Good DogReviews of gooddog.com

Response from Good DogJan 9, 2025

Hi Kalee, Thank you for sharing this feedback with us. We’re glad to see that a member of our Good Dog Specialist team was already able to connect with you and share more about the update we made to our pricing structure in 2024, along with more information about how our On-Platform Payment Policy keeps our community safe. As they shared with you, with these changes to our pricing structure, when we've done the work of connecting you with a Good Dog buyer and you decide to place one of your pups with them, there will be a 6.5% deduction applied to the deposit (if they have one) and dog payments with that buyer. Since we know this is a change, breeders in our community will receive one free deposit payment and one free final dog payment, so you can see firsthand how this change will work without any cost to you. This pricing structure helps ensure our services remain viable long-term, by allowing us to cover the costs of connecting you with qualified buyers, sustaining our operations, and ensuring everyone’s safety – so you can confidently place all your puppies through Good Dog. You can learn more about this change to our pricing structure here: https://www.gooddog.com/good-breeder-center/good-dogs-path-forward-new-pricing-structure We hope that we were able to help turn your experience into a positive one, but if you have any more questions, please feel free to reply directly to the email we previously sent, or give us a call at 855-446-6336. We look forward to hearing back from you and are always here to support you! Warmly, -The Good Dog Team

Response from Good DogDec 30, 2024

Hi Gaby, Thank you so much for reaching out. We’re so sorry that you didn’t have the experience that you came to Good Dog for, and understand how upsetting this must have been. We're glad that our Care team has been able to support you through this situation, including providing you with a full refund. Providing a safe and positive experience for everyone in our community is a top priority, which is why our team is conducting an independent investigation to ensure that our standards are enforced consistently and fairly. We’ve taken your concerns extremely seriously, and appreciate your patience as our team conducts our review. We’re always here to support you if you have any additional questions or concerns, so please don’t hesitate to reach back out to us by emailing [email protected], or calling 855-446-6336. Warmly, The Good Dog Team

Response from Good DogDec 20, 2024

Hi Jo, Thank you so much for bringing this to our attention. One of our Care Specialists will be checking in with you today to better understand this situation and learn how we can help. We’re looking forward to connecting with you! Warmly, The Good Dog Team

Response from Good DogDec 18, 2024

Hi Cher, Thank you for taking the time to share your experience with us. We’re so glad one of our Care Specialists has been able to support you throughout this process, but we’re truly disheartened to hear you’re facing challenges at home with your puppy. We want to assure you that providing a safe and positive experience for everyone in our community is our top priority. All breeders on Good Dog are certified to meet our rigorous standards. When concerns arise, we take them seriously and conduct thorough investigations to ensure these standards are upheld. Our team is always here to support you. Please don’t hesitate to reach back out to us at [email protected] or call 855-446-6336 to share more about your experience or let us know if there’s anything more we can do. Warmly, The Good Dog Team

Response from Good DogDec 20, 2024

Hi Maddie, Thank you for reaching out. Providing a safe and positive experience for everyone in our community is a top priority. That’s why all breeding programs featured on Good Dog must meet our standards, and we regularly review our breeders to ensure continuous compliance with these standards. While it’s important to us to enforce these standards consistently and fairly, it’s always our goal to work directly with breeders who may not be currently meeting these standards, and educate them about how to improve their programs. After checking our records, we haven't been able to locate any Good Dog Breeder accounts under your name. We want to make sure we're providing you with the most accurate information possible, so if there might be an account under a different name or if you need any assistance, please don't hesitate to contact us at [email protected]. Our team is always here to help. Warmly, The Good Dog Team

Response from Good DogDec 12, 2024

Hi Jyothi, Thank you for taking the time to share your experience with us. Getting ready to bring your pup home is an exciting time, but we know that it can be stressful if there are any uncertainties with transportation plans. We're glad that our Care team has been able to support you through this situation by working closely with your breeder to ensure you receive the travel documentation needed 10 days before your planned January 18th pickup, and clarifying that it’s standard practice for a breeder to request a portion of the final payment prior to transporting a puppy. Each breeder on Good Dog sets their own policies regarding deposits and purchase agreements, which they outline in their contracts. We always encourage families to review these terms and choose a breeder whose policies align with their needs, and our Good Dog Guarantee helps ensure these agreements are followed. Our Care team is here to support you if you have any additional questions or concerns, so please don’t hesitate to reach back out to us by emailing [email protected], or calling 855-446-6336. Warmly, The Good Dog Team

Response from Good DogNov 20, 2024

Hi Xavier, Thank you for reaching out. Although we understand that you have not been a member of our community since May, we’re happy to share more information about the recent changes we made to our pricing structure for breeders, which we announced to our community in August. With this change, when we've done the work of connecting a Good Dog breeder with a Good Dog buyer and they decide to place one of their pups with them, there will be a 6.5% deduction applied to the deposit (if they have one) and dog payments with that buyer. We're committed to building a stronger, more sustainable platform for all our breeders, and this pricing structure helps ensure our services remain viable long-term. All programs that are recognized on Good Dog must meet our Community Standards, Code of Ethics, and Policies, to ensure our standards are enforced consistently and fairly. We’re glad that a member of our team has already been able to connect with you and share more information about these standards and policies, including our Merle Policy. As they shared with you, Good Dog does not recognize breeding programs that produce merle French Bulldogs as outlined in Good Dog’s Policy on Merles: https://www.gooddog.com/good-breeder-center/good-dogs-policy-on-merles We understand that our Compliance Team let you know about the necessary changes you’d need to make to your program in line with our Standards, and that should those changes be made, we’d be happy to re-evaluate your program at the end of the six month timeframe our team communicated to you. We understand that not everyone will agree with our approach, but we know that you, as a dog breeder, are working very hard and that you have a breeding program to be proud of. We continue to wish you all the best. Warmly, The Good Dog Team

Response from Good DogNov 18, 2024

Hi Chris, We’re glad that a member of our team has already been able to connect with you and share more information about our Community Standards, Good Breeder Code of Ethics, and Policies, and how they may apply to an individual breeding program. As they mentioned, all programs that are recognized on Good Dog must meet our Community Standards, Code of Ethics, and Policies (linked below), and may be subjected to periodic audits to ensure that our Community Standards are upheld. -https://www.gooddog.com/standards-and-screening -https://www.gooddog.com/breeder-code-of-ethics -https://www.gooddog.com/good-breeder-center/good-dog-article-toc#good-dog-policies We understand that our Compliance Team let you know about the necessary changes you’d need to make to your program in line with our Standards, and that should those changes be made, we’d be happy to re-evaluate your program. We understand that not everyone will agree with our approach, but we know that you, as a dog breeder, are working very hard and that you have a breeding program to be proud of. We continue to wish you all the best. Kind Regards, Good Dog Team