Gold Rush City is an exciting free to play social sweepstakes casino offering a wide range of casino-style games. You can play for free using Gold Coins and have the chance to win real prizes through our unique Sweeps Coins system.
Goldrushcity (goldrushcity.com) has 73 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
Also known as
goldrushcity.com
Website
goldrushcity.com
Category
Gambling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 62% of reviews.
Latest
Most recent review: April 2026.
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I still have not received my prizes for winning the daily tournaments.
Like others have mentioned. They send the reward but when you click claim it says unavailable and disappears.
Customer support still has not responded.
2 weeks ago I received a response from a customer support ticket I created in July to give you an idea of how far behind this “company is”
If you have a problem on this site you will never be able to get it resolved lol
-wise man has spoken-
Response from GoldrushcityOct 20, 2025
brandon, can you please share your email address? we always give players' their prizes/rewards/etc. if there's an issue with you're having we'll be happy to look into it. thanks!
AT
Anjel T.
Playing a game of chance is a chance we…
Playing a game of chance is a chance we take but to straight up send emails containing free, unexpired bonuses only to click on link with nothing there but a gimmick to get you to buy packages is just straight up wrong. And illegal. Maybe.
Response from GoldrushcityOct 17, 2025
hi there. please be more specific about what your problem is and send me your email so i can look up your account. not sure what email or what unexpired bonuses you're referring to. in any case, we'll make sure you get everything that was promised to you as we do for every player. as soon as you send your email i'll look into it and get it resolved asap. thanks!
SN
Snapp
Only given half of purchase
Signed up, DL already verified, went to do first purchase offer for 10,000SC ($100 equivalent), didn't immediately credit, few minutes later only credited only 5,000SC. I made sure I didn't buy the wrong package either. The one with a double offer is 49.98, while the regular 1:1 is 49.99
2 business days later, and still no response, but they've verified my account. The credits are still in there, but I honestly don't want them at all. I want a refund. I didn't get what I paid for, simply put. I was due 10,000 SC ($100 equivalent) on purchase, even their transaction history for my purchase shows that, yet my account was only credited 5,000. Oddly too, I had just 2SC in there before the purchase, but that got deleted upon purchase. Super weird. In addition, their games selection is so small and their spin minimum is oddly really high. 50 to 60 cents a spin is the minimum. I see a likely scam forming in that first time signers don't get what they paid for, risk what they did get out of anger/stress, run it to 0, then later get a sorry and credit of the correct amount, all while they have to spin for an amount that's too large for their bankroll. Just a theory. Regardless, shoddy experience. No longer trust them with my info due to this experience and lack of response so far. You use bank account statement to verify so.. that's rather scary at the moment. We'll see how it turns out with the bank.
Reply: it isn't letting me reply to you on your comment. I have already emailed support 3 days ago. Regardless of whether it should happen or not, it did happen. It's from the same email as here. I'm not sure how to message you directly as I don't want to post my email publicly.
I agree that it's weird how that happened at all but technology isn't infallible. It does mess up. In addition, the 50$ worth was immediately played through and redeemable, which it shouldn't be. I played through it anyway.
Despite whoever replying here, even after 6 days, no support response. I simply gave up on it.
Response from GoldrushcityOct 16, 2025
Hi there. can you send me your email so i can verify your situation? i'll definitely look into it but from what you're describing, that series of events wouldn't be possible on our site. additionally we have hundreds of games and most of our games start at 20 cents and we don't require a bank statement. to verify your address we request either a utility bill or a bank statement. what you upload is up to you. anyway, please share your email and i'll take a look. any screenshots you have would be very helpful as well. send to [email protected]. thanks!
TH
thesk
Denial of Race Rewards, Dont Play Here
I have been denied multiple race rewards totaling $850. I have one where I apparently violated terms by running the slot on infinite mode (a feature the slot has) and another prize for running multiple slots. I agreed with the owner to negotiate down due to running the slot on infinite and multiple slots but now they don't even respond to my emails. It's been weeks now and I believe they're legitimately just scamming if you win the races. Do not expect to receive bonuses that you pay for and/or win.
Edit response: Please actually respond to my emails. You haven't actually given me the courtesy you said you have. You simply just ignore and continue to ignore.
Response from GoldrushcityOct 16, 2025
hi there. sorry for the delayed response but our records show that we did credit you. and as a reminder, our terms and conditions prohibit infinite play and multiple game sessions in parallel to qualify for our leaderboards and these violoations void any prizes from those events. the agreement we made with you was a courtesey. the terms you violated are there to protect the integrity of our site for all our players. by running up your score with multiple sessions and sessions on infinity spin that last 48 hours straight are not fair to the other players. hence our decision to add those violations to our terms and conditions. thanks!
DD
Donna D.
This casino is a scam
Call it what you want FCC FBI IC3 either way yall are full of shit because I didn’t add that much money to that account my bank statements are different from the ones on the account . Your casino will be shut down eventually. Replying to comment below. I played way more than $97 ! Stop scamming people.
