GoKarts USA®Reviews of gokartsusa.com

We waited a long time for the gokart to arrive only to find the paint all messed up because it was boxed with wet paint. On top if that we were supposed to her gloves and goggles and didn't. To top it off, I have called left messages, and even emailed I haven't gotten any response.

I will NEVER order from this company again! Ordered in December.. thru various emails and text messages was told Kart would ship this week or next week.. status says order is being fulfilled.. yet when I messaged them they are now saying mid To late April before my daughter gets her Christmas gift. RIDICULOUS!

I ordered an item for my son since the company had good reviews. I learned after 30 days later that the item would not arrive until March. I wasn't notified until I called and sent a text. Now, they are not willing to give me my refund. I am livid with the fact that I spent money on something I will not receive and can't get my money back. I would give them no rating but can't do it. They get 1 star from me!!!!!!!

A go-kart was ordered for my son November 2020. It was delivered quicker than expected so things were off to a good start. Once it was delivered, we had a mechanic (someone certified and with experience) put it together. It's all put together but GoKarts USA sent the wrong throttle cables so the go-kart is not drivable. My husband has been in contact with them multiple times and 6 weeks later, we still do not have the correct parts. We have been told that we cannot return it since we took it out of the box. How can we know that there is an issue if we never take it out of the box? GoKarts USA basically took almost $2000 from us. They have our money and we have a go-kart that is not drivable. The very least they could do is send us the correct parts that should have been delivered when the go-kart was delivered. Buyers be aware!!!!! I will never buy from them again.

Service is horrible. I place an order on November 23, 2020 for $227 worth of parts for a used Trailmaster gokart I had bought. The status of my order changed to “Ready to ship” on November 30 and they charged my debit card at that time. It is now January 18 and I still don’t have my order, and have had no more communication from them. I have contacted them twice now and have not gotten any answers. Now I just want to cancel my order and look for the parts somewhere else, but am having trouble getting anyone to help me with that. One customer service representative I spoke with said I needed to cancel the order logged into my account on the website. I logged into my account and it does not give me the option to cancel the order there. I tried calling back in a few minutes later and then they were closed at 1215 pm CST. If you like to spend money on orders and not receive them then they are great.

My friend ordered a torque converter from these clowns five months ago. Every time he calls he gets the same run around about how they are waiting for this part or that part to finish building the torque converter. I understand your covid stuff saying it may take a month or two but how many months does it really take for a torque converter? You have his $189.00 and he has a long list of excuses. Total BS. Buy your parts from someone else. This company is a joke. Sincerely Dan from Michigan.

Miserable experience, the worst customer service I have ever dealt with. Ordered a GoKart on 12 Nov, as it was listed as in stock on the website. It wasn’t! Through multiple calls to the most in uninformed customer service ever, I find out I will either get my order fulfilled on Dec 1 or 8th, still with time for delivery for Xmas. My order changed to ready to ship on Dec 10th and then another endless wait. I spoke with Customer service and they said they have no idea when it will actually ship, that it is up to the warehouse. Zero knowledge about what is going on in the warehouse. I called back on Dec 18th, spoke to a young man in customer service where he told me flippantly that I probably won’t get it in time for Xmas. My status still said ready to ship, but they have no control or info about the warehouse! I asked for a refund. They said they have to check with the warehouse to make sure it didn’t ship, and if not, would issue a refund. It is now Jan 9th and still no email stating I am refunded! In the meantime, I called my credit card company and told them about the fraudulent behavior. Hope this place goes out of business, do NOT buy anything from them, you will regret it!

Ordered vk1 kid kart. Took 2 weeks longer to receive than was told. Upon arrival almost all parts are loose. Front end is way out of alignment. Wheels pointing in different directions. Rear axle doesn't spin. Chain to tight. Sprocket not aligned with each other. Brakes are locked up. Not allowing rear axle to spin. Front and rear bumpers don't line up. You can't even bolt rear bumper on. Had to cut brackets off and re weld bumper. Very disappointing in this product. Highly recommend looking else where. Go ahead and spend the extra money on something better.