Dracos
I've gone one week without being able…
I've gone one week without being able to make a purchase. Every time I contact customer service regarding the purchase issues, they tell me to try making a purchase in 2-3 days. One customer service rep even instructed me to call my bank to waive my "chargeback protection". This is one of the shadiest suggestions I've seen, on any SC site. I have tried using 5 different cards, a combination of visa and mastercard to no success. Customer service just recommends you wait 2-3 days, and has that payment processor issues are outside of their hands.
Response from Gold MachineSep 13, 2025
Hi Dracos, Thank you for sharing your experience. To clarify, our customer support team is not trained on the technical side of payment processing, so while they do their best to assist, they may not always have the full picture of how these systems work. In your case, the payment processor is rejecting your transactions and has flagged your account as potentially high risk. What factors go into that decision are not something we control — processors weigh many different elements, and unfortunately we don’t get visibility into their exact reasoning. What we can say with confidence is that if we were operating as a scam, we certainly wouldn’t be rejecting deposits. We completely understand how frustrating this must feel. We ask for your patience as we work on adding new options, including direct bank payments, which should give customers more flexibility and reliability when making purchases. Thank you for bearing with us as we continue to improve. — The Gold Machine Team