GolfEtail.comReviews of golfetail.com

Absolute joke. Don't buy anything from them. Their idea if customer service is ridiculous. The ad that was sent to me was a "flash sale" for either a hybrid rescue club or a 5w fairway wood for $39. I chose the 5w fairway wood. What was sent to my house was a 3w, which I had already purchased from them. When I called about switching the product for the 5w, I am told "oh, that is just a stock photo" when you click on the choice to order, it only pops up as a 3w and that is what you clicked." So, now, I am stuck paying this joke of a firm to return their club because they use "stock photos".

They are a small family business according to their website. There website has some bugs, and the back-end processing was flawed. I called customer support and they were arrogant and refused to help or offer any alternative solutions. The customer support person (10 January, 2019) was arrogant and said he didn´t want to bother with a new customer and and order of only $270. I guess he didn´t want me to spend over a grand on clubs and other golf equipment at his store:) I can buy the same merchandise locally or online at Amazon, TGW.com, dickssportinggoods.com, and even Walmart.com. Why bother with a store that doesn´t have customer service (except on the story line on their website). I´m not the only one. Look at the other reviews. There´s no reason for a retailer to provide such a bad level of customer support. I´m not looking at their website, except to price match. If they change owners and management and staff, I would consider them. Too bad, I always like to do business with small, family owned shops.

Received wrong pair of slacks. Called them - was told to send picture. I did so. No response. Called again was told to send again with picture in attachment. Did that. I have never been contacted by email or phone. This has been over the last month. I guess i have to chalk it up to experience and eat the loss. If you do business with this company- YOU'RE NUTS!!!

They received my return over a week ago and still no refund returned within there 30 day return policy

I ordered a golf rain suit and it arrived MANY days after I ordered it. But it was beautiful and I initially thought it was worth the long wait. But when I tried it on it was too small so I contacted the company to see about an exchange. I was told I had to return the initial purchase and buy a larger size. So I bought the larger size, but when I tried to return the first purchase that was too small the company ceased all communication with me. I plead for a week with the company to send me a return shipping label, as it was free returns on this item. To no avail. At one point the company said it had not received any information about me having filed a return request, even though eBay had the return request in the system for more than a week and ebay had emailed the company on my behalf to get them to send me a return shipping label. EBay has said it will step in to make this transaction right, since the company refuses to do so. Thank goodness I purchased my product on eBay and not directly from golfetail.com. i would suggest shoppers steer clear of this company. To outright lie and say you have no record of my return request when there is a long email chain of me begging for a return and a record on eBay where I filed a return request a week ago and even after eBay reps emailed you asking you to send me a return label, you still refuse to do so. That's scary bad customer service. I've never had to leave a review such as this before for a company but my experience has been such that I cannot allow anyone else to get entangled in such a horrible company.

Ordered a cotton t-shirt - got a cheap polyester made in Mexico one. Shirt is so cheap you can see through it, and it feels awful. There return policy is a joke! They charge you $10.00 for shipping to you plus you have to pay to return - you end up paying $14-20 to return. Will not order again from these people.

Ordered a bag through eBay. Listing said that they'd ship anywhere in the world. Next morning I get an email saying they'd cancelled my order because my address was unconfirmed. It has been for more than 15 years. Now they say that they would ship that bag to South Africa but not Alaska or Hawaii. NOWHERE in their listing does it say that. Nobody in their organization has the courtesy to phone me. Low down and deceitful!

NO ONE should ever buy anything from this online retailer...EVER !!! Ordered a #3 fairway wood and they sent me a #4 fairway wood.. Wanted to send it back for the right club....now comes the stalling and more stalling finally they say yes but I have to pay the return postage. Because they were stupid and to inept at their job I have to now pay the postage. Hire someone with an education above third grade who can read numbers....#3 and #4..... Anyway....still waiting for my refund....stalling and more stalling...!!!! UPDATE.....08/21/18.....UPDATE.......08/21/18......UPDATE See Golfetail....if you had just read my emails and gave me my refund you wouldn't have had to go through the humiliation and embarrassment of Overstock TELLING YOU to change your listing. I see now that you have it as OUT OF STOCK. Surprise, Surprise....you never had it in the first place. Nobody should ever buy ANYTHING from Goldetail.....Period !!!