Gold and CherryReviews of goldandcherry.com

I just ordered a keyboard and a mouse. The day I received the keyboard opened the cover to the box and could tell it was cheap.I immediately emailed for a RMA number and finally got it. Mailed it back promptly and sent them a tracking number. It was suppose to make it back in 3 days but since COVID took a bit longer. I got a email saying they were refunding my money and showed the full price but when I checked my statement only refunded half. This email was sent on morning of the 17th and they didn’t get it delivered to them till the 18th so they didn’t have time to look at the return.The mouse got delivered to me damaged and I sent pictures to show them sent back promptly and same only refunded half my money. Their customer service is awful. They either ignore your emails or take forever to response. Don’t buy from this company. They will take your money.Of course they post all positive reviews on their site. Hopefully I will hear from them and then if they make good I will def.update my review.I wouldn’t give them any stars but had to pick one. Turned it over to my credit card company. If it was Pay Pal they took for payment they wouldn’t get away with ripping people off.

My recommendation? Never, never buy from GoldandCherry (GC). They sent me a severely malperforming iPad mini keyboard. Keys do not correspond to correct letters. Then they refused to pay for return postage. No reputable manufacturer does that. To date no refund. Avoid CC at all costs. Paul Kimball, Ximxbury, Ct.

Order number-40915. Paid for expedited shipping but almost two weeks to arrive. Won’t refund shipping charge. Got the product and saw that it was a very poor Chinese product. Customer service does not respond. I sent the product back and they kept 50% of my money because of the open box. How can you check out the product without opening the box. Product was not used. Worst customer service I have ever encountered. They don’t care. DON’T ORDER ANYTHING FROM THIS POORLY RUN COMPANY!!

Don’t do it! I spent $130 on a swivel iPad case for my 7th generation iPad, they sent me a completely different case and refuse to give me a refund. All I was offered was 50% off the right case. Save your money and buy the same thing from somewhere else!

Awful customer service. They literally just ignore your emails about a refund or they just simply send a link to their FAQ page about returns. Which does you no help seeing that it just says "email us for an RMA number." I've requested an RMA number at least 7 times. They sure answered quickly when I was making the purchase though. Contacting my bank and reporting this company as fraudulent. AVOID THEM.

Ordered a unit for my new IPad, order placed 9 November as of 5 January it still has not been delivere, there seems to be an attitude of we don’t care at Gold and Cherry. I would not purchase from this company .

Absolute rubbish, keys fell off and stopped working, battery failed after 10 months, customer service non existent. they ask lots of questions then say there is nothing they can do. Steer well clear of this nightmare.

Wish i had looked at Trustpilot before ordering. The poorest customer service i have ever experienced. Delivery was meant to be by DHL Express courier in 4-8 business days, instead they chose to send by China Post / Royal Mail which as of today the goods are still in China for an order placed 15th November. All they tell me when they do bother to answer is a pack of lies.