Sean
Meds NEVER arrived. And I've been ghosted.
Ordered meds. They never arrived? I reached out and said as much. They said they were checking with the USPS. That was almost TEN DAYS AGO. No new message. No offer to re-send or refund. Nothing. Ghosted. UPDATE: Well, I was really hoping I could update in the positive. “Oh, someone finally got back to me and made it right.” NOPE. They said, “We’re refunding you. Seek care elsewhere.” WOW. What kind of medical establishment does that? Really unbelievable. Kind of floored that that was their answer. Avoid at all costs. SECOND UPDATE: WOW. I was just asked by someone (I believe at Kick) to give a reference number. I tried logging in and actually COMPLETELY DELETED MY ACCOUNT. Seriously. What a terrible company and terrible experience. I will share this wherever I can. NO ONE ELSE should be treated this way. In Response to GoKick: Did you READ this? It ACTUALLY DOES say I was refunded. But it also says that you ghosted me which you did. And with regards to the false claim of "investigating" that's BS and you know it. I was told to seek help elsewhere after mentioning the USPS issue and, when I complained that you waited TEN days to get back to me about anything, my account was erased. So we can now add being liars to your list of qualities. You even tried to convince Trustpilot I was lying. But I had the receipts and the review is still here. So that says everything I need to say. Says a lot about your company that you would try to lie and shift blame rather than take responsibility. Your company motto is "Built with Empathy". NOTHING about your response makes you seem empathetic in any way.
Response from Kick HealthNov 6, 2023
Hi there - you wrote in complaining that there had been mail thefts in your area. We contacted USPS on your behalf, and while USPS was investigating, you decided to not only leave a bad review for something we don't have control over, but also to be rude and threatening to our support staff. You did not mention in your review that you were refunded in full despite this being an issue with all your mail delivery. Please contact USPS about your theft issues - we will not tolerate rudeness towards our employees.