Gold and CherryReviews of goldandcherry.com

Their customer service is very poor. 5 emails to them in the last 5 days, and no response. Product is good when it synchs, which it often doesn’t. I actually tried to replace my keyboard with a new one, because of the synch problem. They sent me the wrong item; I can’t find out where to return the wrong item and how to get the keypad I purchased. It’s a buyer beware situation.

Ordered a case/keyboard for my iPad 12 pro. I thought this was going to be the perfect keyboard and it definitely disappointed. Within the first couple minutes of typing the O broke and stuck down. The iPad is heavier than the keyboard which in turn makes it top heavy and falls over easier. This also makes the iPad wobble when using the touch screen. We’ve emailed about a refund so hopefully we hear back soon.

I returned an iPad keyboard immediately after taking it out of the packaging. I didn't like it. I packed it exactly as i came to me. I received an email stating that I would receive a full refund. I received half of what I paid for it. They have a 100% satisfaction guarantee. I would not do business with a dishonest organization.

I ordered two items. One adapter for an IPad Pro and a Magic Keyboard for the same. The adapter would not stay attached because it was too short for the case. After 36 days of asking, I got a return auth. Then, I returned it. Now they won’t give me my money back saying they don’t have it. The case/keyboard is horrible. Every time you touch the track pad it completely takes you out of whatever you are doing. Horrible horrible design and worse customer service. The name of the company should have scared me away. Products are junk. Zero service. They said I had 14 days to return a keyboard that was junk. What a freakin joke. Bad company. Paul Dalton Lexington KY.

While the Gold and Cherry has the advantage of the fixed hinge and the heavy duty case, the case does not protect the back of the iPad as it only fits on the corners. The case is heavy and bulky to move around, easy to drop and cold if it Is placed on your legs with shorts on. The multicolor lights on the keyboard are more of a nuisance than anything. They cut the battery life to virtually nothing so that you don’t really use them, IMO. There are large spaces around each key that are potential food traps. It was fine for a couple of months then began getting buggy. Then, one lump of tuna salad, carefully removed, and the machine was toast. It was too weeks short of six months. Return for repair is superseded by the opportunity to replace for about $50. I found an Arteck for about $35 that I really like and recommend over this one. It does not have a fixed hinge, rather the trifold I will call it. Trifold is a little awkward sometimes. In every other way, the Arteck is superior. Update: As you can see, the company asked me to reach out to them for resolution. They offered to ship me a new case for $20 shipping and handling. I would’ve been more impressed with their sincerity had they offered to replace the unit without charge. In any case, I had already replaced the unit for $35 and I’m more satisfied so I did not accept the offer.

i’ve had two. First worked great first few months then suddenly keyboard gave mismatched letters or symbols. i had tried out different key functions than the qwerty keyboard and thought I had just screwed up functions. I then contacted help and was told i needed to send item to them at my expense and to pay for repair and for $100 they would fix it. Still thinking it was my fault I bought a second case. This time I only used the qwerty keyboard and didn’t experiment. The same thing happened after a few months. I’d press say I and get ir and so on. I’d reset and it’d be ok then i’d get double letters or other mismatched symbols or double letters. I reset and tried again w same results. If u look at reviews the positive reviews are all w/in initial purchase. the company responds. the negative reviews are ignored. i think this is a scam. buyer beware. Too bad. It’s a great concept.

The iPad cover is poorly designed. There are brackets in the upper corners to secure the device but no such brackets in the lower corners. As a result, the iPad continually slips out of the cover. I have written to the company and requested a full refund despite their 50% return policy on opened items. Not sure you Id have know about the awful design without opening the box! If the company provides a full refund I will update this review to indicate that their customer service is acceptable. As of now, I would caution against doing business with them. UPDATE. The company responded to my complaint and stated I was sent the wrong cover. They asked me for my iPad model which I gave them. That was four days ago and they have now gone radio silent. Be very cautious about doing business with this company.

Emails went unanswered until I posted to their Facebook page. I was then accused of being untruthful and childish. Good news was that they then answered my email. Now we will see if they accept my return like a professional business. BBB rating is 1 out of 5.