Albert A.
Bad Customer experience
I have a yearly plan with them and after 3 months of use on my windows computer, I doesn't want to open with me, all my browser aren't running anymore, so I can't access to my accounts now, when I asked the support team, they told me to send screenshot everytime, I give them all the details but without any help. They don't know how to fix their issues
Response from GologinApr 19, 2023
Good afternoon, Albert! I understand your situation and what you are upset about, but videos and screenshots are sometimes necessary in order to understand the cause of the problem and help you more effectively. Most likely, your problem is related to the fact that we recently updated the core of our browser to 110 version, which is not supported on operating systems below Windows 10. Also I try find ticket with your issue, but didn't find anything similar to your case. Please write to our support, @gologinsupportbot in telegram and I will personally control your request! Constantine, Customer Success Manager