GoldStar Trust CompanyReviews of goldstartrust.com

It took multiple attempts (time outs) to complete the docusign paperwork for opening a new account. Once I completed the docusign, I did NOT receive any confirmation that GoldStar had received it. 4 days later I called to confirm that the docusign actually made it to GoldStar -- it had. GoldStar was slow/backed up in processing the paperwork and creating my account.

I think you are a very good company but you need more help. Its obvious to your customers that you don't have a sufficient workforce. 25 min holding on the telephone is not acceptable. Waiting 4-5 days to open a new account do to the backlog of clients - also unacceptable. You might save some money is the short run but you will lose in the long run if you don't take care of your customers efficiently.

I haven’t seen much from GS thus far. New to them, but not excited yet.

Not much to say, John Hancock sent funds to Gold Star case closed.

Goldstar sent my transfer in request to Millennium Trust via fax, which was a complete failure (margins cut off badly and print quality poor). After I figured out the problem with Millennium, I had to contact Goldstar to initiate an emailing of the form by them to Millennium, which was successful. In the future, only transmit to Millennium by email, and copy me on that email please. thanks Tom Roberts

Sent instructions and the coordination between Goldstar and Fidelity was not good. Issues on both sides, but Goldstar waited over a week after initial contact to follow up. Fidelity needed 3-5 days to finalize the sale of assets to raise the needed cash. Disappointed that I had to baby sit the entire process and transfer of money to CAZ was still late.

Just terminated my silver IRA February 2nd 2022. The storage fee notice was just received by me on January 30th. They charged me $100. for the 2022 year, even though I will not have anything in the account plus $150. termination fee. If that don't beat all, they said I'd have a delivery charge of $90. on top of all that. The customer service representative was polite but when I asked why I still had to pay, he said the cut off date for the storage fee was Jan. 15th 2022. Two lousy weeks and said he couldn't do anything about it? I don't recommend any company that sticks it to their customers like this. They also charge a $75. annual maintenance fee as well. Glad I terminated the account before their fees drove me broke. I estimated that I paid over $650-$700 in fees in just 4 years! I did receive a reply from Goldstar today. They were apologetic for the service I had received, and said a manager would be contacting me soon, which I do appreciate. Follow up on my experience with Goldstar. After my scathing but honest review about this company, I received a call from a manager. They decided to refund me on the termination fee of $150. While this is commendable and I appreciate it, I would not had even been considered, had it not been for the Trustpilot review. Thank you Trustpilot! My advice to anyone buying precious metals is, have it shipped directly to your address, and store it yourself.