GoldrushcityReviews of goldrushcity.com

Response from GoldrushcityAug 14, 2025

hi there. i'm sorry you had this experience. to be clear, we take ID verification seriously and if there was an issue with your verification we would have happily helped you to fix it. unfortunately not everyone that signs up for an account will be verified. the verification process also takes place by a well known 3rd party provider and we cannot interfere with the automated decisions. we can however override those decisions if the correct documentation is provided. regarding games, we did have an issue with games freezing but have since resolved this issue and all games should be working today. and anyone who encountered this issue would have been returned to the exact spin they froze at when opening the game since the fix. if you still are having problems, please do reach out to us at [email protected] and we'll take a look at your account and make sure to make you whole again if necessary. thanks!