Gold and CherryReviews of goldandcherry.com

The worst consumer experience I have ever had! My case was defective upon arrival. Emails to support@gold&cherry went unanswered, no phone contact number given, emails that I did get never had a name attached and promised a replacement that never came. It’s been a couple of months now and still no resolution. They still have my $130 and I have a piece of junk.

This company is a drop ship scam. Opened an unsealed box and looked at the product, realized the quality was incredibly poor, my charger cable won’t work and the keyboard was a just a Bluetooth keyboard. Tried to return it and after emailing them 12 hours after I received the product, they are only willing to give me a partial refund, less some very expensive return shipping. This is after 2 emails and several days of waiting for a reply from the customer service department. I am disputing this with my credit card company.

This company is a scam. I placed an order that was supposed to be sent priority shipping. They charged my card immediately, and my order remains "unfulfilled" a week later. I have emailed them repeatedly and there has been no response. I canceled the order, and still no response. Now dealing with the hassle of canceling my credit card and disputing the purchase. Don't waste your time, energy or money.

The smart case I bought from Gold and Cherry for my iPad only lasted 10 months, I asked them to repair it under guarantee to which they told me no due to Covid. Instead I could get another half price. My problem was the hinges do not stay strong enough to hold my iPad plus, my iPad is too heavy for the hinges hence I might end up buying another each 10 months. They have now added the hinges are NOT included in the guarantee. You just cannot trust a Company who do not honour their guarantee. Stay well clear.

This case and keyboard does not work without sticking. I’ve done everything the company has suggested but still no good. They now tell me that because it didn’t break within 30 days I’m stuck with it...or I can pay 50% and get another one...and keep this broken one. They are not even pretending to honor their warranty. Now they’re telling me they will replace it but I have to pay $25 to ship it back. It’s telling that the company does not post its address, otherwise they’d be overwhelmed with broken keyboard cases. DO NOT BUY FROM THESE CLOWNS! I have started claims with the FTC, the CA Consumer Protections agency, and have contacted my credit card company for a resolution.

I wish I had looked at Trust Pilot before buying this item. I was delighted at first but after only a couple of weeks some keys started sticking. They advised me to do a reset and this had partial but not total success. I have asked for a replacement but they have offered me a new one if I pay half price! Looking at Trust Pilot convinces me that they are a bunch of crooks with no interest in customer service. This is the last time I ever buy anything advertised on Facebook. Spend your hard earned money elsewhere.

I purchased the keyboard with case in January, 2021. Upon arrival I charged the case, then put my iPad in it. At this point, my home WiFi went out. Not knowing at the time that it was the G & C case, I fixed the WiFi and went on about my business. About three hours later, I decided to try again and the same thing happened. It was at this time, I realized that it was the case from G & C again! I’ve tried contacting G & C and have never heard back from them. I would love to get my $200+ refunded! Do Not Buy!

I ordered an iPad case. Wouldn’t reply confirming when order would arrive although the The 14 day warranty for returns finishes in a few days!