GolfEtail.comReviews of golfetail.com

Ordered 12 shirts, 9 were as ordered but 3 were not at all what we ordered (men's shirt instead of ladies, junk shirt that was obviously returned as it was so small and then put in a dirty, old, reused and wrong package bag, and one that was so poorly made my wife's arms could not fit through the sleeves). Items arrived a day before we went on a 16 day trip. I contacted Golfetail and explained that I wanted an immediate refund of the price of the three shirts and I would send them back as soon as it sent me a paid return shipping label and I returned from my trip. Then for the next 16 days I got nonsense replies from Golfetail. In the last day or two a new CSR has sent me insulting, bullying and belittling replies. I finally filed a dispute with the credit card company. Golfetail's CEO has a statement of promise to its customers but its CSR's obviously are not familiar with it. It is too bad because we have had good items from it on several previous purchases but its customer service is without a doubt the worst I have ever experienced. We will never do business with it again and advise all to stay clear. Their CSRs have tried to bully and belittle me and told me it was being courteous to send me a return shipping label for items that were not what we ordered. They are by far the worst company with which I have had the mistake of dealing. Saw the reply by Golfetail. It avoided most of the truth about the facts. It sent wrong items. It cannot keep funds when it does not fulfill purchase order. I advised I received order on the day before leaving on vacation and it did not respond until we were gone for two days. I returned junk items it sent immediately upon our return from vacation. In fact, I sent tracking information to Golfetail showing the return was processed by FedEx a day before it replied to this post, again lying about the facts. It is pretty clear that there is a reason it has a 62% bad rating. It's customer service is a leading candidate for the world's worst.

This company changed the terms of my sale when they saw the Florida mailing address and my surname, they claimed that their system cancelled the order onlly 2 days after I placed and paid for my order the system allowed me to complete the transaction. The person I spoke to at this company claimed that this was done automatically by their system and that they would not air ship and would only take PayPal verified payments for orders to Florida this is not stated on their website or their listing - Florida residents should not do business with this company.

After ordering, it took 2 weeks for it to arrive. I figured it might have been a fluke so I was going to make another purchase but when going to the site, it kept showing me that my information might not be private so needless to say I didn't make a purchase. I've never seen anything like that.

Beware of doing business with GolfEtail.com. Company does not stand behind product. Company advertises hassle free returns, nothing could be further from the truth. I bought a pair of boat shoes, ordered my size, 12m. The shoes they sent me were labeled size 12, but were so small I could not get them on my feet to try on. They might have been a size 8 at best. Cost of Postage to return was almost as much as the shoes. So I called customer support. They would not do anything without me sending the shoes back, at my own cost, and then had the nerve to offer to sell me another pair of the shoes, a size larger. Really???? Are you kidding me????? I am supposed to guess at my shoe size??? Be responsible for you mistakes and do right by the customer. I strongly recommend you shop elsewhere.

i order a set of golf shoes & they said the size was 10.5 (wide) & i new i needed a wide shoe so i order them the box said wide 2e on them had i new they were only 2e i would not have ordered them so i sent them back they cost me 52.99 & they would charge me a resocking fee of 7.95 unless i ordered the size XW(4E but i never could fiind them anywhere to order them so i sent them back got charge the 7.95 and had to pay the shipping back that came to 9.74 and they never even would answer me back so i ask ebay to step in & they won't do any thingas i sent them back & close case so I am very disappointed in golfetail & ebay

Purchased set of clubs, didnt like them, clubs returned and my account was credited half of what was paid. I did hit 2 clubs at range so fine print says they now are used. Will never shop there again.

well, I made the mistake of ordering my second item ever and both experiences have been terrible. Bad, cheap products that they ship. Returning the item costs quite a bit so you're stuck with it. I will NEVER order anything from this outfit again.

Recently started purchasing a number of different apparel items from GolfEtail. Received one shirt that was flawed (stitching on collar) and could not be worn. Notified company to no avail. E-Mail messages were ignored and the company accepted no responsibility for selling poor quality merchandise. Everyone should think twice about doing business with GolfEtail. Does anyone really want to do business with a company who would risk loosing a customer over an item retailing for $9.99?