Brandon S.
Great customer support
Great customer support, and speedy delivery.
Luxury Jeans Made In The U.S.A: Carrying on a 30 year old family business. GOLDEN continues to make the same quality denim it was raised on. -StayGolden
GOLDEN (goldendenim.com) has 94 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Brandon S.
Great customer support, and speedy delivery.
YSK B.
I regularly shop with brands and stores like Valabasas, MNML, CultureKings & FSFNYC, always had smooth experiences with fast shipping and solid customer service. I decided to try GoldenDenim to see how they compare, but the experience has been disappointing. I’ve waited far too long with no communication or movement. I’ve never left a negative review before, but this one earned it. Atp I’m over it they can keep it 👎🏽
Simon
Have not recieved order. Cannot contact them, do not reply to emails, phone is switched off. Have not replied to Instagram message. Have had to get bank involved. Finally recieved package, though they never replied to my request, no updates on delivery, no apologies for poor customer service. All they have done is contact trust pilot for me to review my review, saying thst don't think it's relevant, well this is me reviewing my review
Response from GOLDENNov 19, 2025
Hi Simon, Thank you for updating your review. Unfortunately, after a full investigation, we still cannot locate any order or communication from you. We are a US-based company and have not shipped to Great Britain in quite sometime, which suggests your experience was with a different business. We only reached out to Trustpilot because your review does not correspond with any customer in our system, and we wanted to ensure it wasn’t an honest mix-up. We’re glad you received your package from the seller you purchased from, and we wish you the best moving forward. Should you ever order from us in the future, we’re here and happy to help. GOLDEN.
Yante P.
I before had put a 1 star because I couldn’t get in contact with anyone at the store . But then I realized they are in California where all these horrible things are happening . Even through the crisis they contacted me as fast as they could about my order . They have the most respectful professional customer service I have ever experienced. Being a smaller business that runs off word of mouth has its perks becuase these guys treat you like family . I will definitely be shopping with them again & AGAIN .
Response from GOLDENJun 30, 2025
Thank you so much for the kind words and for taking the time to share your experience. We truly appreciate your patience and understanding, especially during such a challenging time. It means the world to us to know that our efforts made a positive impact. We look forward to serving you again soon, welcome to the family!
Crystal A.
Omg! I have received my first ever order from this website. I am already inlove with their tank dresses. To be honest it’s absolutely good quality and so worth it. If I can give 10 start I would.
Savior M.
The items I recieved were amazing. I couldn't be happier with my order. I love the brand, & have been doing for years, & will continue to do so. Stay golden
Response from GOLDENJun 30, 2025
Thank you so much for the continued support — it truly means everything to us. We're glad you're loving your order and proud to have you rocking with us all these years. Stay GOLDEN.
Derrick K.
Golden denim has always gone above and beyond with customer service. They even made me a code for a pair of jeans that weren’t on sale. I have purchased about 12 pairs of pants from them and they all have been amazing. I’ve never had any problems I would recommend them to anybody One of one Place to buy jeans I would recommend it to anybody
Response from GOLDENJun 30, 2025
Derrick, we seriously appreciate you, man. Thank you for rocking with us and for your loyalty over the years. It means a lot to hear that every pair has hit the mark. We're always here to take care of our day ones. Thank you for spreading the word and for being part of the GOLDEN family. 🙏
MJ
Guy, Abe, actually called me personally when I was worried about my order. Handled it professionally. Website could use more variety (items & prices), but the pants are great. I will shop again. 👍🏾💯
Response from GOLDENJun 30, 2025
MJ — thank you for the kind words and honest feedback. I’m glad we could help and that you’re happy with the pants! We’re actively working on expanding the site with more variety and pricing options, so your input means a lot. Appreciate you giving us a shot — can’t wait to have you back!