Gladys
I am very disappointed at the customer…
I am very disappointed at the customer service response. When you log on to messenger the responses are automated and bring you back to the Cherry & Gold website. I purchased the case after watching video on Facebook. I was lead to believe that all cases had the backlit feature. apparently only the premium cases provide that feature. I paid 19.99 for express shipping. To return it for a full refund would mean paying another 19.99 for shipping. The case did connect to bluetooth after a few attempts. My iPad is a 9.7. I am upset with the customer service. I will not recommend buying anything from them again. The invoice has one return address. The return slip on the package has another and no one answers from messenger or email. I understand other companies have similar products at even a cheaper price.
Response from Gold and CherryOct 30, 2019
Hello Gladys we are sorry to hear it was hart for you to contact us Via facebook chat support. we have an automated self serve app installed on the messenger but if that does not help .you are welcome to contact [email protected] in order to fix the issue.