-ethics https://www.gooddog.com/guide-to-good-dogs-health-testing-levels We take enforcement of our standards incredibly seriously and have a process in place in which we conduct an independent investigation of any complaints in order to ensure that our standards are enforced consistently and fairly. You can always reach out to [email protected] to share your concerns, and a member of our team will happily take a closer look into things. We hope this information is helpful! Warmly, The Good Dog Team

Response from Good DogOct 7, 2024

Hi Monica, Thank you for reaching out. Although we understand that you have not been a member of our community since April, we’re happy to share more information about the recent changes we made to our pricing structure for breeders in September. With this change, when we've done the work of connecting a Good Dog breeder with a Good Dog buyer and they decide to place one of their pups with them, there will be a 6.5% deduction applied to the deposit (if they have one) and dog payments with that buyer. We're committed to building a stronger, more sustainable platform for all our breeders, and this pricing structure helps ensure our services remain viable long-term. We understand that in April, our Compliance Team let you know about the information we’d need to receive in order to re-evaluate your program, in line with our Standards. Should you wish to rejoin Good Dog in the future, we ask that you reach out with the previously requested information, and we’d be happy to re-evaluate your program. We continue to wish you and your program all the best. -The Good Dog Team

Response from Good DogOct 5, 2024

Hi Alayne, Thank you for reaching out. We’re glad that a member of our team has already been able to connect with you and share more information about our Community Standards, Good Breeder Code of Ethics, and Policies, and how they may apply to an individual breeding program. As they mentioned, all programs that are recognized on Good Dog must meet our Community Standards, Code of Ethics, and Policies (linked below), and may be subjected to periodic audits to ensure that our Community Standards are upheld and enforced fairly. -https://www.gooddog.com/standards-and-screening -https://www.gooddog.com/breeder-code-of-ethics -https://www.gooddog.com/good-breeder-center/good-dog-article-toc#good-dog-policies We understand that our Compliance Team let you know about the licensing and certification we’d need to receive from you, in order to maintain compliance with our Good Breeder Code of Ethics. Should we receive the necessary documentation, our team would be happy to reevaluate your program. We understand that not everyone will agree with our approach, but we know that you, as a dog breeder, are working very hard and that you have a breeding program to be proud of. We continue to wish you all the best. Kind Regards, The Good Dog Compliance Team

Response from Good DogOct 9, 2024

Hi Sara, Thank you for reaching out! We see that a member of our Good Dog Specialist team reached out to you to help you through this situation on October 4th. With these changes to our pricing structure, when we've done the work of connecting you with a Good Dog buyer and you decide to place one of your pups with them, there will be a 6.5% deduction applied to the deposit (if they have one) and dog payments with that buyer. Since we know this is a change, breeders in our community will receive one free deposit payment and one free final dog payment, so you can see firsthand how this change will work without any cost to you. We're committed to building a stronger, more sustainable platform for all our breeders, and this pricing structure helps ensure our services remain viable long-term. You can learn more about this change to our pricing structure here: https://www.gooddog.com/good-breeder-center/good-dogs-path-forward-new-pricing-structure We hope that we were able to help turn your experience into a positive one, but if you have any more questions, please feel free to reply directly to the email we previously sent, or give us a call at 855-446-6336. We look forward to hearing back from you and are always here to support you! Warmly, -The Good Dog Team