GoKarts USA®Reviews of gokartsusa.com

I should have read the reviews here first. Ordered a go kart for the kids for Christmas on November 28, 2020. Made sure I ordered one that was listed on their site as "in stock". Have since received several email stating the order is ready to ship. But alas nothing has ever shipped and the kids' Christmas is ruined. Have tried the endless feedback loop that is their useless chat bot. Worthless. The bot suggests sending a text message. Tried that as well, with no response. Turn and run the other way rather than doing business with these people.

Ordered our go kart 6-7 weeks before Christmas and here we are days before the big day and it still has not shipped! It’s been “ready to ship” for weeks! It’s hard to get ahold of anyone and when u do they are young and not knowledge and offer no details on your order. We offered to rent a trailer to go get it just so our kids would have it by Christmas and they won’t even let us do that! By far the worst company I’ve had to deal with. We are canceling our order and going to a local dealership, do not spend your $ here.

HORRIBLE CUSTOMER SERVICE. I ordered a go kart and a motorcycle on 10/25 and they said the Go Kart was backordered until November 9-13th. I got the motorcycle but need the Go Kart for Christmas. They confirmed on 12/1 that I had nothing to worry about and it would be here before Christmas. There text updates are terrible. You sit on hold for terribly long times. When I finally got a hold of someone (Ruly), he had no idea that I received the motorcycle and no idea why my order hadn't been shipped. They said they had just received the Go Kart I ordered, but 2 days later and still no update, no shipping confirmation. Here is 7 days before Christmas, I have no answers. Ridiculous! Buy somewhere else. Updated 12/21- After leaving 2 messages with their front desk, several text messages, and emails, I received a text message saying "there has been a slight delay in fulfilling my order." What a joke. The lack of communication and the ability to get answers is the worst I have ever experienced. When I spoke to the receptionist and stated I had spoken to Ruly before, she laughed and said that was amazing I even spoke to him. Ruly needs to be fired. Updated 12/22, still nothing, starting the chargeback process through Paypal. 12/31- still no communication. DON'T USE COVID AS AN EXCUSE FOR NO COMMUNICATION!!!! You can help that! WORST COMPANY EVER! Update 1/7/- Just got my refund through the paypal claim. Still no communication from Go Karts USA. File credit card chargebacks and paypal claims. It's the only way they will get their act together and hopefully lose the ability to charge that way. 3/26 Your reply doesn't address anything. Even during the Pandemic you weren't living up to your commitments. I was told several times I didn't have anything to worry about as long as my order was placed before 12/1. No one would call me back. You don't deserve anyone's business. Your fake reviews to try and balance all the bad reviews coming in are pathetic. I read everything, your response is robotic and doesn't even match my complaint. Hope you go out of business. Your new reviews are fake.

Be aware of this company - they have the worst service and communication. I brought a part "in stock" and it took weeks of follow up before it was even shipped, to then find out they had swapped it with a cheaper product that didnt even fit (as the original was out of stock). To top it all, they wanted a re-stocking fee to return it - even though it was THEIR issue. Customer service is terrible and won't even reply to most messages. My suggestion is stay away and buy from somewhere else.

By far the worst shopping experience of my life. DO NOT ORDER ANYTHING FROM THIS PLACE. Ordered a go kart as a Christmas present on Oct 31 that was listed as "in stock" on the website. Received an email a few days later that stated item was "on backorder" but would ship Nov 23-27. Of course it never shipped and when I finally got a chance to speak to a human being instead of a bot all I got was excuses and more garbage about how they don't always get to updating the website and there was nothing they could do to make it right. By far the worst customer service department on the planet. I would rather drive half way across the country to purchase something then order from this outfit.

I ordered online in nov for a mini jeep-recvd email to verify my idenity-looked onlined for status , still showed they needed. i called and csr stated would note file and move forward. 12/08 i called as it still wasnt updated- they had it but said still looks funny to have a diff mailing add vs shipping- i told them why as 1 was a business- i ould send all doc needed.. now they said well, it will not be here for christmas, the rep had no feelings and was very blah-za . didnt care he said his word was all that mattered. then you can never get any help- constant delay for some reason or other. i ordered elsewhere with great service. this company needs help with speaking to clients. my order number 20216976

In May, we purchased the Viper200 Buggy GoKart for our son’s high school graduation gift. Already disappointed by the losses of 2020, we wanted to do something big for him. Kai is a developmentally delayed young man with limited vision. We bought this for him to be able to experience some much desired independence driving around our property. His immense joy and excitement at receiving the “on order” gift left us all in tears... Only to be followed by months of waiting, no communication regarding timeframe, ETA, no offers of reimbursement, nothing... in good faith, we kept waiting and trying to get information. After all, times are hard and this company has been in business “since 1961”. We finally reached out to Better Business Bureau, who were also unable to reach them! They admitted to us that GoKart USA has many complaints on file for the same issue. We might still be inclined to think that shipments are delayed due to the pandemic, if this company were not still ACTIVELY ADVERTISING THE SAME PRODUCT to be shipped within 30-60 days). The website is purposefully misleading. It appears they took our money and moved along. Now they want yours!!! All we want is an equivalent product or to get a refund so that we can BUY OUR CHILD HIS GIFT! (Sorry for shouting, it’s been 6 months and no one responds at all.) DO NOT DO BUSINESS WITH THESE PEOPLE. They will take your money and you will not hear from them again. We are out $2800. Heartbreaking! And...crickets! Posted to facebook. Next stop... we’re looking into it. A sad tale.

I paid 3200.00 for a go cart November 2019 It ran great the first few months. Then It started having carburetor problems I called customer service they told me it was not covered in my 90 day warranty. I took it to a mechanic he replaced it and everything worked fine. A few months later again it started bogging out and didn’t have any power. I couldn’t get it to go 18 mph. I took it to a mechanic again he told me my rings are shot might as well junk it bc it needs a new motor. I called customer service and they said I could purchase another motor. I refused bc I haven’t even put 500 miles on it and have had nothing but problems out of it. Do your research before buying. These are China made and not worth the price. Don’t disappoint your kids like I did and throw $3200.00 down the drain.