GolfEtail.comReviews of golfetail.com

After spending over $500 over the course of 1 year, Golf Etail left me high and dry with unacceptable service from the owner Carol. I paid using PayPal and didn't realize it auto-inserted the incorrect shipping address. When I realized this and let Golf eTail know, they said it was "too late" it had already shipped. I let them know that I haven't lived at that address for over 10 years. They assured me that they would not "leave me high and dry." They hoped the received would refuse the package and ship it back to them. That never happened. I contacted Golf eTail again and their tune changed drastically. They said, "we did our part and shipped it to the address you provided" and besides "we sold out of this Adidas shorts already." I was outraged by this lack of service. First of all, Jacob told me, " don't worry we will take care of you" but that was a outright lie unless he meant they were going to screw me over. Carol, the owner was even worse. She showed no empathy nor did she show that she valued me as a customer. I took myself off their email list and I will never buy anything from them again. I would recommend other consumers to beware of this company that is focused on the bottom line instead of the customer.

I placed a web order and they took my payment. After not receiving the item, I called their customer service and they told me that there was a computer error and they would not fill the order. They stated they would credit my account and still have not done that. I had to file a complaint with Paypal in order to get a refund. The customer service rep was very rude and unprofessional.