GoldStar Trust CompanyEstablished in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
GoldStar Trust Company (goldstartrust.com) has 795 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · The Woodlands, Texas
Excellent
Showing 61 reviews with 4 stars · Clear filters
Rosemary
Transferring money from another investment to GoldStar took a while and I would have to call if I wanted to know where things stood. It would be nice if a representative would contact me from time to time letting me know where things were in the process.
Response from GoldStar Trust CompanyJun 27, 2022
Thank you so much for your review. We are always looking at ways to improve and better assist our clients. GoldStar Trust Company
Lee
The Agent was very professional and helpful in getting the information I requested
William
Gold star does a great job in the functions of storage, record keeping, shipping, courtesy, etc. The reason I could not give 5stars is phone communication. This old man does not do well on computers and your phone communication is poor. Your time is valuable, I realize that; but so is mine and getting to a real person for help takes far to long. Waiting 20 minutes or more is to long especially if you need to transfer for a question. Courtesy, answers, knowledge and thoroughness are all great. "Just sayin'." I would not change to another service and my complaint is small. You provide a great service.
John
Your custodial role is handled in a bureaucratic way but you have two mitigating factors that differentiate Goldstar from its competitors(1) your culture is oriented to customer service while still serving the need for compliance and (2) your people are approachable and will go out of their way to help the client achieve his needs. I am transferring my business with Equity Trust Company into Goldstar because I can no longer tolerate their awful systems and processes that rank clients as their lowest priority
Daniel
Instructions on how to purchase assets needs to be revamped so that it is easier to navigate and include where to send. Them.