Nitro Software, Inc.Reviews of gonitro.com

Excelente producto, felicidades.

I was finally able to install Nitro PDF Pro 14 successfully. It wasn't easy, but your agent Reymund helped me to do it. Fortunately NitroPro 7 is still on my machine and it works better. I can load a file and print, but with Nitro PDF Pro 14, the format changes, the left side is cut off and the print sequence gives me at truncated copy. I'm still working on it.

I had PDF Pen Pro for years and was happy with it and the customer service. Since the advent of Nitro PDF Pro customer service has evaporated and most dealings with the Website are characterised by withheld information and unbridled attention to profit-gauging. It is impossible to update through the software and there are no apparent update sites on the Website. It appears that one must pay for everything, despite years of loyalty to the erstwhile product. Nitro has destroyed a good product and my interest in using it. Loyalty and service goes two ways. I have moved to PDF Studio, which while imperfect, has good customer service.

Although the software does what it needs to with ease the supplied customer service through a forum based is is dismal. I had reset my computer and lost my activation code for my account, after requesting assistance I then applied for a trial account as I needed a PDF editing program for work, after 2 weeks of back and forth with replies every 4 days if I was lucky I ended up buying a second license. After buying my second license I received a DM from the customer service representative that my original account had been found, I then requested a refund of the newer license as I do not require 2 PDF editors and have not heard back this was 10 days ago, I also submitted a digital ticket for a refund approximately 5 days ago. As stated prior I cannot fault the software but the customer service is somewhat to be desired for a company that large.

Seems like a solid program. Only lightly used so far. Wish they had more How To pages for specific functions for newbies.

It works the way it's supposed to, which is all I hope for these days!

About one month ago I left a not-so-positieve two-star evaluation on Nitro PDF Pro, basically based on Nitro's failure to listen to feedback from customers and, consequently, its lack of customer service. One example provided was Nitro PDF Pro's failure to install the PDF Creator, which I reported already in January of this year (and others even before that). As of today, this issue has not been resolved, neither in v.13 which I was using at the time, nor in v.14. Another user, who upgraded from v.12 to v.14, reported this again on 9/12 and... did not get a reply. This is unbelievable! One other example involves the creation of a debug.log file whenever opening a PDF file with Nitro PDF Pro. Not only did it take about 10 days for an administrator to approve the forum post in the first place, almost another month later there has been no reply whatsoever from Nitro. None! By comparison, not knowing what caused the issue, I first contacted the manufacturer of the new scanner I had just bought - they responded the next working day. The company that creates the software responded within hours. Both, unfortunately, stated the log file was not related to their hard or software. So, Nitro? Apart from apologies to my previous post on TrustPilot and a statement that 'Our Community Forums are actively monitored by Nitro employees, as we always take feedback from our customers seriously and are always striving to provide a better customer experience' Nitro clearly has done nothing! It's as if an AI chatbot scans negative posts on TrustPilot and posts the obvious apologies and utterly meaningless promises Nitro is going to do something about it. I can only repeat, from personal experience and having read similar posts, that Nitro just does not. Please Nitro, there is no denying you have a good product. Unfortunately, your worst enemy is your persistence in failing to listen to your customers, leaving me no other option than reduce my initial score to one star. Regards.

Purchased Nitro Pro, never received serial number and installation information, they have been unresponsive to requests for assistance. Completely dissastisfied.