Gold and CherryReviews of goldandcherry.com

The Support service is the worst. I bought the keyboard, no problem. Then I bought the pencil and it won’t pair. I’ve been Tech for 30+ years so I know my way around technology. I tried to return the pencil and the support team kept me in limbo until their 30 day return policy expired. DO NOT BUY from this company. They want your money with no liability of supporting their products.

I ordered an iPad case and a usb hub. The iPad case is great but I did accidentally ordered the wrong hub. I have sent four different emails asking for an RMA number which is required for a return and no one will respond to my emails. I’m pretty sure they are ignoring me until the 30 days is up so I won’t be able to return it at all. Beware of this company they do not stand behind their own return policy which is clearly stated on their website. There are better companies you can deal with out there with the same if not cheaper merchandise. September 28, 2022 WOW, the company responded more than 2 years after my original review!! Really, stay AWAY FROM THIS COMPANY!!!!!

Despite delays with delivery and the need to send another dispatch when the case arrived I found it to be really good. My problems started when after 7 months the bottom line of keys stopped working. Initially the support was ok advising different things to try but when they say press Fn+C and C is on the bottom line it is obvious it won’t work. Then they asked for a short video of the problem which I sent 4 times as each support email asked for it. Then they said I can send it back to China at my own expense or buy another with a 26% discount. Asked for a partial refund several times but no response just repeating send it back to China. This is their warranty which is just unacceptable. You end up going round in circles. I am sad because it is a good product if it does not go faulty. Now it is useless as you cannot reconnect it because of the keys you need are not working. Update - 2 years later a response from Gold and Cherry to reach out so they can resolve this complaint. Not holding my breath.

The keyboard case is fine and I’m happy with it. The mouse is a different story. It uses one AAA battery which lasts about 10 hours. You’re changing batteries all too often. Also, it’s very cheaply made. The pads on the bottom the mouse slides on come off too easily. Very inconvenient. Don’t buy this mouse, buy one on Amazon. You can get a Bluetooth mouse for under $20.

It took forever to receive the case and their tracking system does not work at all. I kept putting in the tracking number and the information I got back was that it could not be found or wasn't the right number. The customer service person in the US who would answer my emails did a decent job getting back with me, with no real help to the situation. I have only had the case one day and so far it works fine and charged correctly, I just hope it stays that way.

Keyboard quit working in just three months. So far no response from the company.

Gold and Cherry IPad keyboard developed cracks on both sides just above the hinge. To repair or replace it requires me to pay shipping back to China. Near the cost of a new one!

I wish I’d seen this site before I bought my iPad Pro 9.7” case from Gold & Cherry. I’d rate this somewhere between Poor and Average. A few problems with the design: The balance is off when using this on a hard surface. If you don’t put something soft underneath, there is just enough rocking to make typing loud as parts of the bottom hit the surface underneath. I’m 6 feet tall, and this was made with shorter people in mind. Even fully opened, I have to slump a little to be able to see the screen head on. Either that or scoot it way out to arms length, which isn’t comfortable either and makes the screen harder to read. This thing weighs a ton with the iPad in it. I also have a MacBook Pro and this feels just as heavy. The design is a bit ugly. All of the edges are “fat”—think older MacBook vs. the newer sleek edge shapes. Also, I would have preferred black keys with white letters, and the letters are HUGE and in an ugly stretched font. And finally, the edge of the case below the space bar is raised enough to get in the way of hitting the space bar when I’m typing. It took several weeks to arrive since it’s shipped from China. Performance-wise, I have not had any trouble or operating failure. Battery life is good. No sharp or rough edges like others have complained about.