GoKarts USA®Reviews of gokartsusa.com

Hands down, this is the worst purchase, from the worst company, I’ve ever made. Purchased a go kart that was delivered to me in late-November of 2020, & as of May 6, 2021, the kart still isn’t “complete.” It was shipped with a broken headlight, various missing nuts, washers, & an incorrect throttle cable. I notified the company with pics & all via email (because no one ever answered the phone calls), only to be ignored for a month & a half. I reached out again to ask for a refund because the lack of customer service for a no-go kart was unacceptable, & I finally got a response saying that a refund was impossible due to me “working on” the kart. By “working on,” they meant the certified mechanic’s assembly of their product (as instructed by the website in order to avoid certain warranties being voided). Feeling damn near hopeless, I just kept reaching out (pretty much weekly at this point). FINALLY, we received a replacement headlight for the broken one originally sent out, but I’m still being told to “hurry up & wait” for the correct throttle cable. I detest this company. I detest their “product.” I detest what they refer to as “customer service.” I hope they never make another penny. This review is only the first of my efforts to see them go belly up if this matter isn’t corrected. Half a year of nothing but taking my money... The Worst.

Crap service sent the wrong part no resolution. Stay away from this company.

Place absolutely sucks! Will not buy anything there. Cannot get a hold of anyone ever. Place an order took two months and delivered to the wrong address. I called 15 times a day no response. I called the carrier 5 times to switch my address and confirmed off the ship label and still they delivered to the wrong address after sitting in their warehouse for over a week. So frustrated you can’t even get parts for the products you buy and when you click on help tab or warrantee it just takes you to an icon page you can’t click on. If I can give a negative star I wish I could. I have submitted request after another and nothing in return. I was even given the wrong tracking from them where it was corrected by mistake when I called the carrier for an update to find it was still in Texas after a month of ordering they still haven’t picked it up. Absolutely 💯 a joke of a joke. I just wish they’d call back so I can get a lever for my Egl a15 choke set up. It’s on the handle bar not on the carb. Came broken as well as a bunch of bashes and scratches.

This website has NO CUSTOMER SERVICE. Artificial intelligence and can't contact anyone. What a terrible business idea.

Did not help after item pick up by people delivering. Item suppose to be here today and nothing. Been talking to shipping place they are the only ones to help. This place is a joke and horrible!!!!!

If 0 was an option I would choose it. Been waiting for my order since 12/2020, a full 3 months. Items still have not been sent. Customer service has canceled my order, been rude and shown a lack of following up when items were in stock. Good prices but expect to do all of the heavy lifting yourself and don't trust them when they say they have shipped an item, follow up yourself or they will rob you blind.

If your a dealer this manufacturer has absolutely the worst customer service you will ever experienced I promise.. selling this brand has cost us countless amount of man hours because customers don’t want to pay because they owned the cart for 5 seconds and something is already broke due to defect in machine they won’t even pay labor for any defects that the unit was sold with.. example I had a customer that the motor was smoking badly they day he bought it they said they will send a new motor but cust is to pay labor well now the customer is paying 900 dollars extra for something that is a straight defect.. Robert Belmont and Arron can’t even read a manual to help give tech support.. absolutely garbage I will never use them again

They sent me a POS. After 30 minutes of runtime, the engine died. Their warranty process is a joke, now I'm stuck with a go-kart that doesn't run. I have spent countless hours trying to get them to fix or provide me a replacement engine. Running back and forth to small engine mechanics. I'm so pissed off. DO NOT BUY THE CRAP THEY'RE SELLING.