GoldStar Trust CompanyReviews of goldstartrust.com

After having Birch Gold sell some metals for money I needed within a month, you have been playing keep away with my money. It has now been two months trying to get my money sent to my bank and still no money. Your process’s are very comber sum and repetitive. I didn’t understand your paper work(forms) and made mistakes, and every time I was told the process has to start over, more forms to fill out and more calls to you to verify info when you have the forms I filled out already. More weeks waiting. As long as Birch Gold uses you for go between I will not be buying metals again. I will find a different supplier.

If you have your precious at Goldstar, get them out now. The withdrawal process is cumbersome and complicated. A month after I started the process, they told me I had to sign another form and they couldn't tell me why the form wasn't provided at the start. In the meantime gold dropped about $200, costing me thousands. Get out now. put you're money elsewhere.

Since i invested i have done nothing but lose thousands of my retirement money.

Unable to log in to the platform with 2023 email and password plus security questions are impossible to answer. I don't believe I was ever asked to set up security questions so how can you ask for them with questions without entered answers. The customer service of this company is very slow and difficult to get a hold of. I would find another company to work with.

Goldstar Trust should remove the name TRUST from their name. After 30 days of failed transactions, incorrect information being provided and outright misinformation I still have not received a wire transfer on my money because everyone is too busy. I have been with GST for 10 years and have been unimpressed every step of the way. Now that I am leaving, they are treating me even worse and have caused extreme financial peril. The last call basically indicated they did not care! I would not recommend doing any form of business with GST and this is coming from a customer of 10 years,

I will be closing out my business with them as I did not receive my annual bill, or even the first late fee notice, and when I called to report that I had not received any bills until a second late fee bill came through, I was told they made no exceptions on fees until a customer had been with them 5 years, even if it was not the customer's fault. If that's their policy, fine, but I don't do business with people who fail to notify someone of a bill and then rack up late fees.

This company charges $100 to manage my silver account. what is there to manage with just silver? No stocks or bonds that must be managed so they can be sold and bought to make money. They do charge a storage fee of $100 this is ok. they must keep the silver in a vault. Now they charging a fee to send paper invoices. I am removing my money.

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