GoKarts USA®Reviews of gokartsusa.com

Response from GoKarts USA®Jun 6, 2019

Hello Ricky, Thank you for your Review. Sorry, your bike was out of stock. We sent you an email inviting you to Text Message us for alternative recommendations TEXT (707) 741-5893 6am-10pm pst try it now

Response from GoKarts USA®Jun 3, 2019

Hello James, Sorry for the confusion. Your order was delivered in 3 shipments. We emailed you Tracking info on all 3 shipments. Did you call us over Memorial day weekend? Did you call our Text line by mistake? VOICE (707) 745-5278 M-F 9am-4pm pst TEXT (707) 741-5893 Many customers like being able to get quick answers via Text Messaging. James, we see that you are our good customer and have ordered from us many times. We truly hope that this frustration does not change that! Thanks, Nick

Response from GoKarts USA®May 29, 2019

Kenny, Your order was shipped. you will receive your order in 1-2 days. You should have gotten an email. The size sprocket you ordered was out of stock so we shipped it directly from our supplier.

Response from GoKarts USA®May 31, 2019

Hello David, thanks for your review. I wanted to let you know this is the top-of-the-line 190 that ThumpStar makes. Your bike did indeed come with the “Daytona” model engine. Daytona is a proprietary term and must be licensed in order to have the insignia on the engine, so you are seeing ZS. Also, the engine is indeed equipped with a 5-Speed. That seems like a good upgrade!? I don’t think anyone of our staff would actually lie to a customer. I hope we have addressed your concerns. If not, please reply to the email I sent you. Thanks, Alex

Response from GoKarts USA®May 29, 2019

Hello Danny, We see you ordered 2 Innertubes. but did not like the angle of the Valve Stem. These are the most commonly used innertubes and It work very well in most applications. If you wish to return them, please complete a Return Request in the Customer Service section of our website. we will confirm the address for your return. There is no charge to complete the Return Request

Response from GoKarts USA®May 31, 2019

Hello Marc, Thanks for your review. Sorry you could not reach us. You can call us at (707) 745-5278 M-F 9am-4pm pacific time to speak to a Representative. We provide top customer support via Telephone, Text or Email. Text questions to us from our website or directly at (707) 741-5893, 7 days a week. Just tap on Ask-a-Question on our your mobile. our Top Support is available via Text Messaging

Response from GoKarts USA®May 31, 2019

Your Warranty Claim was already approved. The $14.95 ship charge for your parts has been waived. Damaged or missing delivery items are replaced free of charge under warranty when promptly reported. The Help Request in the Customer Service section of our website charges $14.95 shipping when parts are requested. We may waive this fee when we process your request.

Response from GoKarts USA®May 28, 2019

Hello Michael, The discount you are talking about is for Vehicles. We see that you ordered a Fender for $33.