GolfEtail.comReviews of golfetail.com

I have ordered a set of golf clubs online from New Zealand on 22/12/2020 and received confirmation of the order same day. I have not received any further communication from them, and have asked for tracking number and dispatch date from both the website and through their support email and have got nothing. Their customer support is non-existent and I will not deal with them again. If there is an issue for any reason at least communicate what it is. If there was less than 1 star that is what they would get. I see the reply and I would not have posted my experience if I had got it, I will check my credit card. That still doesn't excuse the lack of reponse to my several attempt's to get information on the progress of receiving the goods over a period of 3 weeks. If an appropraite response as below had of come through I would have looked into any issue and not posted this rating. Still poor customer service and response to customer issues.

Ordered 3 shirts on sale. Searched for an hour as there are not many sizes in stock. Made my purchase and shipping choice. 2 days later I get an e-mail. Taxes and broker fees owing.. Broker fees on 3 golf shirts?? What a joke. Just another way to get another $20 out of me. Shirts were delivered and are not the best of quality. Will never order again from this web site..

wow...looks like i am not the only one with an issue with GolfEtail. I ordered a "softshell" sweatshirt and the item arrived as a regular sweatshirt - i called to return the item and the person wasn't helpful that answered and didn't follow through with sending me an email to complete the return. I have also emailed their "support" email address with no answer. He told me that return would be $4, but when I try to process only I am redirected to PayPal for $13 with no option to make a change....very underwhelming experience.

I just called “customer service” due to a package never shipping nor received. Called them and the person answered was exceptionally rude by talking over me and interrupting me multiple times with excuses and defenses as to why the company was inefficient and told me she was not at all concerned what I thought. She was very shrill and unprofessional. I called back and asked to speak to her supervisor. The person claimed to be the owner of the company (he acted as though he was having a defensive relationship with her) and he was unprofessional and rude as well. This is a company that is not concerned with customers nor taking a proper business posture or positive communication with customers. Additionally, their people answering customer service telephone lines are full of excuses for not timely shipping packages. I will never order from them again and nor should you the reader...vote by taking your dollars somewhere else.

This company has no customer service just lip service. BUYER BEWARE AND BUY AT YOUR OWN RISK! As a consumer, I just want to get what I paid for in the size I paid for. If the size is too small, I should be able to send it back but this company wants to sell you a UPS sticker for $12 to send back plus a re-stocking charge of $15. The vest only cost $15 to start with. I am better off giving it to Goodwill than be out more money with a company that won't stand behind what they are selling.

My "new" golf shoes were a $57 bargain because they were actually factory seconds. (The New Balance logo was razor cut and peeled off the shoe box.) For something minor, like a cosmetic blemish, I would chalk it up to experience and get on with playing golf. In this case, one round in, the sole started peeling off the shoe. Then, after I paid $13 to return ship the garbage they issued a $26 refund. PayPal dispute filed and YOU have been warned.

After receiving the wrong size vest, I was told to take pictures. GolfEtail has no customer support. So if your order isn’t right, they won’t help you. Now I paid for two vests and can wear one. Last time for me GolfEtail

This store is a rip off. I ordered a pair of golf shoes. they sent the wrong size. I had to then pay the return shipping for $12.20 and a re-stocking fee. So, my $52 purchase only returned $35. This company is a scam.