GolfEtail.comReviews of golfetail.com

I have purchased merchandise from Golfetail since 2019, with multiple pages in my Order History. Additionally, I have referred countless golf Buddies to the site. Customer service was usually delayed, but eventually things were resolved. However, at the end of 2023, I attempted to clarify an email from them about a "store credit" due to a Flash Sale shortly after a purchase. I sent several emails, and tried calling as well. Needless to say, it is disappointing that I've yet to receive a response. They seem to forget it’s not about the next sale that keeps you in business, it's about the continued customer service quality.

Ordered two pairs of skechers golf shoes. After wearing one pair for a couple of weeks I realized they were too large and decided to return the pair I had not worn. After finishing the return and getting the return shipping slip they deducted $16, which included a restocking fee, from my $47 original purchase price. Cheaper to buy locally and not get ripped off with non legit charges to return.

Ordered a pair of Callaway shorts, size 30 waist, shorts were skin tight. I called to exchange, informed to wait for email to exchange, never received email. Contacted a 2nd time, no email. Sent an email to support, informed they don’t work with support. Received - partial refund. Do not do business with this company, they are not BBB Acredited, many poor reviews, no customer service.

Never received my order and tried to reach this company many times and no luck. Never received my order

I placed an order for a set of irons through their eBay store. 4 days later they said they made a mistake on the price and should have charged me more. Instead of just honoring the price that I bought it for they told me to cancel my order and they would give me a whopping 8% discount off the price they said it should have been. The difference in the price I paid and the price they were going to “discount” it for was $350. Also, the “discounted price” they were offering me was the same price they had it regularly listed for on their website and the same price I could buy it at other retailers. Needless to say I was no longer interested in the clubs. On top of that I get a message saying that the “buyer” requested to cancel the item (which I didn’t) and because of that I can not leave feedback for the seller on eBay (hence why I am here to vent). I messaged saying I wanted the product that I bought but that message was ignored. Overall poor customer service and because of this I missed out on a different eBay listing that was a much better deal than this turned out to be. If they would have either honored the price that was agreed upon or at least gave a worthwhile discount to make up for it then we wouldn’t be here, but here we are and I am still without clubs. Take your business to someone who owns up to mistakes and doesn’t just have the customers take the fall for them.

I placed an order through their ebay store front. 5 days later they say item was mispriced, so they instead asked me to 'cancel' the order so that it doesn't look bad for them (and they get back their fees). Said for my trouble they would offer me 9% off... Wow, you are asking me to pay more than double what it was originally offered at. I responded to them that i still wanted the item and then was ignored. They just went ahead and cancelled my order and stated the reason that 'the buyer requested cancellation' - which was a lie to take away my ability to provide feedback on this transaction and violate ebay policy. Take business elsewhere.

I purchased a set of irons from an ebay daily deal. The company messaged me 5 days later saying that they made a mistake and would like me to cancel the order and they will email me a coupon code to get the clubs for $599, which they said is a discount. The issue is that the clubs are listed on their website for $599, this in itself is deceptive. I replied to their message asking for a better resolution, even if it meant purchasing additional gear to help them offset some costs. Their response? Cancelling and refunding the order, stating that I was the one who requested the refund. This is NOT TRUE. I was not expecting them to violate ebays terms of use, and because of their fraudulent claim I now cannot leave feedback and they do not get a defect which hurts their seller status.

jimmy May 21, 2023 at 8:31:01 PM EDT I purchased two Range finders from GolfEtail.com on April 8th. However, one of them had a problem after one week. On April 19th, I contacted GolfEtail.com and received a replacement for one unit while returning the faulty one. And after one week, another unit also had an issue, so I contacted GolfEtail.com by phone. They said they would send me a return label, but I didn't receive the return label. On May 12th, I called them again, but until today, May 21st, I haven't received any return label or email. Please refund $48. GolfEtail.com June 9, 2023 at 6:50:48 PM EDT Multiple return labels have been sent to xxxx. We have just emailed you another label today 6/9/2023 to get both of these units back. Once the units are returned a full refund will be issued. This seller has never sent me return labels by mail or email. I filed a claim with PayPal, but it seems like the seller is waiting for the case to be closed. my case is closed 6/10/2023.