Gold and CherryReviews of goldandcherry.com

I first wrote to Gold&Cherry on October 23rd 2019 when my newly arrived iPad mini keyboard kept its charge for only a little over an hour (I had charged it according to their advice). I was asked for what kind of charger I used (theirs), did I use a wall socket(yes), could I please send a video how I type with it. (No, didn't send a video of me typing as that would not have clarified the problem in any way). When I wrote to them, they suggested I buy another one with discount as the postage for returning it would be so expensive for me. Did not agree to this. I sent it back for repairs in January. It arrived in China but was never picked up from the customs though they sent notifications to the postal address where the package was sent to - they gave me the return address by email. (I know this because I put an international search for the package through Finnish postal services and they confirmed it was not picked up). The package was sent pack to Finland in April as no one came for it and I still haven't received it. Nor do I do anything with it if it ever returns - I have no use for a keyboard with a battery that does not work. I have received 21 replies to my inquiries by email so far "let me check my supervisors". Still nothing and now it is August 13th 2020. I have to say I have never had such bad customer service. Will never buy from them again and will warn everyone I know of them. And I don't know if it is possible even to get my money back from the credit card company as it has been almost a year since I bought it. I will try. I am so done with this company.

I ordered a new keyboard with track pad fir my iPad Pro I waited ages for its delivery When I set it up the G&H keys did not work and the back space and forward space also do not work I was asked to reconnect the keyboard with my ipad : this did not work They asked me again Still it did not work I was asked to send a video showing what happens I sent a video I was asked to send the same video again saying they did not understand what is happening I send them a full description what was happening They ignored this and have asked fir a video again so I’ve sent them now a very clear video where they cannot mistake what is wrong and I await a response Customer service is appalling we often go a week to 10 days before I get a response It’s probably time to stop the payment on the credit card if a positive response is not received to thus video I have sent today I recommend don’t buy from them as a new keyboard should not be faulty They seem to not want to deal with my fault!

I don't like giving negative reviews, but I must in this case. After waiting several weeks to receive my "smart case" and install my iPad in it, I was able, though not without some difficulty, to get it and my keyboard to pair. The keyboard functioned well, and I had learned to depend on it for several weeks when it simply "unpaired" from my iPad. After repeatedly following the original procedure that did the first pairing without success, my first plea for help to Customer Service brought me an obviously "canned" reply, telling me nothing I had not already done more than once. I further indicated that I had tried the pairing process several times since receiving the canned message, with no success. They asked for video clip of each step of what I was doing for their "technical department." I sent them a set of still photos, showing the nonexistence of indicator lights, plus a shot of each keyboard command of the pairing directions I had executed. I further explained each step of the pairing process I employed to go with the photos. I pointed out that even the indicator lights were nonfunctional. I got a reply requiring videos for their "technical department." I took the shortest videos I could take and still have any relevance, but they were too large for my iPhoneX to export. I explained this in a reply, and got the same message—send a short video clip. I've now explained that this is apparently impossible. I got a third note asking for a video for their "technical department," which seems to imply that it is so full of geniuses that it can detect a power supply, battery, power switch, or whatever failure from video clips and that they can repair such via email. I will be sending my 7th message to CS as soon as I post this review. In it I will paste a copy of their "100 true satisfaction" guarantee they feature on their Online advertising, asking if they intend to fulfill it. I will not hold my breath for a positive response. I'm near the point of concluding that is a fraudulent product sold by a dishonest company. If I could send a zero star rating, I would do so at this point. Totally frustrated with an attractive and pricey, but dead—piece of junk.

Ordered it, it arrive, I charged it and did not like the keyboard response. I contacted customer support that day and asked for an RMA number to return it. I am getting the runaround from them and have asked four times for the RMA number. I use an iPad Pro 10.5” model A1701. Not happy.

Ordered case and USB hub for my iPad. Received iPad case but no USB hub. Sent email to Gold and Cherry advising I received case but no hub and inquired if there was a delay reference USB hub. They said that According to their shipper USB hub was shipped with case. Advised them it wasn’t in package with case so they said they would check and get back to me. They haven’t and each time t had to contact them for update on my concern was initiated by me. I paid for the USB hub and haven’t received it yet nor have I received a followup from last email sent. They are quick to take your money but not good with customer service. This has become extremely frustrating.

This is she second Gold and Cherry Keyboard/cover i have had for my iPad Pro in less than a year. The hinge on the lid, on the first one, broke after only 5 months. Your solution was to tell me i could ship it to China and pay freight both ways, to have it fixed or replaced. The freight was $40 each way. Your other option was to buy a new one at a 30% discount. My foolish decision was to purchase a new one so shame on me. Now I’ve had the new one a couple off months and its worse than the first one. It’s not the hinge, this time its the keyboard. It constantly double strikes letters or does not respond at all. Consequently i cant use it like a regular keyboard. Just hunt and peck like a 1st grader. I am out almost $250 with no hope of any compensation. I’m a 76 year old American male and Gold and Cherry is a SCAM.

this is a terrible company, took 3 months to arrive, does not work, now keep asking for video of not working so they can send to tech guy, will not refund, mouse was expensive nothing special but useless without a working base, do not buy this unless you want a large bill from customs to pay on top. you have been warned.

If I could leave no stars I would this is a terrible company you can only email them and they take 3-4 days to email back every time and I have been trying to get a refund for my order that I haven’t even received hasn’t even shipped. I made the order realized I got the wrong case and sent a email the same day took a Couple days to get a response of no problems we will get you the right case. Well by then I didn’t want to mess with it and asked for a refund. They said sure and that they would process that...... it’s been almost 3 weeks with no refund and with every email I send I get that they are looking into it. STAY AWAY FROM THIS COMPANY TERRIBLE SERVICE