GoKarts USA®Reviews of gokartsusa.com

When I purchased my go kart, it came with a free gift, so I chose the battery charger ($39). I also used a coupon for my purchase which saved me $38 on my $1,910 order. I wasn’t notified until a few days later during the “Your item is ready to be shipped” email that I couldn’t use both the coupon and free gift, so they automatically took off the slightly higher priced battery charger and gave me the cheaper discount instead, without even asking me. It also said I could purchase the charger separately. Now I have to buy the battery charger separately which will now cost me $49 due to shipping. I understand your a business and it’s all about the profit, but this is a simple customer service issue that could have been easily taken care of by a phone call instead of making the decision for the customer, or better yet, build it into your ordering process where you’re not allowed to choose both.

Product is awesome, customer support is horrible. Before buying product, I contacted customer support through live chat, asked a couple questions and the response I received was “sure”. I was appalled, and closed out. Went ahead bought the product I was interested in. Received it within a week, was awesome. Opened crate, missing one part, ok no big deal, contacted customer support again, horrible service, just went ahead bought part in my town. I do love the product, but highly suggest not dealing with customer support.

The order arrived in about week after it was placed and was exactly as described in the description on the website. That’s the two stars part. Their customer service is absolutely horrible. I asked for a tracking number and got a somewhat argumentative response during the entire conversation. They said it was coming via a freight company and couldn’t provide a tracking number while the receipt they sent clearly stated fedex. The order arrived via a UPS truck and had a tracking number attached.

parts of the kart was thin on paint ,knicks on paint, some holes had no paint at all,bad crafstman ship, would not buy again.

Received a damaged kart, took over a month to get the freight carrier to pick up the damaged kart to get a refund. Ordered on 6/18, delivered on 7/1, notified them of the damaged the day I received the kart. Marcus contacted me ensuring the carrier would call me to schedule a pick of the damaged kart by 7/8, which didn't happen, then about how they would send another carrier to pick it up one day, then another, finally he stopped replying to my emails. Called them back and Christy got the freight company to call me, then it drug on for another week with the carrier failing to get the kart picked up as promised 2 times. Carl at Daylight Transport finally got someone to pick the damaged kart up and a refund was issued after the two dozen emails, several phone calls, 3 missed “we will get this picked up” promises and me finally dealing with the freight company solely to get this resolved. To top this all off, after contacting Top Kart USA, the manufacturer of the kart. I was informed that GoKarts USA was selling left over 2014 model karts, that are not compatible with any parts available for repair or replacement of the chassis that was damaged. All in all, I did get a refund so they get 2 stars for that.

Very very cheaply made part. Cheap material, 2 piece sprocket was not cut symmetrically. Gear tooth spacing almost too tight. Gear teeth are sharply pointed. Priced too high for soft lightweight aluminum material it’s made of. I don’t expect this part to last very long. Shipping was even too expensive for it showing up in a small envelope after a week.

I bought bearings and paid a lot of money for em and they were not the right ones when I got it

Pre-sales the support was great after I made an order I thought the sales team was antagonistic to the problems that I was dealing with. Shipment was slow the product arrived in dubious condition and I felt blamed for calling out the dubious condition of the shipment. One of the foot pegs on my trailmaster mini bike was damaged as well and I can’t be bothered to deal with Customer Service to get it repaired because I know they will be obnoxious. Even submitting a help ticket has a nasty vibe. You need to improve your experience. I will not do business with you guys again.