GolfEtail.comReviews of golfetail.com

Purchased a pair of golf shoes, which arrived with the box crushed nearly on all sides. I am not certain of the shoes integrity so I wrote the website to inquire about what one should do in this situation? There was also the question of the "protection fee" they charged me, and what was it entails? So far, two weeks later, I got absolutely NO response.

I ordered a retirement gift for a cowoker 2.5 years ago. About 6 months later, I started receiving 1-2 emails a day. I unsubscribed. I contacted support. This company understands NOTHING about customer service. I doubt they care about 1 star ratings, but at least now you know what you're signing up for...

I contacted them in regard to a return In the conversation they said that what I needed instead was inshort supply but they would charge my return from in store credit to full refund if I purchased at that time Well I have done what they asked and resubmitted info twice—no credit as promised Said

Ordered two hats in three different colors and was sent 6 in the same color. Called customer service and I was talked down to in a angry tone. The customer service rep said he was sending me an email regarding the return and still nothing. This would be my second issue with bad customer service with Golfetail and I am done. There are plenty of other golf retailers I can spend my money on.

REFUNDS WILL COST YOU! If you buy something on Golfetail.com, and need to return it for some reason, be prepared to pay a restocking fee and be prepared to pay for the shipping back to the company! I bought a pair of golf shoes and when I received them, they did not fit. I called the company and told them the issue and they said they would send me an email with the return instructions. After a day or so, I did not receive the email, so I sent them an email regarding the situation. They sent me an email with the return instructions. They informed me that I would pay a restocking fee of $4.00 and that I needed to pay for the return shipping. I called the company and explained the situation and let them know that I did not think it was fair for me to have to pay for the shoes if they did not fit. They said they would waive the restocking fee, but that I would need to pay the return shipping. I went to the post office today and their cost to ship it was $14.05. I paid $44.95 for the shoes. The return shipping represents roughly 30% of the value of the shoes. My concern is that we, as consumers, are falling into this trap. We are told free shipping, but the fine print says if there is a problem, you must pay the return shipping. I believe that if my business was 100% online, I would find a way to accommodate my customers and provide free returns in cases like mine where the shoes did not fit.

I've been a customer for so long but when I returned an item, they did not give me credit for the item. Emails unanswered. Good price but poor customer service. Will never purchase from them again.

It's been 3 weeks of agonizing waiting, and roughly 7 weeks passed after my original order placed with this company for $300 worth of product not delivered. After 2nd call of complaints, I have been unable to get them on the phone. They do not respond to my email either. I am getting to a point that money no longer matters, it's becoming personal which I may talk to my lawyer about. Please folks do not buy from this company if you want responsible firm to work with. Past 4 years, i haven't had a problem. Since I started buying very often lately, I see dramatic service degrade which I've never seen before. I still believe they bring good deals trusting that they are all authentic. But customer service essentially none. No calls and no emails at the moment. Very frustrating with this company.

Only getting 1 star because I can’t give them 0. Be very careful ordering from this company, it is VERY VERY risky especially if you are not from the USA, on a order for 6 shirts it cost me $195 plus $60 for duty’s, also if the shirts don’t fit ( which they probably won’t cause they are likely a knock off😡) you pay your own return shipping and don’t get the duty refunded. CANADIANS stay clear of this company. It is a very expensive chance to take Ok, I got my package yesterday, very quick shipping only took 3 days, so there is a positive. Shirts seem to be decent quality and look sharp. Problem is I bought 6 shirts and only received 4, now what’s going to happen when, or if they ship the last 2 shirts???? I already paid customs for the entire order of $60 cdn, but if they ship more shirts I will be getting another bill to pay by customs, and if they just refund me the money I loose what I paid for customs. Bottom line is, in my opinion it’s not worth the hassle dealing with this if you live in Canada, or probably any country, but the USA. At least I got 4 shirts, so my cost per shirt is down to $63.75 per shirt, a far cry from the sticker price of $22.99 though🙄 Live and learn I guess. Update #2...... As I said in the last update, I only received 4 out of the 6 shirts, so I send them an email asking about the rest of the order, and they went on to tell me the order had been shipped and it was fully complete. As I suspected as soon as I had placed this order, these guys are a bunch of crooks, I’m happy that I at least got 4 of the 6 shirts, but I will never buy anything from these guys again, and suggest that you think really hard before you use this store as well. DO NOT BUY FROM THIS COMPANY