Response from GoldrushcitySep 19, 2025
very sorry you feel this way. hopefully the $100 you redeemed vs the $94 you purchased helps others reading this review to understand that when you win, we pay. unfortunately when you don't win, it's not something we can help with.
and for the sake of anyone reading this review, which unfortunately will happen, please note that we don't store credit card information so every time a purchase is made, it has to be made by the player. additionally, we use 3DS Secure technology which requires the user to have their credit card with them at the time of purchase. so donna, every purchase you made is logged and verified you as the user.
in any case, good luck and i do hope you'll decide to continue playing with us. thanks!
DJ
Donald J.
The absolute worst experience ever
The absolute worst experience ever. No customer support it's the same email every single time hi there blah blah blah blah blah blah. Not only that they can't count to save their lives because the gameplay stats don't equal anywhere close to what they say the money amount should be. Check it do the math I know I did cuz I was like wow how the hell did I go through so much money that fast it's cuz they rip you off. There is no need to share my email. You already have a game play history on the site. That allows you to do the same as you mentioned. And I did. That's how I know it's off. Because it those numbers match mine. However the number that's displayed alone is wrong. It has nothing to do with random numbers. Because it's basic math. Thanks for trying though. My review stays as is. Especially because it took a week for you to even reply back and then only replied back because I smashed y'all on trust pilot. Lol see your twisting what I'm saying because I never said that you were manipulating any slots. And to be honest I wasn't playing slots. So your comment holds no argument here. I said that there is a discrepancy between the records of game play and total amount of currency shown. So you see it had nothing to do with randomized machines or anything of that nature. It's the counting system.And again as for your lack of response. You can blame it on whatever you want. That just further shows unprofessionalism and lack of integrity as well as the fact you don't know how to stand on business. I kill this horse because I'm done here. This conversation is over with. Good day.
Response from GoldrushcitySep 8, 2025
Hey Donald, I’m really sorry to hear about your experience. I’m having a bit of trouble understanding the issue, though. Just to clarify, all our games use third-party software and industry-standard random number generators, so we don’t have any control over the outcomes of the spins.
If you could share your email address, I’d be happy to take a closer look at your gameplay and send you a breakdown of each spin and transaction. Also, I’m not sure how much you’ve spent, but I encourage you to check out some Responsible Gaming programs. They can really help if you’re feeling uncertain about the risks involved with games of chance. Thanks!
i'm definitely apologetic for not responding sooner but it's simply a case of bandwidth. it's not an excuse, but it's simply why. nothing to do with your rating of us. we're new to the market, and doing the best we can to build a great platform. hopefully our responses say more to potential customers who read your review than the actual review itself. besides, anyone who plays slot machines understands that they're completely randomized and there's nothing an operator can do to manipulate them one way or another. we have hundreds of players who redeem every day for thousands of dollars. it's literally luck when you spin a wheel and you have no more or less or an advantage than anyone else who plays. thanks!
TC
Tavia C.
Omg Trustpilot I have had the worst…
Omg Trustpilot I have had the worst experience with this casino I got a email from them not knowing I still had $47 in my balance so I start searching trying to find a game I want to play so I found one for 20 cents a bet I started spinning and 2 spins balanced $7 wtf come on they ripped me smooth off I would never bet $20 a bet they need to be held accountable for ripping me off and I'm going to find out what I can do legally because I'm not gonna just except this they wanna play with my money do I'm gonna play with their business an get some help from online people who No what option I have or don't have because they ripped me off how in the f they go have a game that starts off at $20 an don't warn customers that it's a $20 bet an not a 20 cents bet that's not fair and I'm going to get a lawyer if I have to this is the most dangerous casino to deposit at they will rip you off and think it's ok yeah ok wrong person right day I kind of figured they were doing something file because they didn't want me to choose certain games they wouldn't work and the one I did choose they rigged it to be a $20 bet instead of a 20 cents bet ok ok game on RIPOFFS players if you don't want to get ripped off don't deposit here ever 🚫🚫
Response from GoldrushcitySep 3, 2025
Hi Tavia. are you sure you're reviewing the right site? our site has a conversion rate of 100:1 which means for you to be playing 20 dollars at a time you'd have to be wagering 2,000 SC. i don't think anyone would have a problem recognizing the difference between 20 and 2,000. if you were wagering on a game with '20' that would indeed be 20 cents. please send me your email address and i'll look into your account if you have one. if not, please remove this review. thanks!
CH
Charlie H.
I created a account started…
I created a account started verification. Done it 3 times and it said verified. Then it came back and said could not verify age. Done the age verification 3 times and it would not work so i logged out. Tried to log back in and they locked my account. I am verified at over 14 online casinos and never had a problem. Ill just spend my money somewhere else.
Response from GoldrushcityAug 26, 2025
hi charlie. i'd love to help but i need your email address to look up your account. i noticed that you've left a plethora of reviews about other similar sites and they're all 1 star. if you're having problems, i think it's best to reach out to support before leaving a negative review. but i understand your frustrated as well. our verification process is through a 3rd party and they identify/approve based on your photo ID and selfies. if they don't match, we can't get approval for you. however you should still be allowed to log in, purchase and play even with a partial verification. again, please reach out to [email protected] and we'll help you out. thanks!