Harper
Quick response, provided clarity.
Edit (7/1/25): Very quick response to my concerns below, which I truly appreciate. The prescription had been sent to my pharmacy, meaning this was a Walgreens issue NOT Kickhealth. I was also NOT charged twice, just once, and was sent a receipt. I would recommend following up more than once with your pharmacy to double check if the rx has been received / filled. Overall, I recommend using this service— I am now very relieved and my trust in Kickhealth has increased with their quick, straight forward and kind problem solving. I usually enjoy this service. However, this time there has been significant delays in my refills. Last week I requested a refill and by Friday without any indication of it being filled, I emailed support. I also redid the request refill a second time in case I did it wrong the first time around. But I had the same outcome as previously. Now, I am also concerned I’ve been charged twice for a service I did not receive. I would love to resolve this and have my refill in a timely manner. Time frame for all of this is June 23 to today, the 30th.
Response from Kick HealthJul 17, 2025
Hi Harper, thank you for updating your feedback. We appreciate your patience and understanding, and are glad the issue was clarified and resolved. We’re always here to help!

