GoldStar Trust CompanyReviews of goldstartrust.com

They don't answer the phone, they don't process payments, and as soon as you think you're done paying fees, another one pops up. They can't answer the phone, because they are having "difficulties" and unless you are rolling money IN, there will be no one to help you. It's a do it yourself company. Don't say you weren't warned.

I simply asked for my cheese on the side and an extra onion and was told they was too busy to do it so I didn't want it

I could not speak with any one. You sent me a secure link over the holidays and by the time I got to it it and expired. I could not reply, since you sent it "no reply". My prior custodian and broker sent you money and you did not notify me. I do not have a person I can send an email to and I want to proceed. Help

I started an IRA with Goldstar and transferred some money from my traditional IRA with the intension of buying gold. I never got assistance to log into Gold Star or assistance on what kind of gold to buy. Maybe the holidays interfered with communication but I feel lost.

I initiated this whole process on 8/22. Then, I sent the transfer forms over and was told that they hadn't been received. Then after telling you that they after, upon further research, it was discovered that they had been. Also, it has taken over a week for the transfer to take place. Finally, on 9/7, I was notified that everything was done.

Bad Customer Service. I am going to move my account if I can ever get ahold of anyone. Also if you email them you don't get a response. Are they still open for business or did they close down. I will be contacting BBB.

It has been a very long process, and a nightmare....I only hope Goldstar will improve as we go along. They still don't have all our accounts transferred, but we owe money already just for setting them up. Poor service at best.

I have also been on hold for 20 to 30 minutes. I just want to know where all the fees come from. I am looking to leave this company. I just can't get in touch with anyone.