customer
Online assistance and customer service.
Online assistance and customer service.
Response from GoldStar Trust CompanyOct 20, 2024
Thank you for the review! We appreciate it.

Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
GoldStar Trust Company (goldstartrust.com) has 795 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · Austin, Texas
Excellent

Investments & Wealth · Austin, Texas
Excellent

Investments & Wealth · The Woodlands, Texas
Excellent
Showing 61 reviews with 4 stars · Clear filters
customer
Online assistance and customer service.
Response from GoldStar Trust CompanyOct 20, 2024
Thank you for the review! We appreciate it.
customer
Generally smooth process - only downside is credit card payment on website for fees not working.
Response from GoldStar Trust CompanyOct 11, 2024
Thank you for the review!
Don
Everything went very smoothly. The only glitch was the process with the certificate was not explained clearly. I was under the impression there would be no fees since I was given a certificate waiving my fees and learned afterwards that the fees are waived after my first purchase and the initial purchase did not count. This was a surprise that I was not expecting.
Response from GoldStar Trust CompanyOct 2, 2024
Thank you for reviewing us!
Marvin G.
Just got started
Response from GoldStar Trust CompanyAug 26, 2024
Thank you for the review!
customer
Relatively easy starting a new account; however, the annual snail mail fee notices are bad for me. i live abroad and have mail sent to my elderly father. i prefer to do all notifications by email and letter mail regarding a bill sent will cause me problem
Response from GoldStar Trust CompanyJul 26, 2024
Thank you for the review! Fees can viewed/paid inside the online portal.
Howard R.
I was contacted several times a week and sometimes daily. They were always trying to help me get through the process.
Response from GoldStar Trust CompanyJun 24, 2024
We appreciate the review!
Nelson W.
I would have liked to store my precious metals in the Boulder City Nevada facility.
Response from GoldStar Trust CompanyApr 19, 2024
Thank you for the review!
customer
They never quit following up until the transactions are completed!
Response from GoldStar Trust CompanyApr 19, 2024
Thank you for the review!